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A
"My HVAC unit (home in Vegas) had a couple of capacitors go bad in early August. Hi-
was very responsive in getting a repair man from 5-Star Home Service out to fix the unit.

-Eugene M.

F
"I called AHS for service to send someone to fix the master bathroom that was clogged. The guy that they send to my house check the the bathroom and it came to the" conclusion that the pipe were clogged, but I already told him that, he try to un-clogged using a snake without any success. he then told me that the clog was in the toilet pipes and the toilet would have to be remove for him to fix the problem, but that removing the toilet wasn't part of the insurance coverage and I would have to pay more and he would have to call AHS for permission, I spoke to on representative and she
me that the service guy could not remove the toilet and it was not cover under the Home insurance. I payed the $75.00 dollars service call and told the service men to leave. I went to Home depot and rented a pipes snake and took the toilet out and I fix the problem my self. It took me less than half a hour to do the job.

-JIMMY H.

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Local Articles in Ponchatoula

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)
Warranty Companies - Home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Ponchatoula

F

Rating
We have had a home warranty contract with HSA for about 5 years. In the beginning, we were pleased with the service overall. We had several warranty claims processed without much trouble. However, in very recent times, the customer service has completely changed... NOT for the better. The most recent experience we had involved scheduling service to our central air. The first problem we encountered was the level of quality of vendors selected by HSA. It seems that many of the vendors assigned to claims have very questionable, if not unfavorable, reputations. The second issue has to do with ABSOLUTELY UNACCEPTABLE hold times when contacting the company by phone. If you want to renew your contract, they can do that almost immediately. However, if you need authorization for a claim (either as a customer or a vendor), you can expect to wait a hour or more. For us, this meant paying our vendor their hourly rate for almost 2 hours just to sit on hold with HSA! When I personally spoke with an HSA rep regarding my disgust with this situation, their only answer was that call volume was high. I absolutely WILL NOT renew this contract and am currently seeking a new warranty with a much more efficient and customer focused company. I am so disappointed with this situation, that I will be filing a BBB complaint as well.
- Laurie C.
F

Rating
The company never had a service person in our area, and could not recommend anyone for us to call for all 3 of the repairs. We were able to get the repairs completed by using Angie's list to find reputable service. I have had home warranties in the past and this is by far the worst.
- Todd L.
A

Rating
We called
Ponchatoula Home Warranty Companies Provider Name Locked
to submit a claim for a plumbing repair on our home. The toilet was not flushing properly and leaking from the base of the toilet. They contacted East Texas Plumbing, to schedule an appointment within 4 hours. The plumbing repair was completed the next morning. very happy with the service.
- Jackie P.
N

Rating
We submitted a claim online. Within a few minutes we got a call from Choice with the number with the plumbing service. We called, made an appointment, and they were very prompt. The repair man looked at the problem and determined we needed a new garbage disposal. He had to leave to get one, but was back in 45 minutes and installed the new one. The whole repair was covered minus the $45 deductible.
- Dennis B.
F

Rating
I called them because my outside air conditioner unit had stopped working on a Sunday, someone came out to check the unit that Monday and it took them two more days to get back in touch with me to let me know what they were willing to repair. I decided to call and cancel my work order and my contract with the company. I was on hold for about 15 minutes before I talked to a representative about canceling the work order and it took another 45 minutes for me to talk to a representative about cancelling my contract. I assumed that because I had this contract I would receive repairs/service in a timely manner, I called a company myself and the air conditioner got fixed that same day, yes I had to pay but the problem got fixed in timely manner. Texas in the summer is no joke without an air conditioner!
- Tampa T.
D

Rating
This started off by submitting a service request and being assign an AC vendor. The AC vendor first reported that they had called and everything was okay. No such call ever took place and the warranty company called them back to force them to come out. When the AC service came to our house we provided the AC service records from another licensed AC service indicating
approximately 2 lbs of coolant is leaving the system over 3 month period. The home warranty AC service refused to
Ponchatoula Home Warranty Companies Provider Name Locked
for a leak and said they would not charge a fee. They submitted a report to the warranty company indicating no problems. We disputed this with the warranty company within thirty days, but they did not do anything. We received a bill from the warranty company for 60.00. This apparently is a service call fee and is expected regardless of the vendors ability or willingness to do the work. I called the company to protest and the service person
Ponchatoula Home Warranty Companies Provider Name Locked
was not responsive to my concerns and refused to wave the fee. My Realtor gave them a good reference so I was surprised by this encounter. I would not advise anyone to use them.
- Sidney M.
F

Rating
sold me a contract with new house purchase. called them for hotwater tank service. they gave me a number for a plumber. They did not call anyone. They told me to call their contracted plumber. I called him and he stated he does not do business with AHS anymore. Called AHS and they said to call a plumber and have him call in to them to get auth. for reimbursement. Never got reimbursed and plumber stated he does not do business with them anymore.
- Ivan F.
F

Rating
We had a broken washing machine that did not drain. The repair service
Ponchatoula Home Warranty Companies Provider Name Locked
sent out was Local Home Appliance (
Ponchatoula Home Warranty Companies Provider Name Locked
). He bypassed a safety switch on the lid, never replaced a part and never tested the machine. He was there less than 15 minutes, demanded his $100.00 and left. When we ran the machine, the water never stopped and the machine flooded our house. Water spilled directly into our duct work and damaged our floor and electronics in the basement.
Ponchatoula Home Warranty Companies Provider Name Locked
did NOTHING to resolve the issue.
Ponchatoula Home Warranty Companies Provider Name Locked
was responsible for sending this unqualified service to our home, yet they claimed that WE had to resolve our issue with the repair service directly.
Ponchatoula Home Warranty Companies Provider Name Locked
recommended we let this same repair service return. We declined.
We attempted another claim with
Ponchatoula Home Warranty Companies Provider Name Locked
. The repair service (
Ponchatoula Home Warranty Companies Provider Name Locked
) said they saw rust and that
Ponchatoula Home Warranty Companies Provider Name Locked
would not authorize the repair.
Ponchatoula Home Warranty Companies Provider Name Locked
demanded the $100.00 and left, repairing nothing and suggesting no solution. However, the repair service we hired independently fixed the appliance without issue and RUST had nothing to do with the issue.
Save your $450.00 for qualified service people.
Ponchatoula Home Warranty Companies Provider Name Locked
will not cover the repairs and you will be out $100.00 each time with nothing to show for it.


- Kathleen M.

Home Warranty Companies in Ponchatoula, LA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St
New Orleans

AK Utilities

310 Morton St

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

Choice Home Warranty

1090 King Georges Post Rd

Fitserve

74034 Louisiana 1077
Covington

Gulf South Service Company

4309 Jena St
New Orleans

Manhour Construction

218 South Robertson Street

Richie Savoie's New Orleans Audio Video

5600 Citrus Blvd
New Orleans

Surface Link

4200 Lafayette Center Drive

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