Tompkinsville Designer Furniture

in Tompkinsville, KY

13
Designer Furniture are
in Tompkinsville

4
Designer Furniture in Tompkinsville
are top rated

A
Rated by
Pete M.
"I had looked for months everywhere for a dining room table set that would fit the price and casual style needed for our renovated cabin. I really had hoped to find something before" we had a large group staying with us, but no luck until I stopped by the
Thomasville store. The store had such beautiful high quality furnishings, I was surprised to find that there were some feasible options for our cabin.
helped us select one of the dining sets that was 50% off - he looked at photos we had along of the cabin space and with his design expertise was able to guide us to the right choice. He did hesitate though when he learned we wanted to have the set delivered to NW Wisconsin within 5 days. But the store manager said she would try to make it happen, and she did! The table was delivered 4 hours before our guests arrived. We were extremely happy with the service, the price and the product.
F
Rated by
Erin S.
"Bought over $4000 worth of furniture from them and within 3 months, 2 chairs completely broke- to the point of being completely worthless anymore. We do not have kids or animals using" the furniture so this should not have happened. We were "smart" and had the $1000 warranty so it should not have been a problem. The warranty covered nothing and not worth a penny! The warranty company AND
will not honor the warranty. In fact they wanted is us to pay another $100 to fix the problem! Needless to say, do not give them your hard earned money - all you will get is poorly constructed furniture, pathetic customer service that obviously does not withstand the golden
(on the front end they move heaven and earth to get the sale then offer nothing but bad business on the back end), and a warranty that isn't worth the paper written on it. Fooled me once and shame on you... Please look somewhere else for furniture so they can't fool you too. My husband and I are both in sales/customer service. We were amazed by the sincere lack of caring and denial on their part that anything was wrong with the furniture. We have found out from numerous other people we have told our story to that this kind of thing happened to them too- why aren't more people warning others?
F
Rated by
Susan M.
"It was the most unprofessional experience I have ever been through. I was promised delivery in 3-4 weeks. It was 3-4 months. I called once a month. They were consistently unprofessional" and rude. I finally called the manager to cancel the sofas. He said they were in and I should have them delivered and I could just send them back if I did not like them. They arrived with a delivery man who was angry at the sales person and vented about it until he left. One of the sofa's did not fit together properly (reclining sofas) and they were both the wrong color. They came back for the sofas the next day. The store is 20 minutes away. The manager charged my credit card $350.00 for delivery and ignored my attempts to contact him.

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Angie's Answers

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I would call the manufacturer first.

 

They probably have a recommended serviceman list and/or replacement parts available. 

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That's an interesting concept, plus now you can buy all-new furniture at your new place. You can find ratings and reviews on local real estate agents on Angie's List. I would definitely finding a few agents who are familiar with that kind of listing, or alternatviely, you may want to consider an auction house to help sell off our furniture (which you can also find on Angie's List). Check out both servcies here www.AngiesList.com

If you use promo code ANSWERS, you'll get 20% off an annual membership. Good luck with your sale!
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1) contact local furniture store that handles and repairs recliners. Frequently, even if they do not have the exact spring, they can come up with a pair that is close enough in length and stiffness that you can swap both and get satisfactory performance.

2) google your local barcalounger dealer - they might be able to get parts or keep a few common ones like springs in stock

3) write the company - Corporate Address: 400 W. Main Street, Suite 210 Morristown, TN 37814 It went bankrupt in 2010 and was bought by HPC3 Furniture Holdings - manufacturing in china now but distributing in US.

4) Google the phrase - barcalounger parts - there are a number of companies listing parts for sale, including springs

Furniture Sales reviews in Tompkinsville

F

Rating
The sales man informed us that if we purchased the bed by the 6th of October it would be at the store for pick-up by October 15th. The 15th came and the bed had not arrived at the store and I was informed it was on the truck on the way to the store. I was upset by this as we needed the bed here at a certain time as my mother has no where to sleep. I called and spoke to
Tompkinsville Designer Furniture Provider Name Locked
, the owner, and she was very rude and kept cutting me off when I was trying to explain the situation to her. She then said she could not deal with me right now and handed me off to the previous sales man we dealt with. The bed has still not arrived and they can give me no exact time frame as to when it will be there. I had to delay my mother coming as we do not have a bed for her to sleep on. If the bed does not arrive today I will be contacting them for a refund. I would not recommend doing business with this company.
- Anna R.
A

