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Burlington Interior Painters Reviews
His crew was punctual, prompt, clean, and very professional. They made sure that we knew the order in which they'd be performing the work, so we could move our pets over the several days that they'd be on the job. The quality was second to none - they didn't cut corners and made sure that the work they did was done the right way. For example, they patched sections of the wall that they thought would have compromised the overall finish even without being asked.
I plan to use
Several days before starting,
They arrived early on the first day and immediately started getting ready for the prep work.
On the final day of the project they called us to let us know that the last bedroom would require an extra coat of paint to cover the original dark paint color. That took care of that within a few hours and the results were great. The whole interior of the house felt clean and bright and we were happy that the wallpaper border was gone for good.
They were incredibly flexible. I couldn't nail down a time for a walkthrough due to the sellers schedule and they were great about waiting. Every single person I spoke with was friendly and helpful, they were always on time and finished within the time restraints I had (6 days to finish 5 rooms). The quote came in within hours of the walkthough. When the closing date seemed like it would be delayed, they were incredibly flexible and even with a late start (not their fault) they finished on time! The quality of their work is AMAZING.
Communication amongst each other was lacking during this whole process. During a phone call to set up the estimate, I was told they have cleaning service which I could hire at a discounted rate. During the walkthrough I spoke about the specifics of what I wanted done for cleaning (appliances, floors washed and bathrooms cleaned). They agreed and said they woudl quote in the price. We also asked about fixing some boards that had rotted outside and were told to just ask the painters. I received my quote and e-mailed them back to double check cleaning was included and to reiterate my specifications (I'm a big planner and like to avoid miscommunications). I was told it was all set.
I was told on the phone that during the walkthrough there would be a book of colors that I could have to help choose from. I did not receive this and when I asked about how I choose colors I did not hear back. I had to call them to receive an answer. I also inquired about what time they would start and had to call the day before they were suppose to begin to receive an answer. I e-mailed them the paint colors I wanted and in what room they would go in, but the day they came, the painters had no idea what colors I had chosen. We also asked the painters about fixing the boards which they had no idea about and called their supervisor. They were told this could happen, however it did not and it was not until after the job was complete and we called them to remind them, that it happened.
Since all this miscommunication or in some areas maybe none was happening, I had my husband call (I had called so much I felt like I was being a pain) to remind them of the specifications that we needed for cleaning. The cleaning group came but had no idea we wanted the appliances cleaned and had to stay later than planned. They swept the floor but did not mop them (my feet became black with dirt still on the floor). When we were settling the final bill with Bright Painters, they informed me that they thought appliances were included in the cleaning, but they were in fact not and I had to pay another 50 dollars. Had I known all of this I would have hired a different cleaning company and had the work done right (which I have to do anyway)
I am too much of a planner to handle the lack of communication and having to repeat myself 3 times to still have people not know what I was asking to be done. All that being said, with the quality of work and friendliness I may consider using them in the future.
The word craftsman is not used much these days but it is applicable here for sure.
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