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"Terrible. this firm clearly states that they will either fix or replace said item. I have a
refrigerator that is 5 years old. After" 9 days they informed me that it was too "costly" to repair the product so they were sending me a check for 600.00. The refrigerator was over 3000.00 new. I would have been fine with cash if the sum was even half of what i paid for the refrigerator. But 600.00 won't even replace the door. The individual "supervisor" that i spoke with was rude and told me it was either 600.00 or nothing. They told me to read the "fine print" on my contract and they don't guarantee to repair or replace. IT OF COURSE SAYS THAT ON THE FRONT OF THEIR CONTRACT. But the fine print states they may elect to send cash for what they
is the value. This is nothing more than deception on their part.

-David M.

"I placed a service claim online with
on Saturday, September 5 and it was assigned to Three Js Co LLC on Monday, September 7 (Labor Day Holiday)." Three Js Co LLC contacted me first thing Tuesday, September 8 to scheduled to come out to service my A/C unit. Three Js CO LLC rived at approximately 4:30 and was able to repair my unit and all I paid was my deductible of $45. Extremely impressed.

-Amandeus W.

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Local Articles in Ponchatoula

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?


Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's List
Organization - Home & Garage, Warranty Companies - Home

Each year, Angie's List analyzes its consumer reviews to determine what types of service yield the most complaints. Angie walks you through our findings.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Ponchatoula


About ten days into my policy taking effect, my Samsung washing machine broke, giving me a DC code when trying to spin and remove the water from the clothing. I called Choice and they sent a technician (Fusion). The tech reviewed the machine and told me that the issue was the board and that it would need to be replaced.
The order was placed for a new board. I found it curious and contacted the manufacturer, as well as, a major appliance company and they both told me that this was not the board, that this is a known issue and that it has to do with the tub and the pump.
A week and half later the tech appears with the board, installs it, goes through a cycle and...the same thing. The new board did not fix the issue, why? because the board was never the problem. The machine was misdiagnosed. The tech, which was sent by Choice, calls in and informs Choice that this is an issue with the the tub, the tech never mentioned the pump. The tech leaves and about 10 minutes later I receive an email from Choice to contact them. I called and they informed me that my claim was denied as this is not a covered issue.
I was really stunned because their policy is, "if they can not repair it, they will replace it", well they did neither. After some back and forth I asked them, if you are not going to comply with your agreement and fix the machine then give me my money back as this is not what they claim, that they did not conform to their policy and that they did not fix my machine. They stated that they would only refund me $129.00 after having a policy for about 20 days. I requested for a reason as to why since i have only had the policy for about 20 days. They said that they had paid for the board and that the only way they would refund part of my money is if they would get their board back. I said no problem but you must return my original board, since it was obviously in good shape. They asked me to contact the tech (consider this was the tech they sent, not my tech). I contacted him and he told me that he had disposed of the board. I called Choice and told them what the tech had stated and they said, well their is nothing we can do, this is not our problem. I said wait, how come has this become my fault, this is not my tech and I am now contacting him, the board was never sent to me by you, yet you want me to return it and when i ask for my old board then all of a sudden this is not your problem.
I am trying to get my money back via the credit card, though I will not recoup the co-pay, if this does not work i will be left not other choice to get my attorney involved. This is the worst customer service that i have ever seen or experienced and exhort all of you to not believe anything you are sold by the sales man, because I was informed that i would receive a welcome package and I never got anything..that has also become my fault.
People that I spoke to
Ponchatoula Home Warranty Companies Provider Name Locked
- Cancellation ( started well and then got easily frustrated with the situation)
Customer Care - she is the supervisor (Simply the rudest and most disrespectful person I have interacted with in a long time).
Manager - forgot his name as I was driving during our call (Fellow needs some serious Customer Service/Management Help...On one hand he understands that they are at fault and on the other he blames me for not receiving my welcome package and reading it).
None of these people were of any help...All of them were insulting and not willing to help.
The only person who tired to truly help was
Ponchatoula Home Warranty Companies Provider Name Locked
, he put me in touch with the Manager and sounded sincere (Manager was a piece of work).
- Antonio C.

We were getting ready to leave for a Labor Day weekend vacation when it became obvious that the home was getting very warm and muggy. The air conditioning fan over the compressor wasn't turning. Turned system off and called Choice for warranty service. They immediately contacted a licensed contractor who fixed the problem and we were on our way for the vacation. Same day service the Friday before a Monday holiday. That was service above and beyond our expectations.
- Mark B.

When we purchase the home 3 years ago I researched countless companies and hoped One Guard would work out. They have! Most every provider they have sent out has been good and if not they have remedied the problem. The website makes it easy to put in a claim. Each claim and has been handled very quickly, including the water heater!
- Kelly H.

They charge too much for their services and I would not recommend or use them again. One guy came out and I feel took advantage of my not knowing the technical details of the process of replacing my garbage disposal. The new one was not a good unit, so definitely bad service and they charge too much.
- Lisa B.

The heater they supplied was a good one. However, they sent an inexperienced repairman to replace the heater. He slipped and fell through our newly remodeled bathroom. The company repaired the hole in the wall with the wrong texture and then wrong the type of grout. We are going to have ceiling repaired by a company recommended by the my daughter who works for one of the largest builders in the country. I have cancelled my service with the warrantee company. I now have to pay an additional $150.00 to have the ceiling refloated and all the wrong grout taken off and replaced with the correct type.
- June G.

First they assigned a company that doesn't service my area to fix it.
When they finally assigned a company in my area, they said that water
heater needs to be replaced, but they wouldn't cover it, since main
water tank is leaking and they do not cover that.
If you read fine print in the contract you will find that for most items
they do not cover most frequently breaking parts, and if they do cover
something the limits for fixing are so small that you will end up paying
more for the repair than if you hire contractor yourself. TOTAL WAST
- Helen L.

I have no problem with this contractor for professional services however when it came to covering the dishwasher,
Ponchatoula Home Warranty Companies Provider Name Locked
has opted to break their contrac contract by sending a check for less than half what the dishwasher will cost to replace. I am forced to take them to small claims court. The dishwasher cannot be repaired nor replaced for this amount.
- Adelia R.

I just finally got my service repaired on September 1, 2015. I had to contact their corporate offfice and it still took over a week to get the parts. They wanted us to pay for the repairs upfront and kept giving the contractor the run a round and lied that the dates I requested service was incorrect when I have documentation and phone messages. They have refused to pay for our secondary damages and told us to go after the first contractor they sent to our home. Which is not going to happend because that company doesn't answer call at their office. We are going to have to file a homeowners claim with our insurance.
- Carol M.

Home Warranty Companies in Ponchatoula, LA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 EZ Movers

3101 Saint Philip St
New Orleans

AJK renovations


AK Utilities

310 Morton St

American Home Shield

889 Ridge Lake Blvd

Choice Home Warranty

1090 King Georges Post Rd

custom works unlimited

15192 highway 22


74034 Louisiana 1077

Gulf South Service Company

4309 Jena St
New Orleans

Manhour Construction

218 South Robertson Street

MoistureFree Warranty

20227 Railroad St

Richie Savoie's New Orleans Audio Video

5600 Citrus Blvd
New Orleans

Surface Link

4200 Lafayette Center Drive

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