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Cheshire Hardwood Flooring Articles
Everything went very smoothly from start to finish, and the finish product is a thing of beauty. Bekar and his team are a very detailed oriented crew, with their minds on their craftsmanship instead of concerning themselves with the clock.
We would definitely recommend them and have to everyone who has seen the floor since it was done.
The job was to start on a Monday and be completed on a Friday so that it would be done by the time my kids returned from camp and just prior to my departure for a lengthy vacation. I had received my estimate in May and contacted Elegant Floors in
Having not heard anything from Elegant Floors and expecting them that Monday, I called them the prior Friday to re-confim they were coming, when and what I needed to do. They said they would arrive between 8:30 and 9:00 on Monday and I needed to move all surface items before then. I awoke early to make sure everything was done on time. When they hadn't arrived by 9:45 I called to make sure there wasn't a mix up. The office didn't know where they were. After hearing back, I learned the crew was stuck in traffic and would arrive in 20 minutes. At 10:45 after another hour, I called again. Again, after hearing back, I leaned the crew would be here momentarily. They eventually showed up another 45 minutes later around 11:30 and were able to get started by noon. In the meantime, I became concerned that losing half a day would impact the completion of my job so before they got started, so I contacted
My crew chief
I did begin to have anxiety with the communication and accountability of the office at this point. I felt that there really was no outreach prior to the job, no outreach to keep me informed of the status of the crew when they failed to show up and it seemed I was bothering them with my questions and it was pretty clear that they would prefer me to read the FAQs than to bother them. The following day, two crews showed up promptly and great progress was made and I began to feel things were on a better track. The third day, however, the second crew that my crew chief was expecting did not return. He and the one other guy with him made some progress, but it was clearly not what they expected to accomplish and far less than the prior day when they had 4 men. The fourth day, 4 men showed up and again good progress was made, but at this point
As I mentioned, I chose Elegant Floors because of their superior Angie's List designation and because they were able to accommodate my timeline. I was willing to pay a bit more than the other guys. Sadly, the service was below my expectations and the timing they agreed to at the time of the contract that was clearly so important to me, was not a priority for them after I signed up.
When I shared my disappointment with
On an unrelated note to their service, when I was directed to the FAQs that I hadn't seen previously, I did go to their website from my iPad and found they had a special offer, and I quote: "10% off our Regular Prices on all Hardwood Floor Refinishing jobs over 500 sq ft with the mention of this exclusive web offer!"
When I mentioned the ad and the discount prior to the completion of my job and wanting it to apply to my job, I was told by
While refusing to honor the web offer,
It looks just beautiful -- we could not be happier. The crew was highly competant and experienced. They carefully answered all of our questions about the installation process both before and during the work. The kitchen floor was installed in one day, and they finished the sidedoor entrance the following morning. We purchased our own hardwood flooring to help save money -- Chaz measured it up and explained how much we would need.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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