Reviews for Lexington Movers
I confirmed that we still wanted the move three times by Angie's List message and never received a response. So on the 11th or 12th of June I called the number on the advert and confirmed with the OWNER that we were still on for the 14th (like other reviews pointed out, he just answered the phone with hello, nothing more, should have been our 2nd clue). He did indeed confirm that they would be there between 10-11am on the 14th to move us and even confirmed that the move was to Georgetown and had been set up through Angie's List. Got my name and everything.
The 14th arrives. My husband had been working hard to get the house finished up and move everything out to the front yard so it could be grabbed and put right in the truck in order to minimize the time used since we wanted to be charged for as little extra time as possible. Still, I accounted for up to an extra $65 if needed by that point.
10am. 11am. 11:15 and no truck. I call the number and ask them when we should expect them only to be told that they didn't have us on the schedule! The owner played the blame game, blaming his partner for not scheduling it and not telling him. That excuse didn't hold water with me because I had personally called HIM (the owner) to confirm details for Saturday. People who can't take responsibility for their own actions make me very upset. Even worse, he didn't seem remotely apologetic and even asked if we could do it the next day! I told him no because we had everything sitting outside and had a schedule to keep. I schedule things meticulously and I figured even if something happened and it took longer than expected that we still had 3 hours between when the movers were supposed to arrive and when we HAD to be in Georgetown for an installation appointment. It was a reasonable buffer in my opinion, even assuming things went wrong.
He says I'll call you back in 15 minutes to see what I can do. We took that time to explore our other options and call around to rent a truck. At such short notice, nothing is available. We had hired movers instead of doing it ourselves since I'm not only 8 months pregnant, but my husband couldn't afford to hurt his back because we're saving his PTO for when the baby is born.
20 minutes later and the owner hasn't called back so we called him. He said that they would be there in 1 1/2 hours. I knew we wouldn't make the installation appointment and people kept trying to steal things from our yard because they thought we were giving it all away. My husband had to stay behind at the house to wait for them in the heat and I took our 13 year old to Georgetown to wait for the phone/internet installer. Since I work from home as an operations manager it was incredibly important that we didn't miss that appointment to have service installed.
At 2:15 my husband called to say that the movers had just arrived with a very tiny truck but they were going pretty quick and were getting everything put into place with his help. At 3:09 my husband called to say that they had left about ten minutes before and were on their way. About 4:11pm he calls back and I tell him that the movers had just arrived. (Means it took over an hour to get to Georgetown, just remember this part). He was stunned. He had been a mover back when he was an older teen and he knew a bit about the business. It shouldn't have taken that long even if they did have to go slower due to the size of the truck. It's a 20 minute drive!
So at just about 4:50pm they were done. I had gone out to the van and sat with the windows rolled down while they finished up. I didn't know these guys and I wasn't going to be outside of screaming range if something happened. From that vantage point I was able to see them kicking our boxes down the ramp and sticking my son's desk upside down and shoving it down the ramp so that it slid across the concrete and scuffed the top. Really professional. I didn't say anything. I just watched. I was already beyond furious and didn't want to start screaming at them like trash. I told my son to lock our front door and lock the back as well as soon as everything was inside. I didn't trust any of them at this point and I wanted to go get my husband as soon as possible before he sweated to death.
As soon as my son got in the car he tried to tell me something about the movers but I asked him to hold off for a moment because the owner was coming over. I didn't want to talk to him, but instead of rolling up the window and leaving (what I wanted to do) I waited and tried to be nice. I figured he was finally coming over to apologise. I was wrong. He was coming over to GIVE US A BILL for the extra charges! I had stupidly assumed that he wouldn't have the nerve to try and charge us extra after arriving four hours late among everything else. A good businessman will generally at least say okay, I'm so sorry about that, I'm comping you 50% on the extra charges or even asking what can I do to make this up to you? Nothing. No apology, no offer to compensate anything. He said here's a bill for $112.50 (!) for the extra time (all travel time since it was about 40 minutes to unload) and the gas and mileage. I told him flat out I wasn't paying him anything until I discussed it with my husband and he could send me a bill by email if he wanted to do that. He said he couldn't do that. I said you can send it through the message system at Angie's List if you want to have an official written record but I'm not paying a dime until my husband gives the approval. He made sure to point out that I didn't tell him I wasn't going to pay until after everything was moved out. And that there was no clause for 'lateness'. He didn't mention that we WEREN'T EVEN ON THEIR SCHEDULE which is why they were so late. I didn't say anything because I was still shocked he was even ASKING for more money by this point. The owner asks me to give him a written statement that I will discuss it with my husband so I say sure. He scribbles something on a piece of paper and I read it and laughed. I refused to sign it and made my own statement before snapping a picture of it with my phone.
His part read:
Agreement between express moving and (name) was to pay for additional hours + fuel + gas. She refused to pay it because movers were late.
Customer sign _________
Mover sign __________
I wrote above that:
Will discuss possible payment with husband
If you read above all of this where he sketched out what we 'owed', you could see that he also fudged the math in his favor. Nice. Good thing I know how to count, I suppose.
So anyway, after this I left them there and raced back to get my husband. On the way, my son finally got a
We get to Lexington and my husband meets us in front of the house. He loads up a few things that were left over and we're just about to leave when THE MOVING TRUCK pulls up! Yes, less than 10 minutes after I arrived the magical moving truck had flown to our old house in Lexington. They left after I did so that means it took them perhaps 25 minutes to get there when it took an hour before?
My husband is terrified at this point that they're going to get out and jump us. We were SO glad the girls were with my mother. He tells me to dial 911 and have it ready to call. Again, we don't know them. So he goes to talk with them and makes a deal to give the owner $45 cash for the fuel charge just to keep the peace. I gave him the cash I had on hand, just enough. My husband tells the owner what the one mover said to my son and about me. This was the ONLY time I heard an apology from the owner for anything. My son identified the mover who said it and we left. My husband asked me not to write a review or contact the BBB so as not to cause trouble. We didn't want them showing up here and starting something.
Then we went to our new place (we're renting an apartment for a year until we can find a big enough house here in Gtown) and discovered that the movers put a huge