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Falmouth Wrought Iron Articles
I had never had and the work has always been impeccable and the customer service top
I contracted with
Eight weeks later, on June 18, I had not heard anything from
After 3 weeks, on
excuse to give to a customer.
I told him that I didn’t think it unreasonable to expect that the work would have been done in three months. He said nothing. Didn’t apologize. He promised me that they would be done within a week and we agreed to have them installed on Friday, August 8.
At this point, I was pretty upset. I had taken a day off work and he didn’t have the courtesy to call and cancel when he knew that they wouldn’t be able to install my doors. Instead of talking on the phone, I decided to drive to the business and speak to
person. When I met him in the office, he once again blamed the problems on his employees. I told him, again, that that was his
business, not mine. I also told him that I was very disappointed in the poor way that I was being treated and that for all of the inconvenience and delay, I would hope that he would provide some consideration when the installation was finished and we settled up the account. He offered nothing. He promised to finish the fab and install the following Friday. Again, I would take a day vacation to be at home.
The doors were finally finished and were installed on Friday, August 15, 16 weeks after I had ordered them. The doors had the wrong kind of screen in them. After 16 weeks, they had fabricated the doors incorrectly. I called
the order and said, “Looks like we put the wrong screen in them”. He said that they could come back out and remove the doors and change the screens. I decided to only change the front door. The doors were to have privacy screens, which was important to me on the front door, but not necessary on the back, so I decided to cut him a break and only have him redo the front door. We
agreed that they would come by Wednesday, August 20. He said they would take a few days to fix and paint. I told him that I would be unavailable the following week, so we agreed to re-install the doors on Friday,September 5.
The door was reinstalled on Wednesday, September 10. They expected payment in full at the time of installation. I called to clear up a small mischarge on the bill and suggested to the office manager that in the interest of good faith, they should take a little bit off of the bill for all of the delays, inconvenience and the several days of vacation that I had to burn only to have them be a no-show. She said she would talk to
The positive thing that I can say is that the installers did a great job. They were professional, courteous, and went out of their way to make sure that I was pleased with their work. They deserve to work for a better boss.
So the whole project took 20 weeks. Never did
The really sad thing about this whole episode is that the doors are beautiful, but I will never do business with
There are many companies in Tucson that do this work. My recommendation is that anyone considering this type of project contract with one of the other companies. You will have a much better experience.
When the owner came out ( I would have to paint them, most likely annually.
Well less than a year after installation on 6/7/2013 I saw signs of some rust; within the year they looked like they had been on my house for 8 to 10 years. I called them several times. They told me that due to SANDY they had some problems with Rust issues? What that meant I'm not sure. The railings started to chip at this point I had called to get someone out to my home. The owner was away and not available So on Aug. 13, 2014 they finally came out to look at the problem. First it was the two workers and they confided in me that the touch up paint would not do it and that they did not have the right paint on their truck. The Owners Daughter was called. When she spoke to me she was very rude as though she was doing me a favor to sand parts of the railings because; YES there was that much RUST, than they touched up the paint. I asked what can we do about this. I was not satisfied with the product and I wanted them to make good on their product and installation. She proceeded to tell me I should have had the railings GALVANIZED that would make them rust resistant and would last much longer without rust. I explained to her that option was NEVER discussed when we planned the job? She proceeded to tell me it would cost me an additional $759.00. WHY they should repair the shoddy work for free or at least cost to them. We did not part best of friends but she would have
I am still waiting for that resolution. I will get in touch with them again, I will make a report with the Better Business
let all my friends and neighbors know through social medial.
THAT THIS VENDOR WILL NOT STAND BEHIND HIS WORK
I am waiting for a reply from him as to what will be done. I will wil update this review with reselution and photos of the shoddy repair.
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All Wrought Iron Fence in Falmouth, MA
Santa Ana, CA
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