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After deciding on the specific model, we called and asked them to do the installation after coming back from vacation. They agreed accommodating our schedule. They showed up on time (with a crew of 3) and completed the installation within an hour as promised. One of the guys explained to me how to maintain it and how to adjust its slope (our awning model had this capability).
Overall a great experience with no issues, no delays and no misunderstandings. I definitely recommend the company to anyone who wants to install awnings in their house.
Installation: Three weeks later the parts arrived and were delivered. I was surprised at how sturdy they were. The installers finished the job in one day.
Operation: It worked pretty good but the remote was inconsistent. I called and they came out quickly to replace the entire receiver kit. It has worked great for the past year. I am selling my home and this feature was a plus in the resale value department. I am still impressed on how solid this thing is. I am happy with the service, the product and the functionality. It really helps the backyard. I would consider another system in my new house.
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