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West Monroe Appliance Repair Articles
There was no cost because the dryer was under warranty, but, I would have rather paid someone who fixed it than someone who left us with a dryer that didn't work at all after installing the new part. the same person who came out both times was unfriendly and impersonal. The first time he came out all he did was scan the manufacture information on the machine and said we would receive a call when the part was ordered, received and ready for installation. Nearly two weeks later, after calling several times with no response, we received a call and no message was left. My husband called back and was given a time slot of 7am-9am and the serviceman arrived at 8:45am, the same impersonal, unprofessional tech that was at our home the first time. After installing the part, which was the timer for the dryer, the tech never checked the machine to assure that it was working, and he didn't wait until we could check it ourselves. Once he left my husband checked the machine and now the machine doesn't work at all. We have never had anything serviced in the 20 years we have owned our home that the service tech didn't assure it was working properly before leaving.
When calling you rarely get a person and have to leave a message and sometimes your call and returned and sometime it is not. The serviceman appearance was intimidating, no uniform or shirt with the company name or logo, tattoos up and down both arms and if I was home alone without my husband I would have been concerned allowing him into my home.
Despite our dryer being under warranty we now have to call out a "good" repair person to get our dryer up and running again and pay out of pocket for it.
The repair person found the problem quickly and re-assured me that all pumps and motor were sound and not in need of replacement. He presented an estimate and provided the work quickly and professionally. The bill was presented at the exact amount of the estimate.
I am very pleased with this service provider and I would use them again for appliance repair.
His office was very responsive with calling me to let me know exactly when he would be at the house and helpful in getting him to rearrange things to come and stop the water leaking.
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