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Travel Agents to Avoid

19

Top Rated Travel Agents

7

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Over 117 reviews for
Richmond Travel Agents from people just like you.

F
"Called the listed number on Angie's list When I called the service was so poor just trying to find the right person to talk to I hung up! 1st Operator -" "Good morning. What do you want?" Me: Good morning I need to speak to someone about support for getting a business visa to India. Operator "Hold please" 2nd Operator: very very apathetic "What do you want?" I repeat myself from above. Op2 Oh...you need to call
. Me: Okay, can you transfer me?" Op2 "No, he's not in this office." Me " Can you give me his number?" Op2 "oh yeah...here it is..." Call "
" Op3 - answers Talking so someone else (I won't repeat what was being said, but not professional), no greeting. Me "Excuse me? Hello?" Op3 "Hello?" Me "Yes is this TDS?" Op 3 - say something to someone else again - yelling Me "Hello? Op 3 "What?" Me "Yes, is this TDS? I'm trying to reach
about a business Visa from India. Your other office gave me this number." Op 3 "yeah, ummm" Hold music - no answer after a minute. I hung up at that point. No way these people would get my business for 2 dollars, much less important travel documentation.

-Thao N.

F
"When I phoned, the person answering the phone answered it, "
Properties". I asked if I had mistakenly phoned a real estate office" and was told that she worked for 2 companies. She then confirmed I had phoned
. I advised that I would like to talk with someone about traveling to Bermuda. She then asked me if I was traveling today, tomorrow or this weekend.
? I explained that I would like to speak with someone about my wife and I taking a trip to Bermuda. She said one moment please and placed me on hold. After 5 FULL minutes, and did not return to the telephone, I simply hung up. I will not be using this company anytime soon.

-Dennis L.

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Local Articles in Richmond

Vacation Packages

Some people’s idea of a great vacation is to throw the map out the window and just get in the car and go. For most, though, it requires research and planning to find affordable vacation deals that promise a fun and safe time away from home. Purchasing a vacation package helps you do the homework on your destination getaway and often means you're getting a better deal.

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Hiring a Travel Agent

Planning a vacation, whether it's a cruise or a Vegas romp, can be stressful. Learn what travel agents do, tips to hire a travel agent and how much it will cost to hire a travel agent.

Want to avoid the traffic and crowds at the Tidal Basin? Try an early morning visit to peacefully capture the cherry blossoms at sunrise. (Photo by Jason Hargraves)
Travel Agencies, Greenhouses/Nurseries, Landscaping

Cold winter delays famous trees from reaching early peak

Airbnb
Travel Agencies

The home-sharing website Airbnb.com promotes itself as a way to connect travelers with places to stay all over the world, often at a cheaper rate.

Bus leaving rider behind.
Travel Agencies, Limousine Service, Rentals - Cars

No matter how well you plan a vacation, sometimes, things just don’t go your way ...

travel bag
Travel Agencies, Travel Medicine, Limousine Service, Taxi/Shuttle Service, Rentals - Cars, Animal & House Sitting, House Security

Spring break, a family road trip, traveling abroad, summer vacation ...

Angie's Answers

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This is Kyle K from Member Care. I'm happy to help!

Air Blue Heating and Cooling can be reached by phone at 847-947-8331 or by email at patty@airblueinc.com.

I hope this information help! Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're open weekdays from 8:00 am - 9:00 pm and Saturdays 8:00 am - 5:00 pm ET.
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Ooh - BAD timing for travel to Hawaii - and if not booked by now you probably just about have to have a travel agent. Good thing this is just the honeymoon and not the wedding, if you are booking now - so an agent will be even more important to you in this case, though I guess you might get a decent deal with an airline-sponsored package deal for two as well, if any are still available.

 

My experience - a good travel agent is worth their weight in gold - we give ours a thank-you gift each year. We have one that charges $35 a person fee for all but extensive foreign travel packages (they make most of their money off booking commissions). We use her for all travel except simple mileage-plan-paid there-and-back trips when there is no rental car or motel involved, because when she does the booking she generally saves us about $25-50/day just on rental car and hotel/motel. For instance, on one Disney World trip we were able to take the 4 in the family PLUS our kid's two best friends for about 5 days there, staying on-property with preferred passes, for the same amount as just the normal two adult cost - a thousand plus in savings. We can go online and see zero mileage or discount seats available for an entire week - yet she is able to get us seats on the day we want in most cases, or at worst one day away, and almost always on mileage even though the airlines themselves say no mileage seats are available - including at high travel periods.

