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Newton Firewood Service Articles
Firewood Service reviews in Newton
It was a pleasure working with
1) Nothing, no one ever returned my call
2) (1 month later) We called again and they said they thought they had called us to let us know there were out for the season
3) (2 months later) Nothing, no one ever returned my call
4) (1 month later) Spoke to someone, delievery was supposed to be scheduled within 3 weeks and someone would call me to set up a time.No one ever did.
5) (1 month later) No answer, again. No one returned my messages
Bottom line: They apparently don't return phone calls or really ever need to do business delivering firewood. I would defnitely go ANYWHERE else.
As we were stacking the wood we noticed how dusty all of it was, lots of termite and insect holes. I asked where he gets it from and
he said he buys fallen whole logs and cuts them with powered cutters. The wood was all dry which was the only good thing about it but almost all the pieces were very large in radius. Yes they were 16" long but most very large pieces. It looked like the tree was cut into fourths no matter how large it was in diameter. Unfortunately we didn't say anything while he talked about how great his wood is and how so many happy customers use it for many purposes.
We drove home and unloaded the wood into a covered shed and grew more dissatisfied as we stack it. This is our first firewood purchase since we moved to WA and the quality was far inferior to what we were used to at our old house. we've been purchasing firewood for 10 years and never saw such dusty pieces.
I called him later that Saturday saying we weren't satisfied with the wood. He was of course surprised and later agreed on a refund. I didn't expect him to offer this and was pleased since I was going to ask if he didn't offer. We took photos of the wood so anyone wants to see just ask.
We returned all the wood the next day and he had cash ready when we arrived. He helped us unload the wood. My husband mentioned again how bad the wood was and showed him many dusty termite chewed pieces.
He could tell we were mad and apologized but clearly disagreed with our assessment of his wood. That's fine and to be expected, but when I got in the car to leave, he commented loudly "I hope you enjoy the really dusty ones" as if to say we kept some of his horrid wood.That got me mad. I yelled out from the car "we returned every single piece of your wood, we kept nothing." Why in the world
This is the second company we used on Angie's list that had all A ratings only to give the company an F. It makes me very suspect of any ratings on Angie's.
We think we're the best, and we can prove it.
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