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But, I learn from my mistakes. I now use Nicholoson for the yearly maintenance of my HVAC system. They are great!
A few of the positive things to get out of the way:
1.) The plumber was prompt, punctual and well mannered. He covered his feet in the house and was not rude in any way. In fact he was so pleasant it gave me some reassurance that I was paying a fair amount. (Naive on my part)
2.) I fully accepted the $85 emergency charge - I knew it would be a bit more due to it being a Sunday
3.) They let me know the price ahead of time and I agreed - This was my biggest mistake as they assured me it was a competitive price and it wasn't until afterwords I found out it was 3x the average price (and for a
Anyway, the plumber snaked a couple of times and water was flowing. He made a point that they don't guarantee their work when snaking and no-one did - I naively believed him (its not true of course as I found out later). He also didn't use the main cleanout in the garage but instead the toilet which resulted in further charges. He didn't use the cleanout because a previous owner had a slop sink draining into it but it took me a couple of minutes to disconnect it and the second plumber (see below) a few minutes to get the main cleanout open.
After nearly $800 the backup came right back that night. It would be another $800 for them to come out again!!
I called around and got multiple quotes for $225 - $270, all with a 90 day guarantee!!!
In fact the second plumber (drain specialist) was able to quickly assess that our main sewer was actually disconnected from the street line and leeching into our yard. He felt so bad for me and how much
They seem to be good at more complex plumbing work but for something like snaking a main drain, they seem ready to take advantage of people.
PS. Even Public Works who came out later to fix the connection at the street thought the cost was outrageous and felt they were taking advantage.
Thank you so much Mr.
The only issue I had was with the thermostat. They installed a single stage thermostat to operate a two stage system. While the HVAC system can operate well with a single stage thermostat, it's not optimal. To their credit, I did check back on the estimate, and when I ran the model of the
Of course, I am sure the estimate price was so competitive because they did not include the work to upgrade the thermostat to 2 stage, but it just left a little bit of a sour taste in my mouth. Regardless, I'd still recommend them again.
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