Rating
Excellent service, Here on time and did the work that he was asked to do. Cleaned up and left every thing in order. Felt very comfortable with he and his workman in the house while I was not there. Does GREAT work.
- Janet F.
D

Rating
When we called to complain, the manager sent out a service tech to review and take photos. He was prompt and agreed that the sofa shouldn't look like ours did. A week or so later, we heard back from the store who said that replacement/correction had been denied. We called the Marketing Director's office in corporate and were assisted by a lovely person who got us a new sofa that we now love.
Meanwhile, when we went to pick out new fabric, because we should not have been sold the chenille fabric, we were told to expect our 2nd sofa in 12 to 16 weeks. Two weeks later, we received a call from the manager who told us we shouldn't have been sold the #2 fabric either.
So, we took another 45 minute each-way trip to select a #3 fabric.
Even though I decorated my living room based on the color of my #1 fabric, I was now forced to pick a different color! And the manager wanted us to pay another $100.
- Nancy C.
A

Rating
I knew I needed a new mattress but I didn't realize how bad it was.l didn't sleep in that room for the summer. Then I went on vacation and when I came back, I sleep on that old mattress for one night and could hardly get out of bed and stand up. So I asked the people at
Tompkinsville Designer Furniture Provider Name Locked
how you could tell whether you needed just a mattress or a whole set. The gentleman told me to put a broom across the box spring and if it wasn't flat then I needed a new box spring also. I told him it wasn't flat and said well check whether the bed slats are broken. I am sorry to have to say but I didn't have any bed slats. The gentleman told me to measure the frame and then to go to home depot and get 1 by 3's and see if that is what it needed. That helped but the bed was shot.
They sell the big name mattress but they also sell mattresses made by the Amish. The set was very reasonable and the Amish make an excellent product. I told him the quilting looked just like the last mattress I bought there. The one in my guest room, not the one I was replacing. He told me it was because his
Tompkinsville Designer Furniture Provider Name Locked
was Amish and it is his family making the mattress.
His driver called before he came. They carried the box spring up to the room. He seen I had my bed skirt sitting there and go ahead put your bed-skirt on, we will take this old one down and get the new mattress. So agreeable.
Tompkinsville Designer Furniture Provider Name Locked
could have just sold me a new bed set but he made sure I needed one. They did everything possible to be sure that there wasn't a detail that needed attention to that would solve the problem. That is what you call old fashion service. The price was good and the service was excellent!
- Dianne K.
A

Rating
I'm happy with them. The bed had a problem and they took care of it, before I even saw it they opened up the package and checked everything and took pictures of it and emailed them to me to see if it was acceptable or not. If it wasn't and I said no, they would get a new piece. They ordered the new piece and got it in quickly.
- Victoria P.
B

Rating
It was okay. I paid for the service. I had to pay extra for it. They brought it in the house and put it in. It was an extra service. I got what I paid for. I can get products that I can't get elsewhere. They have a wide range of catalogs of things that the manufacturers provide that you can't typically get in a retail location.
- Kerry B.
C

Rating
My experience with them has been mostly good. I like their pricing; that is the only reason I like them. The process around ordering is complex. It is difficult. I would probably use them again in the future because their prices are so good.
- David P.

All Designer Furniture in Tompkinsville, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

BRUTON'S SUPPLY

215 W 3RD ST
Tompkinsville

Craft-Art Direct LLC

7939 Lulu Glen Dr

DirectBuy of Indianapolis

8450 Westfield Blvd

Exquisite Designs

47332 Sterdley Falls

FURNITURE WORLD GALLERIES

533 LONE OAK RD
Paducah

GULLEY CREEK FURNITURE CO

2948 GAMALIEL RD
Tompkinsville

HAYS FURNITURE & APPLIANCE

591 CHESTNUT ST
Berea

Homemade Design

41 Monument Ave

SPRINGFIELD FURNITURE MOVING

300 LEBANON HILL
Springfield

Store to Door

5124 Frey Drive
Louisville
Tompkinsville Zip Codes

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