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Geoff, the owner, was very customer service oriented. He listened to my tale of woe and reassured me that his store could make timely delivery of a new mattress set to me. He took me into his warehouse and showed me the mattresses he had in stock, then talked to me about the construction of the sets he sells. I selected a queen set manufactured by King Koil, he wrote up the order and scheduled delivery for Saturday afternoon, only two days after I visited his store.
Saturday afternoon I received a call from Geoff's delivery team - they were right on time as projected. They were in and out of my bedroom in probably 15 minutes or less. Very clean and polite - complete opposite of my previous experience.
I LOVE my new mattress. Geoff's guidance on selecting the proper firmness was right on target. I feel that my set was a very good value and I wholeheartedly recommend this store.
We were asked to take yet more pictures. It made us wonder if they deleted or lost the original ones but we took more pictures and sent them. Still for the next few weeks we had to be the ones to contact
That night we noticed that the new mattress was firmer than our old mattress. We knew that our old model had been discontinued and that the new one would be the replacement model, however it was a drastic difference to us. Neither one of us slept well and my husband's hips were sore that next day. The second night I gave it another try but my husband slept on the couch instead. We called
Since the mattresses were switched back we never got a call from
All Mattress Discounters in Framingham, MA
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