Frankfort Internet Service Providers

in Frankfort, KY

63
Internet Service Providers are
in Frankfort

7
Internet Service Providers in Frankfort
are top rated

F
Rated by
Brian C.
"I signed up for satellite internet service because of the supposed high speed of the service. The installation of the service was never done. The company will not schedule a time for" installation, the schedulers will just give a 4 hour "window" of when the installer might show up. The scheduling is very frustrating, there will be two different companies calling to schedule the install. One company that will call you is the contractor that does the install (notice that
does not have their own people to install BIG RED FLAG). Then the corporate office will call to schedule installation ( the corporate schedulers barely speak English). The corporate and contractor schedulers do not communicate with one another (another BIG RED FLAG). They charged me $20 to "overnight" the equipment to me for installation, nothing ever arrived and the installer supplies the equipment, so I was charged for nothing. I scheduled the installation but the installer had to cancel, so I rescheduled. The second installation "window" and the corporate office calls ( at the end of the appointment time) the installer cannot show up...reschedule. The third install time time "window" and the corporate office calls ahead of time to cancel ( after I have taken time off of work for the 3rd time) . The FOURTH installation time "window" ( time away from work again) and no show, no call this time. I call the corporate office and ask what happened and I am told the install guy ran out of equipment ( the equipment I paid to supposedly be overnight shipped to me...nothing ever showed up). So I finally got tired of this and asked to speak to a manager. The manager gets on the phone and states " Sorry, we are real busy". I cancelled the service. Yesterday I received a bill for the services. Apparently
cannot get the service they provide installed or functioning properly, but they can quickly and efficiently send a bill AFTER they get cancelled. DO NO DO BUSINESS WITH
INTERNET THE COMPANY IS A SCAM!!!
F
Rated by
Michael T.
"They are horrible. It was the only one in town. I'm paying for 100MB internet service and I'm getting 1MB. I've called them five times and talked to three technicians." They can't even help me. They don't even offer a solution to this problem. It's insane. They don't have the knowledge to sustain my situation right.
D
Rated by
Lynn S.
"We were moving into a new home in a development which has approximately 300 of 700 new homes already completed. We were told to contact the representative 2 weeks prior to our closing" date to insure that our service was ready for us upon closing date. I contacted the representative as directed and spent the next 8 days playing phone tag with the rep and then he hung up on me. Following the hang up, he never answered my phone calls. That was just the beginning... once we had moved in, my husband went to the
Store to set up service. He was told that our lot/house hadn't been released by the builder yet for them to activate service. The lot/house had been released by the builder. But... the rep said that they would clear it up and call my husband either that evening or the next morning at the latest. Guess what? No phone call was received. We went back to the
store. The first rep we spoke to told us the same thing...your house hasn't been released.... After both my and my husbands voices taking on a "firm"
, a different rep came to help. She actually seemed to know what she was doing. She contacted someone and within 3 days, we had someone come to our home to set up the internet/TV. The good news: The person who came to install the internet/TV was Super nice and very reactive to our questions/needs. So if service was so bad, why would we use
again? Easy answer, they have an monopoly, so what else can we do?

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Internet Service reviews in Frankfort

C

Rating
There where here 2 and a half hours late. They where rude to my kids (1 and 3 year old). Not to mention they didn't have the right equipment they needed to do the job right the first time.
- Patricia J.
B

Rating
Overall there was a delay, but account set up got done once rep worked on the issue. This was something I could have done myself by calling their tech department, but they seem to have some functional "standard operating procedures" safeguards in place to verify customer id and account set up. This can be credited back to customers, but TWC won't.
- Sreekanth R.
B

Rating
First install crew was unable to do the install due to miscommunication in expectations. The location had no previous cable service, so there was no existing entry point. Had to take it upon myself to
Frankfort Internet Service Providers Provider Name Locked
wire runs and entry point. Rescheduled, did the prep myself, and had a successful install experience.
- Joseph N.
D

Rating
The last time the internet failed, in and out, not fast enough to even download updates, you call and get someone in
Frankfort Internet Service Providers Provider Name Locked
or Florida, even on weekdays. There is no one local to talk to. Then they want to send a service provider to the house, in a few days. To add to the frustration, all my neighbors on our road talk to one another, and when we are all malfunctioning, it is clearly the lines on the road, but Centurylink insist on sending a repair man to the house, when a local repairman checking the local lines would fix all of us at once.
- Diane B.
C

