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Car Rental Companies to Avoid

6

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3

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F
"I have collision coverage through Visa/MetLife and I explained that to them, but they told me that that coverage was not complete or had been changed and I would" still need their collision coverage. I yielded and got the additional coverage, but when i called Visa, they informed me that the coverage had not changed and was sufficient for the rental car. Enterprise kept pressing the issue that it was not covered, when it was. Visa assured me that I was right in my argument to Enterprise, but Enterprise wouldn't yield on it. It just sticks in my craw that I paid for something that I didn't need and didn't want, but they wouldn't make any correction. It's a terrible way to do business. They're essentially cheating people out of money.

-John M.

F
"I was to be picked up at Home Depot at 3 PM. Called at 2:45 to remind them. Had to call again at 3:15 and I was finally picked up at 3:40 PM. Home Depot was 10 minutes" from Enterprise office. Drove away in "non-smoking" rental car and smoke smell was so bad I had to go back the next day to exchange it. Second car had sickening air freshener smell and driver's seat sat down so low it felt broken. I drove it anyway. Got charged $70 extra to drop off at airport 30 minutes from Enterprise office. Early flight so no one to check me in. Had to use key drop. Enterprise is claiming the car had damage and was "almost undriveable" even though I drove it at 80 mph (legal on Texas tollway) for 45 minutes to get to the airport.

-David L.

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Local Articles in Kansas City

Car Rental

Whether you're traveling out of town on a business trip, taking an extended vacation or just need a different form of transportation for the weekend, renting a car is a convenient and affordable option. But there's money to be saved and inconvenience to be avoided. Before you rent a car again, read up on these consumer-focused car rental tips.

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Taking a family vacation isn't cheap. Use the following information below to decide which transportation mode suits your budget and schedule.

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Car-sharing programs can reduce greenhouse gas emissions by taking more cars off the road and reducing traffic congestion.

Angie's Answers

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Hi Joy,
 
This is Sarah B. in Member Care. I'm happy to help!
 
Although we don't track going rates for various services because this varies widely depending on market factors and location, members are encouraged to include how much a service costs in their reviews.
 
When you're looking at a particular company's reviews, you can get an idea of the average costs. You can also compare this to rates charged by other providers in this category on the List. 
 
I was able to find several rated providers to help with your project. For your current need though, our Snapfix specialists would also be able to do all of the dialing for you, match you up with a top rated company and arrange to have them call you to figure out the logistics. If this sounds like something you would be interested in, please fill out the form in the link below and our Snapfix Team will take it from there!
 
http://www.angieslist.com/fix/
 
If you would like to reach out to these providers yourself, please let me know. I’d be happy to send these to you.  No matter which option you choose, I hope you’ll take the time to fill out a review when the work is done.
 
Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help, Joy!
?
Hi,
 
This is Kyle K in Member Care. Thanks for your interest in Angie's List!
 
We'll be happy to help find top rated rental providers, but it doesn't look like you have a subscription to the List yet. You can join by visiting www.angieslist.com or by giving us a call at 1.866.783.2980. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays. If you join online, you can save 20% on an annual plan by using the promo code ANSWERS.
 
Thanks for your question and we look forward to assisting you!
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Car Rental reviews in Kansas City

F

Rating
After a long shuttle bus ride to the rental car facility, we walked over the the Budget counter to see one guy working and a line of about 20 people. No other company had a line at their desk. The manager refused to help and only poked is head out to hang up some signs and argue with some other people. It took over an hour to get my car from a guy that seemed to hate his job. When we returned this rental a few days later we encountered the same lazy attitude from the parking lot employees...Never again with Budget!
- Michael F.
C

