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I was impressed that the rep. explained that they painted the wood prior to nailing it together to protect the wood better.
The foreman or owner was very kind to our elderly mother for whom the work was done.
They offered a senior discount. ...More /> The workers came early or on time and were considerate of our wishes.
They made sure they communicated sufficiently with the boss prior to starting the work;
especially regarding matching the preexisting paint color.
We are planning to hire them again.
His price was very competitive on a per square foot basis especially when his bid included Trex deck and railings. I volunteered to handle the permits with our
The job was completed in about 8 business days and the quality of the workmanship is first rate. The fit and finish is first rate; all the corners are mitered, there are no exposed end grain, everything is straight, square and plumb. My back yard and access is pretty small but even with taking down the old deck and building the new one, the work area was always kept neat and tidy at the end of the day.
I've had several other vendors out for different things over the past year. A few of them also do deck work. They have said that the base of the deck does look fairly good. They wish the very tall posts we have were straighter, but overall the under parts of the deck look fine.
The finish work on the deck was terrible. When they came back for the punch list we had them replace a number of the rails. Many of them had been so poorly drilled that entire chunks of the wood were missing. They came out within a few weeks to do these repairs and we had them repair everything we could see as novices. So many of the holes for the spindles were super rough with splintered and shredded edges. They said that's just how they always are. They didn't seem interested in replacing all of it even though I wasn't super happy with it. As time has gone on it's become very apparent how poorly the finish work was done. Many of the screw holes were filled with interior wood putty that has dried and crumbled out of the holes. One of the railings fell apart and it turned out it had never actually been screwed into the support post. When I called them they sent someone out while I was not here. Their person said it looked like we had kicked it out. They wanted $75 to come out and screw it back on. I had it fixed today and the company noted that there were no holes where screws had ever been in the post or in the rail itself. The rail had never been secured on that side. It had just been pushed in tightly enough to not immediately fall out.
The gate(Which we were not charged for) was so poorly built it's started coming apart completely. The company I had out to fix the deck today found out they had not secured the post the gate was attached to into the house. They had used short screws and drilled into our siding only. So, the gate was pulling the siding away from the house as it's fallen off. The gate itself was done as poorly as all the rest of the finishing with a poorly cut wood piece that they put a ton of wood putty in to hide the fact that it wasn't cut well. The wood putty has fallen out as the door has come apart.
I would never recommend this company. Really seemed like a nice owner but we're very disappointed.
As part of the current escrow, I recently had the house inspected for termites, wood rot, etc. During the inspection some minor issues were identified with the new decks. The inspector suggested that the deck rebuilder meet with him at the house to address these issues. I called
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