Rating
We signed a 1 year contract with them. Their internet speed is very slow. I would call them, and they would say that they would fix it, and it would work ok for a few days, then would go back to being very slow again. Our package also included 250 channels, but so many of the channels were repeats. I recently got an offer from Time
Frankfort Internet Service Providers Provider Name Locked
, who were offering me service for $600 less than ATT was charging us, and it was with faster service and same channels. I called ATT on the 6th to tell them that I would be cancelling my service when my contract was up, on the 23rd, and the next day my service was shut off! I called them again, and spent hours on the phone with them, being redirected to about 7 different people. Finally in the middle of the night our service came back on. In the very end, the supervisor ended up knocking $81 off of my final bill.
- Brook B.
F

Rating
They started the second year of the contract and they raised the price. The were not willing to negotiate. I was looking for options but I have not found any. I do recommend them. They have a very bad service; very poor connection and very slow. The alternative providers are worse, it is like jumping from the frying
Frankfort Internet Service Providers Provider Name Locked
into the fire.
- Darrell M.
A

Rating
I have had a Business Class internet connection with TWC for over 8 years. During that time the reliability and quality of the service has been truly exceptional. In the event of a very rare outrage of any kind service, in all cases, has been restored in less than 24 hours. The service techs are very professional and very knowledgeable. Well worth the Business Class rate for service.
- Roland M.

All Internet Service Providers in Frankfort, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

41studio

Jl. Purba Endah 1 no. 5 Sangkuriang

Adam Kuhn Design

4716 Windstar Way
Lexington

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

Andy's Web Tools

646 N Riverside Dr

AT&T

470 Eastern Byp
Richmond

B.E.E.M.

1657 Lindy Lane
Lexington

Best Practice Institute

410 Evernia Street

Comcast Cloverport

216-298 State Highway 2200
Cloverport

Comcast Lexington

700-770 U.S. 60 Business
Lexington

CommercePundit.com

1625 Lakes Pkwy.

Computer Solutions

2808 Palumbo Drive
Lexington

Danville Computer Doc

1200 Hustonville Rd
Danville

Directv Lexington

400-414 Park Ave
Lexington

Directv Winchester

7 N Main St
Winchester

FLY CREATIVE SOLUTIONS LLC

2824 MAJESTIC VIEW WALK
Lexington

ForbenMedia

7401 Summerhill Road

Gary Sears Motors

1284 Barnesburg Rd
Somerset

GORRELLS COMPUTER SERVICES INC

2341 FORTUNE DR
Lexington

Greencastle Web Design

676 Shannon Drive N

Homemade Design

41 Monument Ave

Iglou Internet & OnSite Services

3315 Gilmore Industrial Blvd
Louisville

KY Site Design

691 Pine Grove School rd
London

MCARES OF USA

1657 Lindy Lane
Lexington

One Thing Marketing

235 Brown Ave
Louisville

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe

Red Binder Mafia

PO BOX 86
Warsaw

Rocket Referral

207 Danville Ave
Stanford

Search Simplicity

741 Rice rd
Morehead

SIS, LLC

165 Barr Street
Lexington

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

The Fix Computer Store

117 Brighton Park Blvd
Frankfort

The Right Way to Write

30 East Georgia Street

Time Warner Cable Danville

220 Hightower Road
Danville

Time Warner Cable Georgetown

100-112 N Hamilton St
Georgetown

Time Warner Cable Morehead

Daniel Boone National Forest
Winchester

Time Warner Cable Morehead

Daniel Boone National Forest
Winchester

Time Warner Cable Nicholasville

200-218 E Maple St
Nicholasville

Time Warner Cable Richmond

1615 Foxhaven Drive
Richmond

Time Warner Cable Stanford

905-927 Lancaster St
Stanford

Time Warner Cable Versailles

304 Crossfield Dr # E
Versailles

Virtual Work Staff, LLC

724 Cramer St
Lexington

Webb Design

PO Box 690661

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Yeiser Mary T Law Offices

37 S Main St
Winchester

Zio Inc.

Lexington

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