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Pittsfield Flooring Articles
Flooring reviews in Pittsfield
already had 3 quotes for our floors but was not happy with costs or service.......found LA Carpet Warehouse on another review site and to be honest when we first arrived at the store I was not really impressed by the exterior or indeed interior......however when we met Razmin ( I believe he is the manager) everything changed. He understands client service and spent a great deal of time helping us select the ideal carpet and wood for our home. He was extremely helpful, explaining all options to us in a
To be fair both the carpet and the wood floor installers should get their own separate reviews. everyone was polite, on time and worked very hard. clean up was automatic at the end of each day and the work was completed a couple of days ahead of schedule. the quality of installation of both carpet and wood is of the highest standard.....we could not be happier As far as we are concerned this was the perfect project, delivered ahead of schedule, at a fair price with excellent customer service. Should you be considering any type of carpet or wood floor I strongly suggest you include Razmin and give him the opportunity to quote....you will not be disappointed would give more than 5 stars if I could
I phoned early in the morning and spoke with " was wife of installer "
I explained I had one master bedroom needing a hardwood install the following week before my actual move in to new home.
I was clear that I would purchase all the flooring in advance and wanted to be sure they had the schedule for and a solid reputation with customers for good work.
Naturally I was assured all these things.....was specifcally told schedule for following week was very available and one room install was not a problem.
I made arrangements same day for "
Approximately 3-5 minutes before I pulled up
yes I was frustrated at the virtually no warning but respected that "stuff" happen unexpectedly at times. As such I proposed that I go into the home and measure off the perfectly sq room and take numerous angled photos for her to see and possibly call me back and let me know.
The importance being I had to go out purchase the flooring promptly so that I had enough material available for the job and that it acclimated for several days within the home. She agreed with this plan. I also said that later in the week I would meet
Within 30 minutes I forwarded all the info.Two hours later I heard nothing phoned and
Two hours later and 6:15PM after hearing nothing further I texted and asked would she or he please contact me before I stepped out for evening. Two hours later still not even a courtesy of return call. I then texted her back and told her I was disappointed in their professionalism the wasted day I could have engaged with another more relable provider and that I would
Within 5 minutes I received a text back saying thank you have a nice evening....no apologies no excuses.
In the end this is has always been the fear of coal calling contractors on the phone via the internet and especially if there is no or minimum Angies feedback.
While there are many good suppliers in all markets there are people like htis that possibly someday will be censured in their ability to do business with such poor professionalism.
Now a tleast there will be two reviews for them on Angies and their combined is appropriately poor.
We couldn't ask more from the installer. He did whatever we asked and we are quite happy with him. We'll definitely hire him again.
We think we're the best, and we can prove it.
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