Cambridge Satellite Tv Services

in Cambridge, MA

Sample Reviews

C

Rating
Talking to sales staff was quick and easy though it did not turn out to be accurate. The installing tech
was GREAT! No complaints there, wonderful person. Problems arose with the first bill which was $170.00 when we had been told it was to be about $140.00--and we had asked for the total bill including taxes, etc. We asked this prior to installation.
Calls to AT&T staff about the bill, after installation were terrible with very, very long waits and with staff who had a very difficult time understanding the complaint and continuously repeated what must be a company line. Spoke to a supervisor who issued the same company line. Bottom line--too bad. Though we had been told approximately $140.00, building from the bundle deal starting at $119.00, somehow that $119.00 bundle ended up being almost $170.00 and no one cared or offered to help except to take away services to reduce our bill. Explaining that we had been told our bill would be approximately $140.00 WITH these services fell on flat ears. It was very, very frustrating. We went from paying approximately $160.00/mo unbundled, two companies to approximately $170.00 a month, bundled, one company (the $119.00 deal did include more channels than we previously had but unbundled would have cost more). Had not wanted to go with AT&T from TW but had few choices where we live. We are truly trying to decide whether to go without at this point. Hate to see what the price will be after our "special deal" expires in two years.
- AUDREY D.
F

Rating
Please read anything you sign carefully with them. The contract that you are signing gives them permission to debit your account after you close it.
I cancelled my service on 7/1. They never sent me a final bill. They debited my account last night (7/21/2014) for an early cancellation fee (that I was willing to pay...just waiting for the bill). I found the next day from the customer service rep (7/22/2014) that the bill was due on 7/25/2014. They put a hold on my checking account before the bill was even due. The supervisor I spoke with told me that this is in accordance with the contract I signed. I would have never signed it had I taken the time to read all the legalese. I'm amazed that they treat their paying customers this way.
BUYER BEWARE!! They are very nice and accommodating until you close your account. Once you close it, they will do anything to get their money from you.
I WILL NEVER EVER DO BUSINESS WITH THEM AGAIN.
- Shelia S.

Cambridge Satellite Tv Providers

Cambridge, MA

Cambridge Satellite Tv Articles

Satellite Tv reviews in Cambridge

A

Rating
It went very well! A team of professionals showed up on time, took their time acquiring the satellite on the roof, and showed my husband and I how everything worked before they left.
- Ashley B.
F

Rating
It took over 4 hours and talking to 4 different customer service representatives simply to change my installation date. This also included one customer service rep. hanging up on me because she did not know how to do her job. Customer service rep. #4 finally changed the date for me so I took a half-day off of work (unpaid) to meet the installation worker who never showed up. No one bothered to call me to let me know that AT&T was not going to show up. It took about 30+ minutes online with a customer service rep. to figure out what was going on. Apparently the AT&T installation workers were "just too busy" and were not going to make it to my house. I lost wages for this. The online rep. apologized profusely and scheduled me for 2 days later. Against my better judgement, I accepted the new installation date. I received notification/reminders online and through text reminding me of my appointment. I waited and waited. Once again, NO ONE SHOWED UP and no one bothered to call to tell me this and I wasted yet another few hours of my life. I ended up speaking online with 2 different customer service reps. who were not able to help me whatsoever, yet they would not cancel my original order with AT&T Uverse. They did not understand why I did not want to reschedule AGAIN. One of them even disconnected our conversation right in the middle. I have never been "hung up" on during an online customer service chat before. Where does AT&T find these people?!! This is by far the absolute worst customer service and support I have ever encountered (and I don't even have the service)! Rest assured I will NEVER attempt any business with AT&T in the future, especially here in
Cambridge Satellite Tv Providers Provider Name Locked
.
- Lisa M.
B

Rating
my sister and I have waited all day for installation of our new genie. my sister has been a customer for 13+ years. we were told they would b here between noon and 4pm at the latest, well it's after 5pm and he just showed up! now since this installation takes 2+ hours, our entire day and night is ruined! I had a stroke on Sunday and my sister had a kidney stone 2 days ago and just passed it last night. then we had to get up and clean house all morning, and wait, and wait, and wait..our friends, because of this terrible week were going to take us out for a Queen's feast at $30,00 pp, but now we had to cancel. and we had to pick something up tonight, we now had to cancel that, and when my sister called a supervisor, angry, they told her she had no right to be angry and not to threaten them.. a threat is "I am going to hit you" being angry and saying "I'm angry' is not a threat. so nice try to
Cambridge Satellite Tv Providers Provider Name Locked
out of it. then when he came, after 5pm...so then he tells her it will be an additional $100.00! when she calls for a supervisor again, she gets tossed to person to person, and then, of course, she was disconnected! She asked several times if installation was free and was told over and over there would be no additional charges, and now they are playing bait and switch. I WILL be expecting..free installation and TWO months of free direct
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to reimburse us for everything we lost, but time is something you can never give us back.
- elizabeth R.
F

