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Cecilia Basement Remodeling Articles
Basement Remodeling reviews in Cecilia
We chose Matrix over another contractor because we were intrigued by the material that is used, and it’s ability to prevent mold and provide better insulation. One considering Matrix should be warned: the at-home “free consultation” exactly mirrors the high-pressure sales techniques you would encounter if you got suckered into a timeshare presentation.
When our start week arrived, they delivered materials to our garage and we assumed work would start the following day as promised. However, after we called them on the start day, they reported that they did not have a carpenter ready to begin. We ended up having to wait three days longer into the following week.
Early the next week, the carpenter made progress quickly, but after two days of work, he informed me as he left the house that he was required to go back to finish another job the following day. Each day passed and he did not come back, and we received no communication as to when he was to return.
During our entire project, it was more of the same: delays for the carpenter having to go to another project and for not having materials that were needed (poor planning). (There were also delays due to our city inspections, which was out of their control.)
During all of this, we not once received an unprompted phone call from the project manager with a status update. When we would call the project manager, we would always get his voice mail. The response communication we would get was a TEXT MESSAGE from the carpenter. It is absolutely appalling that a business thinks it is appropriate to regularly communicate with customers via text message. Additionally, twice I confronted our project manager about our disappointment in the delays and lack of communication, he had no response or apology.
Our salesperson and project manager both quoted us a completion time for our very small space at 1 – 2 weeks. Our basement was finished in 6 weeks, plus additional time for scheduling the final inspection.
The carpenter did do excellent work, and everyone entering our house was respectful and professional. While we are satisfied with the overall product and workmanship, we would not recommend choosing Matrix unless you have your heart set on the product materials.
“Quick and efficient completion”. The project manager originally said that our basement would be complete by January 31st (we needed to extend the original finish date from December, which was fair, because we decided to expand the project). The project manager claims the end date was March 17th because of the final inspection (thereby avoiding paying us a greater late fee). In order to pass as soon as possible they rushed and faked their way through it. For example, they hung incorrect doors to pass inspection. The doors, but not the frames, were replaced later which has
These people are not “highly organized” or good at communication, and the best example of this was a second “final” invoice we received mid -May for the money they forgot to bill us in our “first” final installment. We thought that they had given us a discount for their incredible lateness and our incredible patience for the numerous errors that occurred during the process. While the discount that we thought we had was larger than the late days (and they only sent back auto-replies to my emails to them about this matter), they did not deduct a late fee from the final price until we threatened them with not paying any of the money for their billing error. They even attempted to get us to sign a release stating that we would not make negative comments about them and releasing them from all liability on the basement to get the late fees owed to us by the original contract. We did not sign the document, and they cashed the check, presumably ending this brutal relationship.
The consistent errors and mistakes in the project, along with the unknown and constantly changing schedule, the total confusion in billing at all times (they were sure to calculate additional charges for us, but did not take into account items we removed from the project, such as two reclaimed beams, custom corbels, rope lighting, etc.) the “new” final bill, and their ridiculous attempt at getting out of their liability, makes our story a cautionary tale.
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