Lexington House Cleaners

in Lexington, KY

House Cleaning Reviews in Lexington

A

Rating
We are doing an every two week schedule for cleaning.
either brings a helper or (once) sends two of her helpers. All are very well qualified, and do a WONDERFUL job with my house. She also picks right up on anything extra that may need doing, but not every time (e.g. dusting ceiling fans, etc.). So far, we are very pleased with the quality of work. Wish the price was a little better, but as they say, "You get what you pay for"!!
- Rebecca S.
A

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& her crew (of 2) worked very hard. They did a great job, especially in the kitchen & the 2 bathroms! They were all very nice and very thorough. They arrived late, but
had texted me to tell me that before the scheduled arrival which I appreciated. They did an excellent job with the oven, the floors & tile, too. My only complaint (besides the cost) would be that I have a lot of small knickknacks, and they had trouble putting things back where they were originally, but that was also understandable. I have never paid so much before, but I would hire
& her crew again as soon as my husband allows me to do so. They worked very hard from 9am until 6pm with only about 30 minutes off for lunch. Although it was expensive, they were worth it for me.
- Kathy L.

Lexington House Cleaning Articles

House Cleaning reviews in Lexington

A

Rating
I needed a DEEP, DEEP cleaning of my three story house (finished basement, 1st floor, and 2nd floor); before I put it up for sale. We have two dogs and a cat, and the house had been thoroughly cleaned for years. I am embarrassed to say, but the entire house was really, really dirty!
Based on references posted on Angie’s List I contacted
Lexington Cleaning Services Provider Name Locked
’s Cleaning Service. Upon meeting at my home to secure an estimate, I was impressed with her eagerness to take on the job and she assured me she would clean everything, even though the magnitude of the work was daunting to me.
Lexington Cleaning Services Provider Name Locked
and her crew of two began cleaning at 8:30 am. They completed the job at 8:30pm and I could not have been more pleased. THE ENTIRE HOUSE SPARKLED. Every light fixture taken down and cleaned to sparkle, baseboards washed to white brightness and toilet seats looking brand new. EVERYTHING CLEANED as promised. Upon completion, they were exhausted and I was thrilled with the work they had done. Very seldom do you receive EXCEPTIONAL SERVICE, but this huge, very tough cleaning job was inspired work. It was the most value for my money I have ever gotten and I would recommend this service without reservation. Thank you Angie’s List and other’s referrals you put me onto a great cleaning service.
- Donald W.
B

Rating
Generally good, I had no complaints on the cleaning. I had some trouble scheduling the cleaning, as she is very busy. I will use her service again in the future, if I am able to schedule a day for cleaning.
- Susan J.
A

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We had a hard time hooking up for reasons neither of us could help but once we did, I couldn't be more pleased.
Lexington Cleaning Services Provider Name Locked
is such a sweet lady and is eager to please. She takes a lot of pride in the work that she does and I'm going to use her along with some of her help to do my spring cleaning this month. I hope she stays with me for a very long time!
- Judy B.
C

Rating
We purchased
Lexington Cleaning Services Provider Name Locked
coupon for a whole house clean. The first cleaning was great they really spent time cleaning our house so we decided to have our home cleaned every two weeks. On the following cleanings there wasn't the attention to detail. On one cleaning they were finished in less than an hour ( we have a 2400 square foot home). If we brought up something that was missed then it was cleaned but we don't have the time to follow someone around and make sure everything was cleaned so we cancelled her services.
- Timothy S.
A

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Thank goodness for Ronaldo and Anajara! I find them very trustworthy and professional and am so happy each and every month when they come into my home. They are true perfectionists - which in this case is great!! My bathrooms and kitchen are scrubbed clean and shiny as are my linoleum and tile floors. My carpet and wood floors are thoroughly vacuumed and then the wood is polished to a high shine. I can never get the wood to shine like that on my own! The same with getting my entire kitchen and bath sparkling the same way - just can't do it! My house smells, looks and IS so clean when they leave each time! In addition, they dust furniture, lamps, blinds, clean counter tops and the entire kitchen!
Lexington Cleaning Services Provider Name Locked
is very responsive to any new or special requests. My house has never been so clean!!
- Mary Beth H.
A

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I called Serlene's Cleaning Service , they came out that afternoon, and gave me an a price for the cleaning. Told me they could do the job the next day. They were here and ready to go the next morning,
The work was beautifully done and to my satisfaction , and the apt is ready to move in.
They do great work, don't waste time, and charge what they had told me.
Serlene is very professional and went above and beyond what I had asked. I would hire her company again.
Lexington Cleaning Services Provider Name Locked