 

Of course, you need a conscientious one with lots of experience who knows the system ins and outs, and preferably running on the Sabre reservation system because it shows a lot more than competing systems and makes finding alternative booking easier, as I understand it.

 

Using a travel agency (preferably one with several people working there and 24-hour emergency service) also gives you a firm point of contact to solve any problems or rescheduling - we have had 10 minute rebooking several times when a flight was cancelled - generally before the airline even got around to starting to help passengers get on other flights, and an agent carries a LOT more weight with rental car agencies or hotels or airlines than you do if the reservation is screwed up by them. Oh, and our agent always gets us a free car upgrade too - typically jumped up 2 grades at no extra charge.

 

Don't leave it ALL to the agent - give a synopsis of what type of lodging and seating and such you want and things you want to visit, then let him/her come back with a concept plan for approval modification, then to a hold reservation for your approval - typically an agent can put a "hold" on reservations for 24-48 hours for your approval, though that does require you stay on top of your eMail to respond back with OK or not in time to allow cancelling or confirming the reservation within that timeframe.

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Travel Agent reviews in Richmond

A

Rating
Richmond Travel Agents Provider Name Locked
is absolutely what I expect and want a travel agent to be. She listens to what we want, proposes multiple options, and then helps to book our itinerary. She is very responsive, and detailed.
I will use
Richmond Travel Agents Provider Name Locked
again, and have already recommended her to several of my friends.
- William M.
A

Rating
Grace was great from start to finish. She listened to our needs (and we have many!) and delivered above our expectations. We waited until the last minute to plan our honeymoon, which left us with little to no options. We called her and explained our situation, and within a day she had made doors open that didn't exist prior (trust me, I tried). I understand that she has connections in the industry, but didn't realize how beneficial it was until she was able to get us a room at the Grand
Richmond Travel Agents Provider Name Locked
Kauai that was previously sold out. Not only that but she got our breakfast compd during our stay! If you haven't had food in Hawaii, its expensive! Breakfast alone saved us near 80 dollars a day. We had the most amazing time, and cannot thank her enough for her help. If you ever need a travel agent, please call Grace with
Richmond Travel Agents Provider Name Locked
Explorations. We are already planning our next trip!
- Chris P.
A

Rating
It was great to work with
Richmond Travel Agents Provider Name Locked
(
Richmond Travel Agents Provider Name Locked
). He planned every detail of our trip. It all worked like clockwork. I am a project manager by profession and have an attention to details. I have planned many trips for my family. However I wanted to leave this trip to a professional. We were not disappointed.
Richmond Travel Agents Provider Name Locked
planned our flights (domestic and international), hotels, excursions, and land transportation. We visited 3 states within
Richmond Travel Agents Provider Name Locked
during a 14 day period. It all came together perfectly.
We told
Richmond Travel Agents Provider Name Locked
generally what we wanted to do and he did the rest. When we got to our hotel inSydney, there was a brochure waiting with vouchers for all the activities he had planned for us. There was a separate itinerary packet that went into more details about each of our excursions. We just had to get on the bus and have fun.
As soon as we got home,
Richmond Travel Agents Provider Name Locked
sent an e-mail asking how about our trip and if we had suggestions for him so he can help his future clients better. That was awesome.
Richmond Travel Agents Provider Name Locked
followed up immediately on the feedback we provided.
Richmond Travel Agents Provider Name Locked
provided a lot of upfront communication and kept in touch leading up to the trip. He sent us lots of information about being prepared for the trip.
It was awesome and I highly recommend him.
- Rhonda R.
A

Rating
The booking and recommended cruise went very well. She made the air travel arrangements for us with my other coming from one place and me from another and meeting in the Atlanta airport. The return flights did not allow enough time after disembarking, so she rebooked for us and sent a gift card to cover the additional charge for it.

