Winchester Fireplace Installation And Maintenance Articles

Sample Reviews

C

Rating
Fireplace inspection was a disaster. The service guy (
Winchester Fireplace Contractors Provider Name Locked
) showed up on time (thats a +) and spent about 5-10 minutes inspecting the fireplace and explained that I needed a new refractory and he would have the office check if it was still available as my fireplace is almost 20 years old.
Winchester Fireplace Contractors Provider Name Locked
took down all the information about my fireplace (model #, what was needed) on a notepad and said someone from the office would be in contact with me the next week to let me know if they could get the part and install it.
2+ weeks went by and never heard from
Winchester Fireplace Contractors Provider Name Locked
so I followed up. Was told that
Winchester Fireplace Contractors Provider Name Locked
said he couldn't remember finding a model number (despite me watching him write it down and show it to me) so I had to find it myself and provide. Part was ordered and was told I would be contacted to schedule install once it came in. Then again didn't hear from
Winchester Fireplace Contractors Provider Name Locked
for 2+ weeks until I followed up once again to see what was going on and was told the part came in almost a week earlier and they were very busy so they weren't able to schedule earlier.
Scheduling the install was a breeze once I was able to talk to them and the lady on the phone was fantastic to deal with (wish i could remember her name).
Winchester Fireplace Contractors Provider Name Locked
came back, was on time, and installed the new refractory in about 25 minutes.
Pro's:
-Always showed up on time
-Install was done well and fast
Con's:
-Still being charged $75 for a Fireplace Inspection where the service tech forgot to provide any information back to the office and I essentially did his job for him on this part.
-Labor Rate for the install was $199 for roughly 25 minutes of work (I think $75 of the labor rate is included in there for the inspection but just gave up questioning it when I got two contradictory answers)
-Communication was terrible. At no point during this process did I receive the follow up promised in the timeline provided by
Winchester Fireplace Contractors Provider Name Locked
.
All in all they did a very nice job with the install but will probably never use again do to how big a disaster just getting the part ordered and trying to get everything setup was. The fact that i'm still going to be charged for the Fireplace Inspection is also a huge negative.
- Christopher B.
D

Rating
Evidently they had a brick contractor come out. We agreed on a arrival time of approx. 9:30 am. He never showed until 12:30, worked for an hour then went to lunch, worked for another hour and then left for the day. this went on for 4 days. He probably worked 8 hours total over a 4 day period. Take into account I had to work from home those days and had to wait around for him. I tried to call him to come out to finish the job and do the cap remortaring he was supposed to do, but he refused to return any calls. I notified Hearthouse and they had to send some other contractors out to finish up the job. The back and forth, making calls to Hearthhouse, rescheduiling new contractors went on for weeks and I had to work from home again - for the 2nd set of contractors to finish up. Also, since we have an older fireplace gas line location - the original "No show" contractor moved the gas line to a new location - so we are afraid to use it - not sure if he did a bad job and if it will blow the first time we use it - we will be contacting Heathhouse to see if they will do a gas leak inspection.
- Andrea D.
A

Rating
Perfect experience!
My wife and I had just started to consider having our gas fireplace service before it got cold again and received a Big Deal offer. After checking the reviews of this company we purchased it and he was out 2 days later.
Very nice gentlemen - knew what he was doing, gave me some pointers on how to care for the unit - and made the fireplace run and look better than it has in a while. Work came with a year warranty - great piece of mind.
Would recommend without hesitation and will use again at our next cleaning.
- Dan B.
A

Rating
Great. On time, efficient, and professional. Even cleaned the glass on both sides. Adjusted the burner so that it lights more easily.
- Patricia B.
A

Rating
First of all, great customer services. They immediately contacted me set up my appointment, and then made adjustments when my circumstances changed. Their employee arrived at my home punctually, looked clean and professional, worked quickly but thoroughly, and left my home spotless. I am very impressed and will definitely call again. In fact, I am going to have them back to clean my dryer vents. Highly recommend!

