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Now, before Ilya left, he ran a rinse and drain cycle to make certain the washer was working properly. He heard that it was draining slowly and noticed a moldy smell and I brought up that small sponges can get caught below the rubber seal inside the washer. That clicked something in his head and he investigated further. He took off the bottom panel and opened a drain and wouldn't you know it, there was an old pot scrubber in there! If he had not been so diligent, I would have been on the phone for another appointment for them to come out and check the machine again. He saved me time and money because I did not have to spend another day waiting for a repair AND he did not charge me for the plugged drain fix - which was very, very nice of him. He was also quite clever and neat, using a plastic garbage bag under the drain to collect the water and lint.
I would definitely recommend these folks. In fact, I plan on giving his info to our local cleaners who refers his customers to reputable service providers.
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