Lexington Internet Service Providers

in Lexington, KY

61
Internet Service Providers are
in Lexington

13
Internet Service Providers in Lexington
are top rated

F
Rated by
David O.
"First, they had to call back and delay the appointment. They left a voice mail and asked me to confirm with no direct call back number. I had to wait on their voice system for 30 minutes" to get an answer to confirm. They did the install last Friday but I still don't have phone service. My phone answers as "Out of Service". I've been on hold waiting to talk to representative for over 30 minutes several times. Also, my wireless wasn't activated until the day after the installer came to the house because of an error in their codes. I've tried to
for their "Myservices Account" as another way to get to them. I can't. The system tells me my customer number is incorrect for the area I live in. They are blaming a "new billing system". I'm still without a home phone and sitting on their call in system waiting again now.
F
Rated by
DAVID H.
"We live in Encinitas and this experience is with telephone communications with
and not with a particular storefront of
. After being" customers for 24 years, we cancelled
internet and TV service on October 9, 2014 and had another service provider installation earlier that day. We had no equipment to return. When I called the
agent to cancel, he told us that we would have to pay for their service after cancellation until their technician could be scheduled to come to our house. This would be on October 15, in six more days. We object to paying $56 extra for service after we have cancelled and cannot and will not use. We have no control over their slow service call scheduling. I doubt that this charge is even legal. We feel that
does not care about its customers and will treat people totally unfairly in order to squeeze more unjustified payment out of them.
D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.

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Internet Service reviews in Lexington

F

Rating
My recent
experience with
Lexington Internet Service Providers Provider Name Locked
is one of the worst customer service experiences I’ve
EVER had.
The problem started just days after activating my service. I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
Lexington Internet Service Providers Provider Name Locked
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
Lexington Internet Service Providers Provider Name Locked
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping.
They also said I can arrange to have tech support come out to look at the issues. So next day I get home from
work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45
minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant
that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
Lexington Internet Service Providers Provider Name Locked
in the Retention Department. I told
Lexington Internet Service Providers Provider Name Locked

that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS
FLASH TO
Lexington Internet Service Providers Provider Name Locked
:
Lexington Internet Service Providers Provider Name Locked
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
Lexington Internet Service Providers Provider Name Locked
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
Lexington Internet Service Providers Provider Name Locked
went ahead and
shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
Lexington Internet Service Providers Provider Name Locked
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
Lexington Internet Service Providers Provider Name Locked
AGAIN!!!
- Lloyd G.
B

Rating
The conversion was suggested by the
Lexington Internet Service Providers Provider Name Locked
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set up the installation appointment. The install was doneat the appointed time and we have not had any problems.
- Carville W.
F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Lexington Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Lexington Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Lexington Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Lexington Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Lexington Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Lexington Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.

All Internet Service Providers in Lexington, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

41studio

Jl. Purba Endah 1 no. 5 Sangkuriang

Adam Kuhn Design

4716 Windstar Way
Lexington

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

Andy's Web Tools

646 N Riverside Dr

AT&T

470 Eastern Byp
Richmond

B.E.E.M.

1657 Lindy Lane
Lexington

Best Practice Institute

410 Evernia Street

CMB Network Support

9139 Boulevard 26

Comcast Lexington

700-770 U.S. 60 Business
Lexington

CommercePundit.com

1625 Lakes Pkwy.

COMPUTE USA

908 E MAIN ST
Richmond

Computer Solutions

2808 Palumbo Drive
Lexington

Directv Lexington

400-414 Park Ave
Lexington

Directv Winchester

7 N Main St
Winchester

FLY CREATIVE SOLUTIONS LLC

2824 MAJESTIC VIEW WALK
Lexington

ForbenMedia

7401 Summerhill Road

GORRELLS COMPUTER SERVICES INC

2341 FORTUNE DR
Lexington

Greencastle Web Design

676 Shannon Drive N

Homemade Design

41 Monument Ave

HoosierNerd

Lexington

Iglou Internet & OnSite Services

3315 Gilmore Industrial Blvd
Louisville

INSIGHT COMMUNICATIONS

2544 PALUMBO DR
Lexington

LYNN JOHNSON

162 Delmont Ct
Lexington

MCARES OF USA

1657 Lindy Lane
Lexington

Modern Web Studios

1067 N Main St
Nicholasville

One Thing Marketing

235 Brown Ave
Louisville

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe

QX.net

333 West Vine St
Lexington

SIS, LLC

165 Barr Street
Lexington

Smart Ideas by Joe Shipley

2147 W Isthmus Loop

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Fix Computer Store

117 Brighton Park Blvd
Frankfort

The Right Way to Write

30 East Georgia Street

TIME WARNER CABLE

1615 FOXHAVEN DR
Richmond

Time Warner Cable Georgetown

100-112 N Hamilton St
Georgetown

Time Warner Cable Morehead

Daniel Boone National Forest
Winchester

Time Warner Cable Morehead

Daniel Boone National Forest
Winchester

Time Warner Cable Nicholasville

200-218 E Maple St
Nicholasville

Time Warner Cable Richmond

1615 Foxhaven Drive
Richmond

Time Warner Cable Versailles

304 Crossfield Dr # E
Versailles

VERIZON WIRELESS

132 VENTURE CT
Lexington

Virtual Work Staff, LLC

724 Cramer St
Lexington

Webb Design

PO Box 690661

WINDSTREAM

PO BOX 9001908
Louisville

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Yeiser Mary T Law Offices

37 S Main St
Winchester

Zio Inc.

Lexington

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