- J L ynnette R.
A

Rating
Winchester Fireplace Contractors Provider Name Locked
was very punctual and professional. He explained all the work he was doing and provided tips to keep the fireplace performing at its best. He explained and corrected issues that may have existed from the date of installation. He was very careful not go get any paint, soot or dirt on the surrounding woodwork and carpeting.
Winchester Fireplace Contractors Provider Name Locked
has earned our business for the future
- Willard S.
A

Rating
At first I had to meet with several people until they figured out how I wanted my fireplace done, especially since it was a protruding fire box (not flush with the wall), but when they finally did it, it was stunning....absolutely beautiful. The owner, Eytan, wanted to make sure we were happy and listened to everything we wanted done and did a fantastic job. We are extremely happy!
- Gelareh G.
A

Rating
After 15 years our water heater started leaking so I thought is was time to replace it. I called several businesses on Angie's List and he gave me the best estimate. He answered all of my questions without giving me any negative looks. He was fast but efficient. I definitely recommend
Winchester Fireplace Contractors Provider Name Locked
.
- Daniel C.
B

Rating
Mr.
Winchester Fireplace Contractors Provider Name Locked
was prompt in returning my calls and came to the house to give me an estimate. When we decided to go with
Winchester Fireplace Contractors Provider Name Locked
, they came to the house at the scheduled time, did the work and cleaned up well. We had a few small issues a week or so later and Mr.
Winchester Fireplace Contractors Provider Name Locked
sent the guys out again to take care of it. We have not had any issues with the unit since and have enjoyed it immensely.
- April W.
A

Rating
Purchased an Angie's list deal. Went to their shop to look at options and pick out what we wanted. Scheduled installation in a timely manner and did a great job with the project. Would recommend them.
- Teresa Z.
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All Fireplace Contractors in Winchester, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AMERICAN CLEAN & SEAL INC

4469 BRAGDON ST
Indianapolis, IN

Anderson & Rodgers Construction

3007 Park Central Ave
Nicholasville, KY

ANNIS & DREYER CONSTRUCTION INC

PO Box 268
Lexington, KY

Barnhill Chimney Co

1123 Delaware Avenue
Lexington, KY

C Ross Builder LLC

1422 Beaumont Rd
Nicholasville, KY

Charlie Webb Inc

Versailles, KY

COUNTER CULTURE PLUS

944 National Ave
Lexington, KY

Deborah Drury Interior Design

198 N Hanover Ave
Lexington, KY

Denger's Hearth, Patio & Grill

105 Means Dr
Nicholasville, KY

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

England Construction, Inc.

2024 Kings Ln
Cynthiana, KY

Green Space Contracting LLC

256 Mockingbird Lane
Lexington, KY

Home Services

2146 Porter Pike
Bowling Green, KY

INDIAN SUMMER CHIMNEY SERVICE

1233 FOUR WYNDS TRL
Lexington, KY

Interior Solutions

175 Dennis Drive
Lexington, KY

J & R Construction Services Inc

633 West Main Street
Lexington, KY

JOHN BOWE CHIMNEY SWEEP

P O BOX21927
Lexington, KY

Jordan's Decorative Concrete

1240 Nest Egg Rd
Mount Sterling, KY

Kentucky Marble & Granite

1050 Elizabeth St
Nicholasville, KY

Kovalic Home Inspections

158 Little Stoner Rd.
Winchester, KY

Moore Custom Contracting LLC

939 Idlewild Court
Lexington, KY

PINK LADIES HOME IMPROVEMENT

PO Box 7177
Lexington, KY

RELIABLE MASONRY INC

704 BURDICK SCHOOL RD
Campbellsville, KY

Rod Layman Masonry

321 Stonegate Way
Lexington, KY

See It N 3D Design & Technical Illustrations

500 Los Faroles , Carr 861
Miami, FL

Senninger Plumbing Co Inc

5800 Kingpost Ct
Lexington, KY

Stephens Handyman Service

124 Fox Run Trail
Mount Sterling, KY

Stone Age Masonry

2705 Stetson Lane
Lexington, KY

Stones And Granite Of Lexington

1051 Floyd Dr.
Lexington, KY

Whitehead-Hancock

417 West Second St
Frankfort, KY

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