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and then got a CS rep who was not very knowledgeable or friendly. Ended the call out of frustration
and called back weeks to later to switch service.
First bill was "double" what I expected.
Interface and service is clunky and not nearly as good as MediaCom.
(I can't believe I am saying something/someone is worse than MediaCom!)
The channel guide is not smooth or intuitive.
The DVR recording settings are cumbersome and (again) not intuitive.
Every time I switch channels or want to record something on DVR, I regret switching.
And so do my wife and kids. We will be switching back to MediaCom or trying Charter.
My only complaint is that the service speed seems to be slowing as they acquire more customers. Started out at 5-7mbps DL and now, at peak time [6-10pm] .
I did not want wires stapled to my walls, so they ran the wires through my three closets which was both more difficult and time consuming.
didn't tell the customers (or at least us) - when I called and asked for a new channel listing they said look on your TV guide and we didn't have one any more -then they said if you want a new channel list we would have to come and ick it up and I don't (can't ) drive - so the internet service is great but their cable is not so great
The service (Cable and Internet) has been reliable. I do not think I have had any outages.
Unfortunately I do not have but one cable company available.
I would not use
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