Rating
I scheduled the car to be picked up at the Altamonte Springs
Kansas City Car Rental Companies Provider Name Locked
just outside
Kansas City Car Rental Companies Provider Name Locked
.
My ride from the airport drove me there and there was no more
Kansas City Car Rental Companies Provider Name Locked
office in the hotel - no contact with me, the 1-800 number contact didn't even know there was no more
Kansas City Car Rental Companies Provider Name Locked
office there. So we googled the next closest
Kansas City Car Rental Companies Provider Name Locked
(several miles away) and took a
Kansas City Car Rental Companies Provider Name Locked
they might be there still and know something. The gentleman behind the counter told me he had tried to call me the day of my flight using my home number - there was no message. He also have 2 other cell numbers to call, but didn't try. I ask him about some kind of compensation and he said he'd give me an upgrade - well, after sitting in the car about 15 minutes, I could tell it was a 'smoker' car; it ran rough and jerked when given gas. I did buy a can of spray febreeze and kept using it in the car - I left it for the next unfortunate soul at the airport.
So, I chalked it up to 'live and learn' and hope AAA can use another company else; I get my own car from someone.
- mary S.
F

Rating
I booked a
Kansas City Car Rental Companies Provider Name Locked
full size car from priceline, full price paid $268 for a week. I was given a camry. And I did not ask for an upgrade.
When I returned the car, I was charged another $172. I saw that but was in a rush, so when i reached home, i inquired with priceline. I was told it was because I upgraded my vehicle.
Well I specifically refused upgrade. and I DID NOT KNOW that Camry is not their full size car and why did they still give me that??
When i call them, they say well I signed for an upgrade and they cannot do anything!!
That's misleading and cheating.
Never again
Kansas City Car Rental Companies Provider Name Locked


- Awais S.
A

Rating
This was one of the best car rental experiences I have had. The rental process was quick, all details were explained adequately. We were able to choose one of several models of small SUVs (the vehicle class we chose) to fit our needs (we needed decent
Kansas City Car Rental Companies Provider Name Locked
space but not a large back seat). Checking the vehicle back in at the end of our stay was also very quick. Would highly recommend Thrifty!
- Susan K.
A

Rating
Diamond employees do a great job of returning phone calls promptly and providing me with the information I need to keep all of our vehicles in good condition. Though a dealer had suggested that I needed more routine maintenance, Diamond confirmed that, in fact, all I needed to do was a tire rotation. The recommendation as to where I should have that done also saved me $50 or so.
- Adrienne D.
F

Rating
Wow, Unbelievably RUDE to their customers. I was quoted price on the phone and when I called back to book the rental the price had changed. When I asked why the price changed the guy on the phone instantly became rude, condescending, and augmentative. Instead of answering my question, he simply said "This isn't going to work" and hung up on me.
I was just trying to be nice and give them business...

- Donald Z.
D

Rating
The driver allowed people from the street into our party bus where all of our personal items and wallets were located when non one was on the bus and without our permission or knowledge. When I called them to ask for a supervisor, the person took my phone number and I have yet to receive a call back.
- Mary Jo H.
A

Rating
Wanted to rent a car while mine was in the shop, went for weekly rental as my car would take several days to be finished. Rented one of the cheapest cars as far as price, and received a Nissan Versa Note, which has auto, air, and a lot of options. The car was very clean, well maintained, and very fun to drive. I actually would have considered buying this car from Enterprise if for some reason mine was not able to be fixed.
I have used Enterprise in
Kansas City Car Rental Companies Provider Name Locked
Missouri, and
Kansas City Car Rental Companies Provider Name Locked
and
Kansas City Car Rental Companies Provider Name Locked
Cajon. I was impressed each time with the quality of the cars, and the professionalism. I also have appreciated the lack of hard-sell when it comes to the expensive rental-car insurance, which I normally do not spring for.
- Dennis F.

Car Rental Companies in Kansas City, KS

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Adams Toyota-Scion

501 NE Colbern RD.

Autobody On The Run

4110 NW Riverside St

BUDGET RENT A CAR

5500 STATE AVE
Kansas City

Enterprise Rent-A-Car

7611 State Ave
Kansas City

Enterprise Rent-A-Car

6876 Center St

Enterprise Rent-A-Car - Stanley

14873 Metcalf Ave
Overland Park

FOXYCOXYLLC

P.O. Box 542

Hertz Rent A Car

7271 W 105th
Overland Park

Legends Toyota

10100 Parallel Pkwy
Kansas City

Shop Local Car Rental Services in Kansas City, KS

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