Ashland Home Warranty Companies

Ashland, KY

Ashland Home Warranty Articles

Sample Reviews

A

Rating
I bought a 20 year old home last year. The buyer was to pay for a home warranty plan, and the closing company had lined up some other home warranty company. I looked at reviews on them, and they were terrible. So, I found these guys with an A rating on Angieslist and switched it to them. It was a tiny bit more expensive, but home warranty programs generally have a bad reputation and the positive reviews on these guys made it seem worth it.
Basically, you call the number and file a claim over the phone, they give you a list of people in your area that they can pay directly (although you can use whomever you want as long as you get the dollar amount approved first and are willing to be reimbursed after paying the repair guy). Super easy.
They fixed my furnace twice, which was a couple hundred bucks each time. And, they replaced my dishwasher motor and control panel, which worked out to $450. They have limits on what they will pay to fix, and if they won't fix it, they'll give you money towards a new appliance. I believe it would have only been $100-200 towards a new dishwasher, so it would have been cheaper for them to just refuse to repair mine. But, the person on the phone talked to a manager, and they paid the full amount to have it fixed which they contractually were not required to do.
These guys are awesome. If you're buying a home warranty or buying a house and the seller is paying, go with these guys. Very happy.
- JAY A.
D

Rating
I tried to use CAP for 2 tmes and and i ended up not using their services because it would cost me more than if I do it on my own. The first time my $1500 refrigerator stopped working. I called their approved service providers and I was told that it couldn't be fixed. CAP offered $400.to buy a new one. I ended up calling a service on my own who fixed it for $250. The second time my central AC needed repair. Once again their providers told me it couldn't be fixed. CAP again offered to pay a ridiculous amount to buy a new one. Again on my own I got it fixed fir $500.. Both times I got nothing from CAP because I didn't replace the items. I am going to save the $60 plus I pay per month and hire my own service providers.
- Miryam R.
F

Rating
We purchased a home and closed on 7-11-14, the home warranty was provided by our real estate agent...
Ashland Home Warranty Companies Provider Name Locked
CO., INC. We moved in on 7-12-14. The following Sunday 7-20-14 I hear water leaking in the ceiling in the kitchen, when i looked up the light fixture was full of water, we go upstairs and find the leak i in the upstairs bathtub directly above the kitchen. The light fixture ends up filling with water....falling and hitting me on the head....not too happy.....we have not yet received paperwork ....contract from the home warranty company . We call the our agent and she gave us their phone number...we call them and they tell us they don't have a contract with them...we are not in their computer anywhere....we don't have a registration code. Phone calls go back and forth between
Ashland Home Warranty Companies Provider Name Locked
...our agent and us.....in the mean time our agent gives us the number of a plumber.....on a Sunday that has an emergency contact number that will come. We are desperate at this point....water all over the floor....light fixture hanging from the ceiling and the ceiling's wet spot is spreading. After about the third time to contact
Ashland Home Warranty Companies Provider Name Locked
warranty(each call is within minutes of each other) they tell us...oh so sorry we do have ya'll in the computer....we have found your contract but they can't cover any cost of fixing this because we have called a plumber that is not on their list.....so we tell the plumber thanks so much for responding so quickly and ask him to leave. He was able to determine where the leak was located....was able to cap it off to where we could still have water in the rest of the house. At this point we know we are responsible for payment for what he has done.
Ashland Home Warranty Companies Provider Name Locked
WARRANTY never comes to fix the problem...On 7-28-14 we receive a notice from them stating : SERVICE HAS BEEN DENIED FOR THE FOLLOWING REASONS
1. We require you to contact us so we may have the opportunity to select a Service Provider
2. We will not reimburse you for services performed without prior authorization.
I call them on 9-2-14 to argue this and tell them we know we are responsible for the payment of the plumber we call to stop water from flooding our home....we did call them FIRST ......SEVERAL TIMES before calling the other plumber...they kept telling us they didn't have us as customers.....don't have a contract.....blah blah blah........and we do....the contract they FINALLY SENT US.....EFFECTIVE 7-11-14 EXPIRATION DATE 7-11-2015 ISSUE DATE 7-29-14......HELLO FOLKS IT DOESN'T TAKE A GENIUS TO FIGURE THIS ONE OUT....
Today 9-9-14 They finally send"ONE OF THEIR PLUMBERS" to fix this problem.....he was here 10 minutes then tells us
Ashland Home Warranty Companies Provider Name Locked
WARRANTY HAS YET AGAIN REFUSED TO FIX THIS ....WE NEED TO CALL THE PLUMBER WE CALLED ON 7-20-14 BACK TO UNDO WHAT HE HAS DONE( TAKE THE CAP OFF) WHERE HE CAPPED THE LEAK TO STOP IT FROM FLOODING....SO THEIR PLUMBER CAN MAKE HIS OWN ASSESSMENT OF IT.....TO TOP IT OFF .....HE HASN'T DONE ANYTHING AND IS HOLDING HIS HAND OUT FOR HIS $60.00......I paid him his $60.00 i understand it is not his fault, he was very professional, nice, courteous....blah blah blah and all THAT......BUT MY LEAK HAS NOT BEEN FIXED YET!!!!!! I will be making phone calls...

