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I tried calling the AKC. They informed me that the information on the other people who purchased the puppies were confidential but did give me the BBB and Kentucky State Attorney General's Office telephone numbers and told me to
I inquired about my application on 11/15/13 and was informed by a phone call that they had in fact gotten a litter and did I still want the puppy. I said yes. I was informed of the $300 deposit and that photos would be sent shortly. Photos were sent on 11/15/13.
On 11/18/13 I received an email asking if I had gotten the photos and that they had not yet gotten the deposit. I responded that I had gotten the photos and unfortunately due to business travel this week, I would be unable to send the deposit until I returned home on Friday 11/22.
This morning, I was informed that they had changed their mind and they "could not sell me a puppy at this time" with no explanation as to why. I assumed it was because I had not sent in my deposit fast enough and expressed my disappointment(as my daughters were excited and anticipating the puppy in January). I was told in an email response that it was not because of not sending in the deposit fast enough but "the decision for me not to place a puppy with you was not my decision but God's decision"
I find this experience not only disappointing, but extremely poor customer service, especially after promising us a puppy was available pending the deposit of course. While they offered to hold my application until the next litter in the spring or try an alternate breeder, I still feel this "change of mind" is an extremely poor way of doing business, especially not taking responsibility for changing their minds for no other reason than "God told them to do it".
I am in fact a practicing Christian, and I find this excuse mind boggling. I not only will not want them holding my application, I will be informing my friends & colleagues not to use
I thought I was going through the proper channels & process to get a quality pet & companion and avoid pet stores & puppy mills, only to have this experience which makes me question whether other breeders might do the same thing.
In a nutshell, the service provider is a "
The non-profits that are already supposedly vetted by the
I think that
Not only does
> Date: Sat, 13 Apr 2013 17:22:30 -0700
> To: email@example.com
> From: firstname.lastname@example.org
> Subject: our $
> plz confirm that our $ is being returned by email or preferably by > phone. & if we have anything incorrect about your behavior i am open > to hear what you have to say.
I got an email back on 4/14 '13:
To: tjventura <email@example.com>
Subject: RE: our $
Date: Sun, 14 Apr 2013 14:35:56 +0000
I am not sure what you are talking about. I am in
she never called!!!
since then we have tried many xs to contact
we have done everything short of taking her to court to get out $ back. I would like angie's list to contact
she has my $ & I have no pup & I think we were deceived & she kept our $!!!!!!
I have several emails that she sent me about our the pups."
After a day of being in our house, she became very aggressive towards me (a male head of household). She was clearly a very skiddish dog, and always had her tail between her legs. We were willing to give her a few days to get acclimated before giving up on her, but it was pretty obvious she had some issues. She ended up lunging at me, and basically not letting me back in the house one day. We realized then that it was going to be hard for us with this dog, especially with a 2 yearold child around.
We contacted the sellers, who said the problem was probably because I had a beard. This issue was not raised when we first inquired about the dog. Also, they suggested the problem was another dog we had, who was a very friendly non-aggressive dog, which got along great with the new lab. The lab was actually more at ease when with this dog. The ad for the dog said she is great with other dogs.
The owners repeatedly told us the lab was used to being in a crate, and that we should put her in one. That was a red flag to me. I believe these people do not socialize their dogs very well before selling them.
The sellers agreed to give us our money back if we returned the labrador. We agreed to do that, and arranged to meet them in Tucson, Arizona. They gave us a check for the amount agreed upon. However, they stopped payment on the check when we tried to cash it. They admitted doing this, but said we did not deserve the money. We have in writing that they agreed to this, and they also handed us the check. So, their decision that we do not deserve the money is very peculiar. We are currently working with our credit card company to dispute charges. The original payment was with credit card.
years. Both times
picked out the puppy that match our needs. Our first dog, Lady Day became a registered therapy dog and worked with children and senior citizens. First graders would read to Lady in a reading program. She also did great work with folks in an Alzheimer’s unit. Nothing rattled her. Our latest dog is a 5-month-old puppy who is healthy, intelligent, and is a joy to live with.
This is my first review on Angie’s List and I wanted to save it for the best.