Shirley Elder Care Articles

Sample Reviews

B

Rating
It is a beautiful facility which is well-maintained. The majority of staff members are personable and take pride in the care they provide. The people in the activities department interact with residents in a positive way, and I always admire their enthusiasm and dedication. Unfortunately, there tends to be a rather high turnover among staff members who provide the personal care many residents require in dressing, grooming, bathing, toileting, etc. I realize the people performing these tasks tend to be poorly paid in most facilities--so raise their pay and attract the highest quality people you can find! Provide more direct supervision of these employees to ensure that they perform their duties in an exemplary manner. Meals seem to be nourishing, provide a variety of options, and look appealing most of the time. Communication between family members and staff physicians and nurses has declined in recent years. Sometimes I feel this facility rests on its laurels instead of striving to improve upon the services it provides. They provide nice touches such as freshly baked cookies, popcorn, and coffee which are available to visitors.. That presents an inviting, personal feel to the facility, but I wish they would invest that money in staff upgrades and resident care. I must say that whenever I have complained about something, staff members respond to me in a prompt manner and we are able to get things resolved. Overall, I am glad we made the decision to place our family member at
Shirley Nursing Home Facilities Provider Name Locked
, and I believe it is one of the better residential care facilities in the St.
Shirley Nursing Home Facilities Provider Name Locked
area.
- WILLIAM B.
B

Rating
Resident was @ CNR for 30 days total: 3/20 through 4/20/2012. She underwent physical therapy twice daily as scheduled during the 8 weeks, and she steadily gained weight, around 10 pounds. Remember, it is up to the resident and/or authorized representative(s) to check all doctors orders and that proper medications are being administered each and every time as directed by the physician. Resident states her rehab experiences were very helpful. The entire staff: nursing, environmental, PT, administration, social workers, and physicians were professional and presented a very caring attitude to all the residents during her stay, allowing resident to complete her visitation in record time. NOTE: It would have assisted the resident's weight gain if some of the meals presented to resident, who was on a soft mechanical diet were, indeed, easily chewed and swallowed. The kitchen staff does an admirable job feeding ~100 residents daily. As usual, it is up to the resident's family to double check the resident's nutritional intake daily. There were two (2) family/staff meetings - one immediately after admission, and one one day prior to disposition, at which time the resident's health/care plan(s) were studied and implemented, with the resident present at both meetings. NOTE: There was an unannounced meeting of the resident's quartersmate and her family in the shared quarters, on Easter afternoon. As we all know, family member meetings should be held in the Conference Room if a resident is sharing a room. This resident did not buzz the nurses' station to complain on Easter afternoon. Facilities are bright, well-lit, airy, free of any detrimental odor. Environmental staff are always available and do their best in maintaining sanitation. New outdoor area for patients to sit and relax was constructed, as well as new hall flooring. There was a Home Visit by the PT staff, at which time we all signed off on the PT Discharge Checklist for Residents Returning Home. Resident was discharged home the next day after the Home Visit, and after the nursing staff completed the Observation Matrix Report, which also lists the medications/treatment orders, a discharge checklist, and ASC Home Discharge Instructions. HOWEVER. The Admissions (A&D) staff should coordinate each and every discharge with the resident and/or receiving party to discuss all payment issues prior to discharge. There is no checklist at discharge for the nursing staff to coordinate with the A&D office as far as payment for the residents' charges while at CNR: self-pay, insurance, Medicare, Medicaid, dual coverage, other. One month after discharge, the resident received a form letter from the CNR Business Office indicating an amount due -- without a letter of explanation (
Shirley Nursing Home Facilities Provider Name Locked
). Said amount was the coinsurance amount due CNR, since Medicare pays only for the first 21 days in a SNF. It is certainly not a good business practice to request money from a former resident, certainly before 60 days after discharge and before billing insurance, without a accompanying
Shirley Nursing Home Facilities Provider Name Locked
for the ex-resident. The A&D staff had not coordinated payment with the resident prior to discharge to home care. Also, it would behoove the resident and/or their authorized representative to check the billings from CNR to Medicare (on the
Shirley Nursing Home Facilities Provider Name Locked
web site, if possible) to clarify all charges and that no incorrect billings to
Shirley Nursing Home Facilities Provider Name Locked
or the insurance company occur. We are still disputing occupational therapy and speech therapy items charged to
Shirley Nursing Home Facilities Provider Name Locked
from CNR at this time, and
Shirley Nursing Home Facilities Provider Name Locked
has been notified. In conclusion, we recommend placement your loved one(s) at this facility if and when their need arises for rehabilitative services.
- STEVEN J F.
B

