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Metal Restoration reviews in Newport
The install happened when they said it would happen. The installers were professional and saw one of the rails was about 1/2 inch shorter than it needed to be. They told us they would get a correct length cut and reinstall and that happened a few days later. The gates came in the following week and the latch followed a few days after that. Painless install and we did not need to be present to make sure it all went up correctly!
When I arrived, there was no one in the store other than myself & 2 salesmen. One looking at his computer & the other putting up stock. Waited a couple of minutes before either acknowledged that a "woman" was in their store. Finally was asked what I needed. Had the part that I needed to replace in my hand along with the part that it fit into. Here's how the conversation went:
Salesman: I have to have the actual carburetor.
Me: You can't look it up by the model # of the weedeater?
Salesman: (Just shaking his head no)
Me: I sure wish someone would have told me that you needed the entire carburetor this morning when I called. I was told just to bring the part that it fit on.
1. You can't tell me that you can't pull up a manual on the weedeater that I have & not figure out the part #.
2. I know you don't think a woman can function without you, but guess what? I do know how to replace the parts on my own weedeater, leafblower, lawnmower, etc.
3. I bet you don't talk to your wife that way.
After turning to walk out the door, I did have a few choice words & made a vow to myself that I will NEVER go back. I cannot afford for my blood pressure to get to a dangerously high level.
I remember a day when you had to wait & wait & wait because you were so busy, but after my last 2 visits, I now believe that your business is not the same because of your customer service.
Great business opportunity ~ open a repair/parts store for "
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All Metal Stamping in Newport, KY
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