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Somerset Garage Building Articles
I often don't write reviews of companies during the sales phase as this is when people are at their best. It's when things don't go as planned when a company shows their metal. In this case, the Sunset team accidently placed the loft on the wrong side of the barn. When this was pointed out I was told I should call the office to schedule a time for them to come out and swich it. When I called the next day, they sent someone right over and handled it immediately. This type of service gives me confidence in their warranty.
6 weeks into the process the shell of the addition was up and then NOTHING!
I could not get a hold of him and a couple weeks later he told me that he was sick and that he was shutting down his business.
I am now finishing the project on my own and having to fix some of the problems that he left me with.
It took 4 months to get a response from my message to them through Angie's List. Apparently they had a personnel change which threw off their communications... After I did get a response from them, it took several more attempts to get a site visit scheduled for an estimate. They could tell I was very interested in getting the work done, so they accommodated me by squeezing me in on their lunch hour.
During their visit, they seemed knowledgeable about their proposed work and some of the process items. They did a good job promoting some of their signature items, like their heavily reinforced concrete foundation and the insulated garage doors.
However, I found their demeanor a little off-putting for being custom builders. Basically the impression they gave reminded me of
I asked for a metal roof and gutters, and again was told that they didn't do them and that I really didn't want them; afterall, if I had gutters, I'd have to do something with the water?!? FYI, I am aware that gutters aren't mystic vortexes that make water
Anyway, after being told that each item I requested that deviated from their stock design was unavailable and that I really didn't want it, I have to question why they have "custom" in their name.
So like I said initially, I can't see myself using them, but somebody who is content with their limited amount of customization might find them a good quality/value.
but we communicated very well. An awesome professional!
Bottom line: I can't trust a company with a $40,000-$50,000 building job if they can't show up on time to an estimate, let alone three.
We think we're the best, and we can prove it.
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