- Deanna S.
F

Rating
It went terribly.
Lexington Cleaning Services Provider Name Locked
and her boyfriend,
Lexington Cleaning Services Provider Name Locked
, came over on April 14, 2014 for the deep cleaning. They stayed no more than 3 hours. When she asked me to do a walk-through to check her work, she made a point of telling me how she had done the bathroom floors on her hands and knees (what other way is there to do a bathroom floor?) and pointing out all the things she had done. But I found numerous things that hadn't been cleaned--celling fans, base boards, light fixtures, etc. At that point she either cleaned the items in a hurry while I stood there, or she said she would get them "next time." She then explained that the way she
worked was to clean most things the first time, then continue the work when she came back for the maintenance cleaning. I was skeptical, but I really needed the cleaning and I very much wanted this to work out. She charged $400, so I hoped she would actually clean the rest of the house the "next time."
Over the next two weeks, I noticed many more things that hadn't been cleaned--a sink, blinds in a couple of rooms, door panels, bathroom tile, etc. So I made up a list of everything I could find. They had also used the wrong cleaner on the floors, so they were sticky and gummy looking. Far from making my life easier, this situation was making it more stressful.
When
Lexington Cleaning Services Provider Name Locked
came back on April 28, she brought
Lexington Cleaning Services Provider Name Locked
and another woman. I asked her to sit down and discuss the list I made. She again explained that they don't do all the work at once and mentioned clients who had displeased her. I thought that was strange, since it was I who was obviously displeased. But since she had the list, I thought it was clear what I wanted her to do. They again stayed no more than 3 hours. And again during the walk-through, I found even more item they hadn't cleaned--even things that were on the list! Some things she cleaned on the spot, but other not. When I showed her a dirty window sill,
which was on the list, all she did was lick her finger and rub it on the sill to see how much dirt came off. (Ew!) And she didn't even clean it up! She claimed that the soap-holder in the tub could not be cleaned, although I have cleaned it many times myself. And the wood floor in the kitchen looked like a lake with all the water sitting on it.
Lexington Cleaning Services Provider Name Locked
then began to blame
Lexington Cleaning Services Provider Name Locked
and say how stupid he was and that he never listened to her. She borrowed a towel from me to soak up the water, but the floor was still so dirty she had to mop it again. When I mentioned other things, like a rug she didn't vacuum, she said she would get them "next time." She was obviously in a hurry to leave and had already packed her vacuum in the car. Just before she left, I heard a big slosh and cursing coming from the foyer. I knew she had spilled something, but I figured it wasn’t too bad, because she didn't say anything to me or do anything about it. On her way out the door, she said she liked lists, so I should keep making them.
When I looked over the house more carefully it became clear that not only had she neglected to clean all the items on the list, she had hardly touched other things. Anything she had done in the kitchen was superficial and sloppy. The
Lexington Cleaning Services Provider Name Locked
still had spots, the sink had grime, the counter had crumbs. They hadn't done many of the floors, including my mother's room, which were still covered in dust and cat hair. Light fixtures and blinds still had thick layers of dust. And the next day, I wondered why the foyer smelled strongly of cleaning chemicals. So I turned back the rug where she had spilled her bucket and I found a huge wet spot on the wood floor!
At that point, I knew I didn't want her coming back. It was clear that the house was never going to be cleaned entirely or thoroughly, no matter how many lists I made. And why would I want to be spending my time making lists for the cleaning service, when anyone with eyes could see the dirt in the house?
So I wrote
Lexington Cleaning Services Provider Name Locked
a letter explaining that I wasn't happy with the arrangement and I wanted a refund of $100 for the work not completed. I gave her a list of all the items either uncleaned or partially cleaned. Her response was to call me, threaten me with legal action, and say that she could use my mother as a witness against me!
It’s hard to know with some people whether they are scammers or just delusional. But one thing is clear—
Lexington Cleaning Services Provider Name Locked
is a deadbeat. She charged me for services she did not render and refused to give a refund.


- Jane C.
F

Rating
We hired this service twice. First, at my new home. She did a decent job, so I hired her again for our old home. We bought a coupon for $50 for $100 of service. The "deep cleaning" took place on Thursday, and my husband paid her $350 on top of the cost of the initial coupon. On Saturday I went over to prepare the house for the next day's open house. I was very disappointed by what I found. Please note that the house was basically empty and I had already had the carpets cleaned. When I went over, the baseboards were filthy, the blinds hadn't been touched, the bathtub and toilet hadn't been cleaned downstairs, the mirrors were smudged, there were cobwebs everywhere. I took pictures of the house after the "deep clean": : https://plus.google.com/102010144768358999495/posts/4Un1M6hu7nr.
I sent four messages to her via text and through Angie's List. I sent her the link to this album to show her the problems I had with her service. I have not received a response.
- Wendy T.
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All Cleaning Services in Lexington, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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