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Covington Oriental Rug Cleaning Articles
Overall my experience with the service was very good.
We are delighted with our purchases and the considerable service we received along with them.
I once needed to have a decorator look at a rug that I had sent for cleaning and
I went back and discussed it with them and was told that they cannot guarantee any stain removal. My options are:
They have a different process for an additional charge, no guarantee.
There is yet another process for an additional charge, no guarantee. ...More /> They will clean it again for no charge.
I selected the re-clean for no charge.
I picked the rug up today and was told that they went ahead and performed one of the additional processes for no charge and the results were better, but not great.
I took the rug home and unrolled it only to find new damage along one side. It looks like it got caught in a machine or something.
While I knew it was unlikely that anything could be done about the new damage, I took it back to show them.
I got a cold response and a statement that they didn't do anything to the rug and it could not have possibly been their fault.
I took my rug and left and will not be going there again.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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