"We replaced the water heater and found out he did not diagnosed the problem correctly. It was not until the second plumber found the real problem why I still was not getting hot water. I had a slab leak. With all the water turned off, we looked at the ...more water meter and it was still going full blast. So, I call The American Leak Detectors, who used a machine to locate the leak at its source. He found it and recommend re-routing the hot water line from the hot water heater to the kitchen sink. To me I wasted $85.00 for the service charge. I hate paying for something and nothing was fixed and still had the same problem. I will not hire them in the future.
Rated Review by Donald L.
"Completely cleared the drain where 4 other plumbers only ran the snake through the pipe but did not clear it. Ran the
through, after to verify that it was clear and to evaluate the condition of the drains. Found a hole in the pipe ...more and pinpointed it's location. I have had several plumbers out for this problem, and this plumber was the only one to use the right tools, including several different snake attachments, and took time to make sure it was cleared out. They did not charge to run the
, where others would charge 200 to 300 to do this. He was extremely polite, informative, and thorough. The information was accurate and matched what I had already known, or learned from other sources later. He was clean, making sure to slip plastic covers over his boots before entering the house. I have dealt with many plumbers over the years, and this was by far the best service ever. I would and do recommend Rotor-rooter to anyone for any plumbing job. OUTSTANDING! "
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A pipe less traveled. A look at how snakes, frogs, rats and other animals travel through a home's plumbing into the bathroom, and how to keep them out.
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Bossier City Plumbers Reviews
"I called to schedule a repair at approximately 6pm the night before, and was told they'd have someone out first thing in the morning. Two repairmen arrived shortly after 8am. I explained the problem and they went to work right away. In just over 2 hours, the cracked pipe was fixed and my water turned on. The problem/repairs were thoroughly explained ...more to me. This is the 3rd time I've use the services of
and the 3rd time I've been completely satisfied. "
"Experience was very easy. This was the first time I've used this particular company and both individuals that I came into contact with were very professional. I definitely will use their services again when needed.
"All of the work was completed in a timely manner.
I have used
for years and they are always prompt, professional and do an excellent job. They may not be the least expensive but their services are top notch. I have had to have them replace my hot water heater recently and
himself has come out to lend ...more a hand or deliver needed equipment or supplies.
"I'm a new homeowner, so I'm a complete newbie when it comes with home repairs. I called this company based on the reviews here on Angie List. I set up an appointment, and the plumber
came to repair the leaks.
was on time, but even better, he was patient, kind, and professional. He gave me ...more some pointers to consider as a new homeowner too.
Overall, it was a very pleasant experience, and I would definitely use them again. "
Called on Tuesday, 3 Sep to schedule an appointment for them to come out and repair the shower
that a person had done four years ago incorrectly.
was very nice on the phone and we scheduled the appointment for that Thursday afternoon. I sent them some pictures so they could see the shower was a stand ...more alone and had tiles along with a picture of the shower
that was sticking out from the wall. On Thursday afternoon at 1:45pm, I called and asked if they knew what time the repairmen would arrive and was told by the lady (not
unfortunately) that they would be there sometime today. I asked when, around 5pm or 6pm? She said, "No, it shouldn't be that late and besides, all they are going to do is take a look and walk back out." Now this was news to me as
hadn't mentioned that so I just hung up as I wasn't too happy. I didn't take the afternoon off just so someone could come take a look and leave within 30 seconds.
At 3:15pm that day, I called and spoke to
and told her what the other lady had said and that I was canceling my appointment with them. She asked if I could hold for a minute and then
, I guess a supervisor or manager came on the line and apologized for what the other lady had said. He said he wanted to make sure that our problem got fixed and that he would have Mr.
, the owner himself call me and come out and look at the shower to make sure the
was indeed leaking and not something else. I said ok, I would give them another opportunity and asked when I would hear from the owner.
said he's busy and will call me when he has time.
It is now the following week, Thursday at 2:30pm and gues what? The owner still hasn't called. Did he get the message from
? If he did, why hasn't he called? Why hasn't his employees followed up to see if he has called or not?
I'm not impressed at all with this company. Maybe it was just a bad week they were having? Regardless, this is NOT how to do business. If anyone asks me have I heard of this company, I will tell them to find someone else.
"It took them two weeks to finally get over to the house after I called them on a Monday and they told they would be there on Tuesday. Well it actually two Tuesdays later that they finally arrived. They arrived not having any of the parts they needed, but still worked for two and a half hours on I do not know what, and then came back the next day with ...more the right parts and worked for two more hours. The water supply was in the wall already and all that had to be done was have hoses run off the hoses that were already there and a drain run to the drain that was already there. I was prepared to pay around $400 for the work and got hit with an $800 dollar bill. I can't believe it took them two weeks to get with me, two days to finish the project, and cost me twice as much as what I was told to expect from someone who had similar work done. It was incredibly disappointing after all of the good reviews I read on here."
"The people greeting me on the phone were kind, helpful, courteous, and professional. The serviceman sent by the company arrived promptly, introduced himself, made eye contact when listening to the problem, walked around the house examining the situation and put on protective shoe covering before entering our home. He took time out to explain everything ...more he was doing, why he was doing the action, and what he discovered. The serviceman did not leave our home until he tested all our toilets and wash machine to make sure everything was draining properly and gave detailed information. He brought all his own equipment so he did not have to borrow any of ours. We could not have been happier for the service provided by this company and this technician."