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Stearns Door Installation Articles
Door Installation reviews in Stearns
First, he didn't answer my question on two separate occasions, if he could handle the major threshold damage issue - all he referenced is he could install a door. Great - but I don't want to install a door until we discover what is occurring in the wood area in the threshold. We most likely need a repair, and I never got a clear answer yes or no if they did that work.
Second, I am not a contractor and I think it would have been more professional for him to actually come out at the proposed or another date and to see what the actual situation was and talk to us one-on-one about possible options and THEN bid. Had he come out and investigated more thoroughly, we might have provided him additional opportunities for work.
Tonight he called me and asked the status of our 7/25 appointment? I told him since he didn't answer my question about the damage, we had decided to go elsewhere. He never apologized to me this evening, referenced perhaps any misunderstanding in the emails, or tried to work to remedy the situation. He just said okay and that was the end of the call.
Not a good experience. I felt like he was trying to get the work without doing the proper research ahead of time, and he really didn't seem to care about the concerns we had specific to this threshold issue we had, before proceeding to install a new door.
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