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Harvard Glass Repair And Installation Articles
Initial appointment with quote, and take the official order.
After not hearing back, about 10 days later, I call
Several days later (week or so)
Monday, August 4th: Installers show up an hour late, which means I have to reschedule, as I have an appointment I have to get to. When I asked them why they were an hour late, they said they were "not sure why someone would have set it up for 8am, there's no way we'd get here by then," since they don't report to work until 7:30, then they have to load the truck and drive to the work location.I call the office later that day, talk to someone there and reschedule the installation for 8/6
Tuesday, August 5th: Someone calls me from the office to say they need to reschedule the missed call from 8/4, even though I've already rescheduled it.
Wednesday, August 6th: Different installers show up on time, tear both windows out and apart before they realize that 1) both windows are tinted (only one was supposed to be) and 2) one of the windows is the wrong size. They are able to pull the tint off the correctly measured window and replace it, but have to reassemble the still-broken window that was mis-measured and put it back. During this process, they
Wednesday, August 13th: Around 10am - Having not heard anything, I call the office and talk to
Monday, August 25th, 4:20pm: - Leave message for
Thursday, August 28th - return call from
Tuesday, Sept 2nd, 1:10pm: - installers arrive, without magnets for window alarm I'd requested. As well, the replacement window is, once again, the wrong size. Job still not complete. I ask installers who the office manager is, they tell me
Tuesday, Sept 2nd, 2:10pm: I call and ask for
Sunday, Sept. 7th: Send email to
Monday, Sept 8th: Received a call at 8:43AM from
Thursday, Sept. 11th: Two installers arrive pretty much on time, around 1:10, and finish the window repair. They did not have the alarm magnets, though, as
They arrived on December 23rd - the last day they worked before the holiday closures. They squeezed me in because they wanted to ensure my work was done before Christmas. They did a great job, and I would definitely hire them again!
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