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He was very patient in trying to solve the problem which he ultimately did. His work was of extremely high quality. And his prices were very very fair, particularly for the amount of time spent.
I would use Geoff again and highly recommend him to others for phone problems or computer cable networking issues.
slow but sure, you have to be persistent & have the necessary info. i write down the info each time i speak with someone. this way im able to be accurate. i suppose this is the way business is run anymore. sad there are many people that work for at&t that are providing excellent service, but if you get the wrong one i find it difficult. my advice is to hang up & call again.
This month, our bill was $10 MORE than our original bill, when it was supposed to be ~$2.50 lower. I called yet again, and was informed this time that the original rep we spoke to gave us incorrect information. The new amount with the faster Internet speed was supposed to be $10 more than he told us and of course the new rep had no idea why the original rep told me that; and there were indeed charges for staying on month-to-month with no contract. I was further informed that if I didn't pay this bill, I would incur late charges. The rep said the only way to lower our bill now is to add DISH TV through Frontier, or go back to our original plan where we had the lower Internet speed. I declined the first and chose the latter. The rep informed me that if I pay the $10 higher bill now, I will receive a credit on NEXT month's bill. We'll see...
In summary, I called about a service problem, was pounced on by a salesman who turned out to be a con artist, given incorrect information and am now forced to pay higher costs for a service I was not looking for in the first place.
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No. Easton, MA
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