- Lance A.
F

Rating
Ashland Home Warranty Companies Provider Name Locked
refused to cover the repairs to our leaky roof. Yet, we purchased the
Ashland Home Warranty Companies Provider Name Locked
because their advertisements literally boasted that their warranty covered the repair of leaky roofs. Yet, they denied our claim. We feel cheated by
Ashland Home Warranty Companies Provider Name Locked
.
- Bert H.
F

Rating
His website (which has just been changed) stated that it only costs $5 for a diagnostic. I called his office and spoke with a lady, who gave the phone to
Ashland Home Warranty Companies Provider Name Locked
, so he could answer some questions. He scheduled to come out on 8/20/2014. He arrived late, and he performed the diagnostic and told me it would cost a little more than $400, including a new lamp. Then, he tells me I owe him $105.68 for a diagnostic fee! I explain that his website states that the fee is only $5, and he tells me that is for in-store diagnostics. I pull up the website in front of front of him to ask him where it states that, and he explains that he designed the site and it is to entice people to call. He said his receptionist should have explained the $100+ fee, which never happened. Then, he tries to bargain with me to pay him $65. I am aggravated at this point, but I went ahead and told him to fix the tv. I paid him the $105.68, which was supposed to be deducted from my actual service.
He calls me the day he is supposed to come fix my tv and asks if he can use a part from another lamp I purchased. I tell him that the lamp is a spare and I do not want to let him take it apart for parts, especially because I just paid him $120 for a new lamp. He then cancels the appointment. When he finally comes out a week later, he replaces the part that he guaranteed would fix my problem (a ballast board) as well as the lamp and leaves. 15 minutes later, my tv goes out! After going to another job, he comes back later that day and removes the part, puts my old part back in, and leaves. I call him to ask him what's going on, and he tells me its going to be well over $600 to fix the tv now. I ask him why he didn't find this problem in the initial diagnostic, and he tells me he can't predict everything. The problem is that I asked him specifically the first day if there was any
Ashland Home Warranty Companies Provider Name Locked
that other parts would be needed. I explained that the tv was old and I didn't want to spend any more money. He told me that the only thing I would need to replace would be a lamp every year or two. So, I called him and explained I felt like I was misled and misinformed, and I would like my initial fee refunded, minus the $5 he advertised it to be on his website. He refused and told me he lost a lot of time and money coming out to my house. I told him right then that I would make sure I went online to post an honest review about my experience with his company. I feel that his advertising tactics are deceiving, and his service was terrible. I would not suggest this company to anyone. Terrible experience!
- Robert Y.
A

Rating
These guys were awesome from start to finish. They went above and beyond our expectations at an amazing price. They were at our house for 8 hours and were nothing but wonderful. Completely happy with their service and will recommend them again and again.
- Paul S.
D

Rating
I bought a MasterProtection Agreement for my microwave through
Ashland Home Warranty Companies Provider Name Locked
. Agreement was for 1 year. My microwave went d down approx 2 months after I bought the protection. I took a day off work (I don't get sick time or holiday pay) Service appointments are 4 hour windows 8-12 or 1-5. A technician came out and said that they were not going to honor the agreement because of what he thought was a pre-exisiting condition. I asked what he thought the pre-existing condition might be. (As we had already had to repair and replace the previous model and the same company installed this newer model) He did not tell me but stated that the district mgr. thought that since we reported a problem with the microwave in less than 60 days they determined there was a pre-existing condition. So of course I called
Ashland Home Warranty Companies Provider Name Locked
. They were wonderful on the phone and said there was no such policy and that they would approve the repair. Awesome. So I thought. So I took another day off to have a repairman come out. The tech called me and said he would be there in a half hour. Then he called and said he couldn't make the appt. as it wasn't approved by the district manager yet. So they rebooked on a three day weekend. The tech called me and said he would be there in a half hour. Then he called and said he couldn't make the appt. as it wasn't approved by the district manager. So I called
Ashland Home Warranty Companies Provider Name Locked
again. So now they want to set up another appointment and I will have to take another day off work with no guarantees they are going to resolve this issue and actually come out. So that will be 3 days off work with no pay and a ruined 3 day weekend. With the money I lost so far I could have bought at least4 microwaves to replace this one. The name of the company that does the appliance servicing for
Ashland Home Warranty Companies Provider Name Locked
is
A&E Factory Service. Believe it or not, this is the short version of my experience with this matter, ha. I will say the people I have talked to at
Ashland Home Warranty Companies Provider Name Locked
Customer Solutions have been very nice although I think I have gotten disconnected 4 or 5 times by them but I do think they need to come up with a different name other than Customer Solutions because they have found no solutions to my problem.

- donna C.
F

Rating
I purchased two home warranty policies for two houses. They were very difficult to get on the phone or to return e-mails. Additionally, after 2 months, I requested a refund on each policy due to lack of service discussed and promised. They still have not provided a refund for either policy.
- James W.
A

Rating
Nothing but Great experiences so far with Homeguard.
Chose
Ashland Home Warranty Companies Provider Name Locked
back in May as part of a home purchase. Amongst a sea of home warranty companies,
Ashland Home Warranty Companies Provider Name Locked
stood out because of competitive pricing and the number of areas/items covered.

Just had my first interaction with them since the initial purchase of the warranty. Everything went perfectly, quick response times from all parties involved, great customer service, the provider they sent to do the repairs was Awesome all around. I highly recommend
Ashland Home Warranty Companies Provider Name Locked
.
- Nicholas B.
F

Rating
agents are disrespectful, surly and unprofessional.
they don't care about our family's problem, they don't want to help us, they want to do the bare minimum to get me off the phone.
Half the team, when I am getting the run around from a service provider, they won't even agree to call them and help me get a response from them.
- Ravi V.
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All Home Warranty Companies in Ashland, KY

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

High Tech Home Warranties

PO Box 24881
Raleigh, NC

Rescue Link

8880 Ward Pkwy
Kansas City, MO

Surface Link Corp

4200 Lafayette Center Dr
Chantilly, VA
Ashland Zip Codes

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