She also recommended travel insure which we purchased. This was a godsend as my mother became ill the first night of the cruise and had to be taken to a hospital in the Cayman Island and then flown back to Ft.
Richmond Travel Agents Provider Name Locked
via air ambulance. The travel insurance company did an excellent job of making the arrangements for us. Thankfully, my mother has since recovered.
- BARBARA E A.
C

Rating
We needed cruise help. One of us is partially disabled. When we visited the office everyone was quite busy playing with a baby who apparently was the grandchild of one of the agents. The woman we were talking to didn't appear to be listening to us because of her distraction by the child. We had some specific questions about tender logistics, bathroom configurations, use of rollator on and off the ship and would someone help us if we had to lift it into a tender or bus, how high are the steps to get on the bus. The answers to these questions were not known nor was there any offer to try and find them out. We were handed a few brochures and I suppose we were then on our own to figure out which ones would work for our circumstances. We left and our agent quickly got back to playing with the baby. Not much better than taking your chances and doing it yourself online.
- Marcia S.
F

Rating
Recently, the building has been undergoing extensive reconstruction, and this included the heavy use of jackhammers during the first 3 weeks of January. This, combined with grinding, pounding, and other noise essentially rendered the units unlivable for the entirety of January. Yet, the association still allowed condo owners to rent the units during this time. Many renters with month long reservations showed up, stayed for one or two days, and left because of the terrible noise. And renters are being refused refunds by the owners, despite the fact that
Richmond Travel Agents Provider Name Locked
and its owners could not fullfil their end of the bargain. This clearly constitutes fraud, since the units were unfit to live in.
Our reservation was for the month of January. When we made our reservation in September, we were told by the owner that only the balconies would be under construction, and the agreement merely stated that the patios would be closed off. No mention was made of the long-duration
Richmond Travel Agents Provider Name Locked
-hammering, or of the myriad of other inconveniences such as atriums being closed for painting on certain days, the beach access being closed, or the elevator doors being replaced. However, once we arrived, we quickly realized we could not stay there. The jackhammer noise was almost deafening. You literally could not hear yourself talk inside your own condo while this was going on. Regardless of whether they were hammering on the 15th floor or the 1st floor, the sound would travel through the concrete structure all the same. Also, the
Richmond Travel Agents Provider Name Locked
-hammering would begin as early as 7:00 AM, and not end until 4:00-5:00 PM.
The owner refuses to return our money, and is ignoring all attempts at contact. I feel
Richmond Travel Agents Provider Name Locked
should compel the owners who rented their condos during this time to give refunds.
Especially avoid the owner
Richmond Travel Agents Provider Name Locked
D.
Richmond Travel Agents Provider Name Locked
of unit E5A. He is the one who did not give the correct scope and duration of the construction, and is refusing contact, or refunds. We have found him to be very unethical, and he even falsely accused us of $400.00 damage. I am livid about that. This is his listing: http://www.vrbo.com/vacation-rentals/usa/florida/north-west/main-north-west/
Richmond Travel Agents Provider Name Locked
-beach/
Richmond Travel Agents Provider Name Locked
?sort+by=ReviewCount%2fDescending.
Make sure you book with another owner.
It is a beautiful place to stay otherwise, but watch which owner you deal with. Not all of them at
Richmond Travel Agents Provider Name Locked
are ethical.
- Linda S.
F

Rating
Terrible customer service! Their systems were hacked and as a result our debit card was compromised and we had our Disney trip ruined because my money was unavailable. All they offered was an apology and no compassion they said they didn't understand why we were upset because all we lost was time. I have never encountered such poor customer service in my life!! Do not use them!!!
- Stephanie T.
A

Rating
She is great at keeping communication with her customers, providing estimates and cares about her customers. When I travel, she sends me emails offering assistance and provides more than just travel information.
- LaToya W.

All Travel Agents in Richmond, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ALL COASTS TRAVEL

813 Palomino Lane
Lexington

American Travel Planners

1455 Pennsylvania Ave NW

Awesome Cruises

12060 Mont Vista Dr

Concierge Girl

621 W Main St
Lexington

CRUISEONE

166 FRANKLIN DR
Richmond

Cruises Inc

31820 Green Oak Way

Globral Express Travel Service

401 North Parsons Ave

GOING PLACES TRAVEL AGENCY

215 E MAIN ST
Georgetown

Luxury Resorts Worldwide LLC

2360 Corporate Circle

Magic Castle Travel

291 E Main St

MDR Boutique

32 Broadway

Name Your Travel

65-77 Parsons Blvd

NORWEST TRAVEL

6026 DELLFERN DRIVE

Online Vacation Center

2307 W Broward Blvd

Rainbow Cruises

PO Box 1042

Vacations To Go

5851 San Felipe

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