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Groton Plumbing Articles
Plumbing reviews in Groton
First of all very punctual and extremely responsive – that why he gets a “C” overall. My disappointment is that he was certain he knew the source of our problem (low pressure and little hot water) and spent a great deal of time working on the shower mixer value. His efforts did not fix the problem. He came back, but was not able to resolve our issue. I ended up calling another plumber and he diagnosed and fixed the problem in about 30 minutes for a fraction of the initial cost. Price – Rates seemed competitive for the area, but because he did not fix the problem it is hard to think of the price as reasonable. Quality – Perhaps this rating should be lower since the problem had to be fixed by someone else. Responsiveness – Excellent, fast response. Punctuality - Excellent, arrived when promised. Professionalism – Didn’t fix the problem, but of greater issues was the time and effort spent discussing the poor quality of other tradesmen in the area – not very professional.
Since the water heater was bad we didn't want to spend a lot of time shopping for plumbers and we knew someone who worked there so we called them. They helped us replace a warrantied water heater and I do believe they made it a little more difficult than it needed to be but I do not believe it was intentional. By this I mean they were requiring an original receipt of the purchase plus tax proof we lived in the house when it was purchased. This may be standard for other water heater companies but I called State Water Heaters directly and they gave me a return number with no hassle.
Once they received the replacement WH,
Lesson learned - go with out a shower for a little while longer and save money by shopping around.
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