Fern Creek Nurseries

Fern Creek, KY

Sample Reviews

F

Rating
Planted the trees - all fine! Two weeks later three were beginning to die. Told Toadflax. They came out to inspect. We were all in agreement. They said they would call and let us know what they were going to do. HEARD NOTHING! So we went to Toadflax again. We all agreed they needed to be replaced, we picked out three new trees and another tree to be delivered as long as they were coming out.
Got a phone call and was told the owner would not allow this exchange and he would come out himself to inspect the now dead trees sometime in September. The trees were planted in May, we have looked at these dying trees for two months. After numerous phone calls and another visit to Toadflax we were told that this would be taken care of. MORE phone calls and we were told we would be given two pines of the same species and one blue spruce that was more money since they didn't have another one of the same. After more phone calls to set up delivery they said they would come Thursday morning ( 8/21 ). When I called Thursday morning to ask when they would be coming I was told it was not on the schedule. MORE phone calls and they came.
I have never be so aggravated by a company that was dragging it's feet to honor the warranty.
- Jerry A.
A

Rating
I purchased a new tree for my back yard & it died over the severe winter. The nursery gave me full credit to purchase anything else I might want to buy there. Also it is just such a lovely spot, almost a
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garden feel & quite dog friendly. My old dog used to love going there with me to play with the old resident dogs.
- Marian V.
F

Rating
Very bad design and very poor installation. I was very explicit with the designer, I said that I'd like a tropical look, succulents were fine, I'd also like some colour and fragrance. I wanted plants that didn't sprawl, that were very tailored and trim so that I wouldn't spend every evening and weekend weeding and trimming. The designer indicated that she fully understood what I wanted and knew the perfect plants that would meet my wishes. The design I got was just a bunch of circles on paper but the designer insisted that the plants fit well together and would be easy maintenance. after the garden was installed, the last part was to have gravel put in. The installer said that they could do that. I asked for a tan or gold gravel, but the installer brought a plastic bottle of gray gravel over and said that "this is the selection". I said that I specifically asked for a coloured stone and that I'd like to see some samples of that. No response. I have small trees 12 inches away from my house, the designer installed two mid sized trees that look horrible, just a very twisted and scraggly plant that really doesn't trim up well. I have a large riser of stucco in my house but instead of putting the mid sized tree in the middle of the stucco, it covers a section of window and I have a
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wall of stucco in the front of my house. The two mid sized trees have a fuzz on them and heaven help you if you trim them without skin or breathing protection. These trees shed this fuzz and it will irritate the heck out of you if you breathe it in or it gets on your skin. In addition, I have plants that are growing on top of plants. I called
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numerous times to come out and work with me to correct the bad design but every time the designer was supposed to show up, I was blown off. I looked at the garden and noticed that in a large area some plants (my succulents) were flooded in mud and another section was bone dry. I dug up the water line and it looked like someone had split it with a shovel. It appears to me that the designer worked on commission and that for some of the plants that were put into my yard,
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management said "these are horrible plants don't sell, so find some sucker that you can sell these to (and they were probably told that they'd get a double commission for selling these trees, but I can't be sure about that) If you are considering signing up for
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's design service, I'd recommend that instead of doing that, convert the hundreds or thousands of dollars that you'll be billed into coin, put it in large buckets, then throw it off a pier. You'll get more satisfaction and have less headaches than if you pay for
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's "design service".
- Christopher G.
F

Rating
Nice initial response on the phone, and
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came to my house on
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21 and promised a landscaping plan. Never heard from him again. I called back on August 14 and said I needed a response, and I was promised a response that day. That was yesterday, and i still haven't heard from then. Very unprofessional.
- Robert H.
B

Rating
I moved into a house with a fountain that is such a pain. For the first couple months, the fountain kept tripping the electrical breaker. Also, the light on the fountain kept going on...then off...then on...then off permanently. And the irrigation filler that is supposed to fill the fountain when the sprinklers turn on didn't work. Not to mention the whole thing could use a good cleaning. I had to manually fill the fountain twice a week, flip the breaker every other day, and skim algae out once a week that grew when the fountain didn't work. Grr. Called
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to rectify the situation. The Doc replaced my pump, which was the cause of the breaker tripping. And he cleaned the fountain very nicely with a power washer--it is truly beautiful! He was fast, courteous and professional. And when I had an issue with too much water spraying out of the fountain, the company quickly sent a guy back to the house to install an adjustable switch on the pump so I could control the flow. However, the Doc didn't know what the problem was with the light, and was stumped by the irrigation valve. Months later, I'm also a bit disappointed by the pump they installed...it doesn't automatically shut off if the fountain runs dry. It just grinds the motor indefinitely until I run out with my hose to fill it up again. Which wouldn't have been an issue if they could have fixed my auto filler. Guess I'll have to call an electrician to look at the lighting issue, and an irrigation specialist to deal with the filling issue. If all you need is a cleaning and a new pump, they're a fine company, and reasonably priced. But if your fountain has any other issues, they might come up short.
- Erin B.
A

Rating
They cleaned the AC unit, and put up a new filter for me, and basically reset the brains of the AC unit and got it running again. These guys are the real deal, they normally work on commercial AC and resturaunts and things like that, so handling my little AC unit was no big deal for them. Great guys, super nice.
- Meika D.
A

Rating
,I had hoped to have 6 piles dumped, but 4 piles is OK too: It is hard to precisely place loose rock from an ordinary dump truck.
The
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price per cubic yard was much lower than from some other suppliers.
I had no problems with
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's service.
The delivery man is one of the owners. But I believe that any of their truck drivers could be persuaded to give some extra service, like dumping the product in more piles. I offered him $20, but he kindly declined.
- Carvel T.
A

Rating
They were very friendly and had extensive knowledge about their plants and trees. We were looking for trees or shrubs that would act as a screen on our property line. The problem was that that area is a wet location . They showed us the perfect shrub and it worked out fine!
- tim H.
A

Rating
We are do it yourselfers so my husband installed the pump and leveled the Fountain - we called Lomelis back when we couldn't get it just right - they came out for free and finished the details - they have "tricks of the trade" that we just didn't know since this was our first fountain - it turned out great! The were very nice, and very professional. We have since bought several other pieces of concrete art from them. Good prices - Box stores are cheaper but the quality of Lomelis is far superior. I recommend that you just have them install your fountains - it will save time and look great.
- Jeanne D.
A

Rating
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was wonderful. We walked around their nursery, which was quite large and had a lot of selection. We then proceeded to chose plants that we liked, and all of our questions were answered by the knowledgeable employees. They had beautiful trees--we selected three large ones. The price was affordable for the amount of things that we purchased. We were also able to arrange delivery the following day (we went on sunday and delivery was scheduled for monday). It was a very pleasant experience, and i will probably be going back there soon!
- nina Z.
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All Nurseries in Fern Creek, KY

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