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Flat Lick Countertop Installation Articles
Two days after our order was placed, a team of two people came out to the house to measure the bathrooms, they were polite and arrived exactly on time for the appointment, they were in and out within 20 minutes and went over everything before they left to assure we were satisfied with their visit as well as moving to the next steps.
Next came install day. Again a team of 3 very polite men arrived and explained what they were doing and introduced themselves. They arrived exactly on time and called 30 minutes before arriving as a heads up. They worked quickly and very cleanly, we remarked how we didn't even need to touch up any paint in the bathrooms with them removing countertops and installing new ones. They did a phenomenal job and we were super impressed. Upon leaving they again went through a checklist to make sure everything went as planned and it did.
I would absolutely recommend
When I selected the granite, the salesperson marked the counter top, the back splash and the two side splashes with tape on the slab I had selected to insure the desired area of the slab as well as the book-matched splashes delivered would be identical to what I specified. When scheduling the measurement for the counter top, I asked, and they agreed, to not arrive before 11am as I had an appointment at 9am and a time of 11am or after would insure I could be home when they arrived.
The WG representative arrived the day of measuring about 8:25am unaware that he was supposed to arrive after 11am. He said he would be very quick and I allowed him to begin. I learned he was not going to make a template and was just going to take a tape measurement but even with that abbreviated process, at about 8:40am I said I had to go and left him with my wife. (I was late for my appointment.)
Installation 1 and Installation 2:
When WG carried the granite in for installation 1, I noticed the sink hole in the granite was much larger than I remembered the sink template specifying. Further inspection showed they had cut it incorrectly and had to pull the countertop back out. WG agreed to cut a new piece. I went back out to WG to look at a new slab to insure the replacement was going to be acceptable. They manufactured the replacement very quickly and scheduled the installation just a few days after the original problem was identified. When WG returned with the replacement slab (installation 2), the sink hole was cut correctly. When they began to install the splashes, it was very evident they were not book-matched to the counter top and further review showed they were simply using the same splashes cut from the first slab. Very noticeable as the the first slab and the second slab had much different patterns. Book-matched splashes were part of the original agreement bu by this point in time, I gave up and didn't demand WG cut another countertop.
During the installation the installers asked me "eye-ball" the position for drilling the faucet. I said, I wouldn't do that and that I wanted it in the exact center of the sink (this was a one sink/one faucet top). They measured and then drilled the faucet hole. As they prepared to leave, I pointed out that the splashes hadn't been caulked on top where they met the walls. They said they didn't do that because paintable caulk shrinks and the homeowner had to take care of that. It had never occurred to me that I might have needed to specify that caulking be included during the purchasing process...lesson learned. This issue was exacerbated by the fact that the installers had used a couple of very large globs of adhesive between the splashes and the walls. The result was a more noticeable gap between the splashes and the walls as the adhesive couldn't be squeezed as thin as using several much smaller globs of adhesive would have allowed.
Sink and Faucet Installation:
No involvement by WG but complicated by their workmanship. When the sink and faucet were being installed, it became apparent that the faucet hole and the hole for the sink weren't aligned. The hole for the
Through the number of disappointments I had with WG, all personnel from WG consistently reinforced that their priority was to satisfy me and I do believe that was their intent. Too bad good intentions and good results aren't directly correlated.
They set up a date to do the digital measurements to verify our measurements and edging that was to be used. The tech that did this knew what to do and could answer questions how the granite would be installed because at times he would help with installs himself.
We also scheduled a date to go to
The day of the installation the men arrived on time and knew what to do and how to install the tops. Everything fit and went together just like a glove. The new counter tops look great and add a new look to our kitchen area.
Arrived on time as per appointment.
Did job very well, setup well and cleaned neatly after drilling hole.
In addition to the quality work and very pleasant interactions with the company and crews, both of our projects were completed within the quoted contract amount. There was no "nickel-and-diming" when we made changes to our design, such as adding a few more electric outlets, changing from bathroom mirrors to wall insert medicine cabinets, etc, Even after we encountered an issue with plumbing behind a wall, the contract cost did not change. The team even came up with a couple new ideas on their own to improve the look and feel of the rooms, such as laying the tile on the diagonal in the foyer and kitchen (a more complicated design), that they did for us at no additional charge.
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