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The tech was very friendly and introduced himself and wiped his feet before coming into my house. Once in the garage he knew right away what the problem was with my garage, a broken spring. He went over with me how my door works and why the broken spring was preventing my door from working. He told me he was going to take the springs off to measure them and would give me an estimate before doing any work. After a few minutes he knocked on the door to go over the estimate with me. He showed me bearings on my door that had gone bad and, what I liked most, he took the parts off the door so I could hold them in my hand and see for myself how bad they had gotten. Then he explained what could happen by not replacing them. He also showed me some rollers on my door that were broken and how they were dragging. He was extremely knowledgable and was able to answer every question I had. He gave me multiple quotes on fixing the broken parts on my door. I decided to do the springs and bearings now and call them back at another time for the rollers. I informed him I was an Angies List customer and before I could mention any discount he immediately waived my service fee and fuel charge. Most companies you have to drag a discount out of but he offered it right up at the mention of Angies List.
Once I agreed to the work he had my door working in no time! I was extremely happy with how fast the entire process was and that I didn't have to waste half of my Saturday waiting for a company to come out or waiting for a tech to do a long job. He had every part he needed right on his truck and from watching him he obviously knew exactly what he was doing. When he was done he showed me how to maintenance my door to get the longest life out of my parts and left me with a quote for my rollers. While I couldn't afford to get the rollers changed right now, I am DEFINITELY calling them back in the near future to finish the job and would definitely recommend them to anyone in need of a garage door repair.
The fact that this was a referral from a Nationwide Home warranty company rather than Angie's list caused me some concern but everything worked out. Oh yes warranty policy did not cover (do they ever?) in spite of agents assurances but
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