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Local Articles in Brockton
Heating Oil reviews in Brockton
I later called another heating oil company, Capitol Oil, on Monday afternoon and they were able to deliver heating oil even before
This company has been blacklisted from this property and all other rental properties I own and I strongly encourage new customers to look elsewhere first.”
On Thursday, February 19th, 2015, the temperature being in the high teens, I happened to come to the house for the weekend and found that the heat was working fine. However, within an hour, we ran out of oil. If we had not fortuitously made this visit, the house would have been ruined.
I called the company and learned that they did have a delivery scheduled for the next day, and would also send out a technician with both a few gallons of oil and the ability to restart the furnace by priming it so that we could get through the night. The technician, did come and gave excellent service, but did describe what a mess they had on their hands with so many of their customers running out of oil.
The next day, Friday, having received no oil by 1:30 p.m., I called the office and learned that the truck was on the way. Specifically, I was told that the truck was in Centerville and had four stops to make in that area and would then come to my house. The office staff member was confident that it would most likely be there within a couple of hours. She also commented that the company was in chaos.
After no truck had arrived by 5:30 p.m., I called the office again. This time, only the answering service responded and suggested that she could leave a message which would be picked up by the office early the next morning, thus leaving us without heat on a night on which the temperature was near zero. I successfully prodded the person at the answering service to come up with an alternative, and she called the field technician who was on duty that night. He did call me and explained that he was in Wellfleet and had several "out-of-oil" stops to make in that area and in Dennisport before coming to me, but would definitely be there. In fact, he did come with a bit more oil and was very nice as well as professional. He also commented about what a mess their customers were in.
Early the next morning, Saturday, I called the office again. The person checked the records and was unable to find out why the delivery had not been made the day before. She also commented on what a disaster they had on their hands because of the snow and customers not plowing their driveways. She also said that she would make sure that we would get oil that day.
Later that morning, a truck did come and our tank was finally filled. Thus, the immediate crisis was over. Nevertheless, my faith in
In summary, the primary responsibility of an oil company is to ensure that its customers do not run out of oil. This is particularly essential in an area such as Cape Cod in which so many homes are used primarily for vacations. The claim that they are "doing the best that they can" is not reasonable. They should have been in direct contact with their customers by phone to alert them that they were probably going to run out of oil, hiring telephone help from a temporary agency if necessary. They should also have devised methods to know in advance if specific customers had not plowed their driveways, either by telephone or by sending someone out in advance using a car. It makes no sense to use a large oil truck to see if driveways have been cleared.
In November 2014, I switched LP gas provider and had
installed a tank from
to be picked up. I didn't hear from
their tank. They said it would take between 6 to 8 weeks as they were busy.
said she would check on it and call me back. I never received a return call.
she would check on it and call me back within the hour. I didn't receive any call.
said they would pick up the tank on Feb 13th.
On Feb 13, no one from
On Feb 16, I called
she would check on it and get back to me within an hour. I didn't receive any call from Americigas.
On Feb 17, I called talked to Chystal and she put me on hold
and after she "checked on it" she said that they would pick up the
tank on March 6th. I told her that was unacceptable and that if it wasn't picked up my Friday, Feb 22th I would file a
compliant with the State of NJ Attorney General's office. She said she would pass the information on.
It is now Friday the 20th and the tank is still here and I
haven' received a call.
On delivery day Rich and the delivery technician (sorry don't remember his name) arrived on time as promised with all the new equipment and everything necessary to install two new Propane Tanks. The old tank was quickly removed and placed where I requested to be picked up by the old provider. Then the area was properly prepared for the new Tanks and the new tanks were installed and connected. The technician then fully tested the installation, making sure there were no leaks and making sure my furnace was functioning. The technician then took the time to fully explain about the new equipment, how the tanks would be filled and also noted for the delivery person where the tanks were located and best access. Finally the technician cleaned the tanks and touched up a few scratches. It was very obvious the technician cared about his work and wanted the equipment to present the best possible image. He also mentioned that as part of my contact with Superior they would clean and maintain the tanks so if I had any concerns to simply contact them and they would come out and take care of the issue.
The tanks came with enough Propane to last until the first filling which took place withing a few days, again on schedule. The driver delivered the propane by walking across the front yard and down a small hill to the back yard where the tanks are located. I had requested the tanks be accessed from the driveway which is shorter and safer for the driver. After calling Superior and explaining the situation they took note of my request and subsequent deliveries have been made via the driveway.
We have had no issues with Superior that have not been quickly and satisfactorily addressed and are too minor to mention here. We have been very pleased with Superior and it shows that working with a locally owned and operated company is far better. My only regret is that I did not switch to them sooner.
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