Rating
I have my internet service with Century link as it is the only provider
that services my house. Century link has the worst customer service of
any company I have ever dealt with in recent memory. My internet has
been barely working since June 25th. It is now
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15th. The first
time I called in I was told that my router was the issue. I went out
and bought a new router and the problem still was not fixed. They then
told me that I needed an appointment at my house. The soonest they
could come out was 7 days later. My appointment was from 8 AM to 12
PM. I waited and waited but no one showed up. I called tech support.
They called the dispatching department and were told that the techs
were just too busy and not only didn't have time to come up but didn't
even have time to call. Basically, too bad, so sad. They showed up the
next day and fixed something outside the house. It worked for about a
day then the problem returned. I made another call to tech support.
They worked with me for a long time and told me I was dropping packets
during the upload process and this was causing my overall slow speeds. The capped my speed at half of what I was paying for in order to stabilize the connection. They made an appointment for the techs to come to my place again about 5 days later. I was traveling for work when the tech was supposed to come out. He called me the day before to find out where my place was. After I told him he asked me what the problem was with my service. Seriously? I asked him if he read my ticket as told "Not yet". He comes out the next day and leaves me a message. "I came out to look at your service. The problem was somebody but a cap on your speed. I took it off. All is working" Are you kidding me?? I told him about the cap the day before. Of course, when I got home from traveling the service was still not working and I'm still waiting for them to come fix it. Supposedly they are coming out on the 17th.
If you have any options other than Century Link please avoid them like the plague!!!! This company has the worst customer service I have ever experienced. Oh, I almost forgot. I was give the area managers phone number. I have left him two messages so far with no call back.
- Lawrence M.
F

Rating
I called
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in response to an advertisement, and received a quote for HDTV and whole home DVR to four TVs. I waited a few days, and called back again, confirming the price and services on the previous quote, and scheduled the install. When the installer arrive I reviewed promised services and equipment, and it was clear that
Cambridge Satellite Tv Providers Provider Name Locked
was planning to install standard equipment. At that point, I decided to not let the tech begin the install. Upon questioning this,
Cambridge Satellite Tv Providers Provider Name Locked
told me that the promised services would be $25/month more, and they were disappointed to hear that it was not yet installed.
I spoke to customer service, was transferred around several times, and all anyone wanted to tell me was WHY they would charge me more, but everyone refused to honor what I was verbally quoted. One customer service rep refused to transfer me to a supervisor.
When asked DirectTV to pull the recorded calls that included the review of the quotes, I was told it was not DirecTVs policy to honor misquotes. I cancelled my order.

- Melanie H.
A

Rating
At first, I was very skeptical because the called twice to say the we're running late. Once they arrived, however, we discussed what we wanted and the got right to work. There were no additional unplanned charges. They told us it would likely be an 8 hr job and they were completed on time. They cleaned up after themselves and were pleasant and professional. Our "man cave" looks amazing with the 55", 70", and 50" TVs and we can't wait for football season!
- Michelle E.
A

Rating
Super professional! Nicely marked vehicles,
Cambridge Satellite Tv Providers Provider Name Locked
out for safety, punctual, clean uniformed and polite technician, he wore shoe booties in the house and remembered to put them on each time he entered! Installation portion in the crawlspace was OK, maybe an A-. I am super picky and didn't like that he left cables on the ground and attached cables to my water main. Minor detail!
- Daniel I.
F

Rating
DO NOT GET EXEDE THROUGH
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!!! Satellite internet is a rip-off. They are price gouging and taking advantage of people who live in areas where DSL or Cable modems aren't offered. There is no reason why this service should be so expensive.
at&t offers 250GB worth of data a month for 39.00 and we are paying 80.00 for 20GB and we don't even get the full 20 because they have taken our off peak data usage from our peak usage. I am totally dissatisfied with this service.
- Joe P.
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All Satellite Tv Providers in Cambridge, MA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & S Electric, Inc.

4 Shadowbrook Ln Apt 30
Milford, MA

AK Security Solutions

29720 Quinkert St
Roseville, MI

All Modern Technologies

31 Booth Road
Dedham, MA

AngelTronicsInc

263 Bainbridge St # 2
Malden, MA

Audio - Video Alternatives, LLC

419 Andover Street
North Andover, MA

Cable Boston

Boston, MA

Cable Boston

Boston, MA

Cable TV Boston

Boston, Ma

CASELLO ELECTRIC

61 GOLDEN RUN RD
Bolton, MA

Comcast Allston

Allston, MA

Comcast Beverly

Tozer Road
Beverly, Ma

Comcast Boston

2 Center Plaza
Boston, MA

Comcast Boston

31 Clinton St
Boston, MA

Comcast Boston

3 Center Plaza
Boston, MA

Comcast Bostonv

3 Center Plaza
Boston, MA

Comcast Braintree

411 Quincy Ave
Braintree, MA

Comcast Brockton

50-82 Montello St
Brockton, MA
Cambridge Zip Codes

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