Reviews for Liberal Gutter Repair And Installation Companies
Rated Review by Paul S.
came out to my home a few days before i was leaving to go out of town. He first took pictures of gutter system and explained to me in detail the two gutter protection systems they install and my price. The gutter dome by far ...more was the more superior and composed of a high grade metal that you can see will with stand a Chicago weather, the other product was on the flimsy side but
did not push one product over the other he left it entirely up to me. They called and said they can come out on 7/16/14 I informed them I would be out of town but go ahead. When I came home a few days later it was like they were not even there. No mess or damage anywhere, I checked the roof and the gutter dome was installed. My neighbor said one guy did it all and clean the gutters out before installation, installed gutter dome, cleaned up around home and left. I definitly will recommend
to anyone looking for gutter protection. "
Rated Review by Frederick K.
's crew were hard at work when I got home from work and stayed until almost dark (on a Friday) wrapping up and cleaning up the job site. The new gutters look great and they did fascia board repairs as necessary.
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"We liked dealing directly with the owner (
) for the estimate and installation. He took the time to explain the estimating process as well as how the installation would go. Pricing was competitive, and closest to the lowest. What sold us was the RhinoGuard (which has performed well), his professionalism during the estimate, ...more and the fact that he would be on-site to start the crew. Met the crew, and they were courteous and efficient. Work went quickly over 2 days. The gutters appear to be well attached to the house, and they followed my directions regarding where I want the downspouts routed. Two really minor hiccups; the crew used the same spot in the front lawn two days in a row as a staging/work area, which took a week or two recover, and while they did a great job picking up all the big pieces, one more 2-minute walk-around would have netted another dozen or so sharp wedges of aluminum. Would definitely recommend and use again. "
"We received a few bids on gutters for the house and shed and
had the best pricing so we selected them to do the work. We met with
to discuss our desires and received the estimate, which indicated white gutters as desired.
came out a few weeks later, we realized, about ...more halfway through the work, that he was putting brown gutters on the house (brown was the color of the house at that time). Together, we all stopped and looked at the estimate to verify that it said white and it did. He indicated that this wasn't the first time this happened and that he would throw in the shed for free if we kept the brown. We decided that, even though we were empathetic towards
's situation, we'd prefer to have the color that we originally agreed to.
A couple of days later, we received an e-mail from his wife
saying that the "mix-up" was considered an on-site change-order on our part, and that "changes to the color choice must be requested through the office in advance of the installation." She also indicated that they wouldn't be able to come back out to finish the job for at least another two weeks. Please bear in mind: this was in April, we were already having drainage issues, and, at this point,
had already taken the gutters off of our house.
When we tried calling and e-mailing
back, it took four days to receive a response from them. And when we finally did,
blamed us for mis-communicating the color. She suggested that we orally told them "royal brown" (though neither one of us had ever heard of the color "royal brown" hitherto) and that her software automatically defaulted the estimate to white and we should know better. As for the waiting period, she explained that they were busy with other customers for the next couple weeks, and that they had to prove they were punctual and reliable to them. But weren't we customers and didn't we schedule our work to be completed before any of them?
After trying to discuss the situation over the phone and e-mail, and explaining that every document and e-mail we have indicated white gutters, we were forced to contact the BBB to get the situation resolved. From this,
finally agreed to bring white gutters as soon as they could make a few hours of availability and absolve the $50 charge.
Despite all of the disagreements,
and his son did a great and professional job putting the gutters up and despite everything, I don't think you should shy away from working with them. They have great prices and products and I'm hoping this review can help you avoid the situation that happened to us.
We understand that they are human and mistakes can happen, but that wasn't what bothered us. It was the unprofessional correspondence and poor customer service. On the bright side, these are
to improve. For example,
might be able to indicate via an answering machine or e-mail if she will be out of the office for an extended period. And
should confirm that their estimate matches their understanding of the customer's needs before sending it (so that the customer can clarify if it doesn't). "
was a little late for our scheduled estimate and forgot some of his marketing materials at home which is why I gave a B for professionalism and punctuality, but it was the week of the 4th of
and we didn't have anywhere we needed to be so it really wasn't a big ...more deal. Had we been waiting to leave for vacation, my Wife would not have been very happy. Plus, he knew his product and competitors well enough that I am not sure the materials would have made much of a difference anyways. We felt that
gave us a very fair price in his estimate and they stuck to it. I never felt I was being upsold at any point at all.
insisted out downspouts were fine and did not need replacing and even I thought there were a few areas where the fascia board might need to be replaced (which would have been an additional cost), the installers insisted it was in good shape. We haven't had the product installed long enough to see how it performs under heavy rains, but I am sleeping easier knowing that my gutters shouldn't be overflowing and leaving pools of water around the perimeter of my house anymore. We have kind of an awkward colored roof so we went with the all white product, but I would recommend having the shells matched to your roof color if you have a more standard roof color, I think the product looks the best this way. "
was easy to get in touch with, showed up when he said he would, quoted a fair price, and finished the work the day after he came out for an estimate. He even cleaned our elderly neighbor's gutters for free. We flooded during the storm in April and have dealt with many contractors since then. ...more He is the only one that I can speak highly of and recommend to others. "
about two years ago to clean our residential rain gutters . They did a great job. Very professional. The owner (
) even took it upon himself to replace a peice of my roofline siding that had blown off during a wind storm. No extra charge. I appreciated the excellent service so much that I decided ...more to call
when I had the resources to pay for new gutters and downspouts. I'm glad I called
listened to my conerns and developed an estimate for complete gutter replacement. I felt the estimate was fair and hired them to complete the job. About 3 days after speaking with
a technician arrived to remove and replace our worn out gutters with new ones. He was professional and courteous. The technician custom fabricated our gutters in the driveway of our home. He did an excellent job with fabrication and installation. Very detail oriented. Our new gutters look and work great. We are very happy we hired
will recommend them to our friends and neighbors. "
did a great job replacing the gutters on our home. The estimator (A.B.) wrote everything out, made sure we understood all that was written on the estimate. The estimator told us we would receive a phone call the day before installation, which we did not receive. However, this was not an issue for us. On the day of installation, ...more the team, (J &J), that completed the work was friendly, efficient, answered any questions I had and did a very good job of cleaning up our property when all was done. I have had several neighbors comment on what a great job
did! We are very impressed with the workmanship, competitive prices and cordialness of
and its' employees. I would call them first if we needed any future work to be done. "