Rating
Resident was @ CNR for 30 days total: 3/20 through 3/20/2012. She underwent physical therapy twice daily as scheduled during the 8 weeks, and she steadily gained weight, around 10 pounds. Remember, it is up to the resident and/or authorized representative(s) to check all doctors orders and that proper medications are being administered each and every time as directed by the physician. Resident states her rehab experiences were very helpful. The entire staff: nursing, environmental, PT, administration, social workers, and physicians were professional and presented a very caring attitude to all the residents during her stay, allowing resident to complete her visitation in record time. NOTE: It would have assisted the resident's weight gain if some of the meals presented to resident, who was on a soft mechanical diet were, indeed, easily chewed and swallowed. The kitchen staff does an admirable job feeding ~100 residents daily. As usual, it is up to the resident's family to double check the resident's nutritional intake daily. There were two (20 family/staff meetings - one immediately after admission, and one one day prior to disposition, at which time the resident's health/care plan(s) were studied and implemented, with the resident present at both meetings. NOTE: There was an unannounced meeting of the resident's quartersmate and her family in the shared quarters, on Easter afternoon. As we all know, family member meetings should be held in the Conference Room if a resident is sharing a room. This resident did not buzz the nurses' station to complain on Easter afternoon. Facilities are bright, well-lit, airy, free of any detrimental odor. Environmental staff are always available and do their best in maintaining sanitation. New outdoor area for patients to sit and relax was constructed, as well as new hall flooring. There was a Home Visit by the PT staff, at which time we all signed off on the PT Discharge Checklist for Residents Returning Home. Resident was discharged home the next day after the Home Visit, and after the nursing staff completed the Observation Matrix Report, which also lists the medications/treatment orders, a discharge checklist, and ASC Home Discharge Instructions. HOWEVER. The Admissions (A&D) staff should coordinate each and every discharge with the resident and/or receiving party to discuss all payment issues prior to discharge. There is no checklist at discharge for the nursing staff to coordinate with the A&D office as far as payment for the residents' charges while at CNR: self-pay, insurance, Medicare, Medicaid, dual coverage, other. One month after discharge, the resident received a form letter from the CNR Business Office indicating an amount due -- without a letter of explanation (
Shirley Nursing Home Facilities Provider Name Locked
). Said amount was the coinsurance amount due CNR, since Medicare pays only for the first 21 days in a SNF. It is certainly not a good business practice to request money from a former resident, certainly before 60 days after discharge and before billing insurance, without a accompanying
Shirley Nursing Home Facilities Provider Name Locked
for the ex-resident. The A&D staff had not coordinated payment with the resident prior to discharge to home care. Also, it would behoove the resident and/or their authorized representative to check the billings from CNR to Medicare (on the
Shirley Nursing Home Facilities Provider Name Locked
web site, if possible) to clarify all charges and that no incorrect billings to
Shirley Nursing Home Facilities Provider Name Locked
or the insurance company occur. We are still disputing occupational therapy and speech therapy items charged to
Shirley Nursing Home Facilities Provider Name Locked
from CNR at this time, and
Shirley Nursing Home Facilities Provider Name Locked
has been notified. In conclusion, we recommend placement your loved one(s) at this facility if and when their need arises for rehabilitative services.
NOTE TO A.L. STAFF (
Shirley Nursing Home Facilities Provider Name Locked
,SPECIFICALLY, WITH WHOM I SPOKE THIS AFTERNOON) I PLACED THIS REVIEW WITH THE PARENT COMPANY OF CNR, SO THAT YOUR STAFF MAY MAKE THE ELECTRONIC TRANSFER OF THIS REVIEW TO COMMUNITY REHABILITATION & NURSING. THANKS!
- STEVEN J F.
F

Rating
The facility was dirty. The vent out of the heating unit was half on/half off. If my sister-in-law did not like what was being served for dinner, they would bring her an alternative, and that was sometimes two pieces of bread with a slice of cheese. It was not very good at all. They have rooms available, and they always have beds available there. It was not a pleasant place to be. They were very understaffed, so it is hard to give them a rating when they
Shirley Nursing Home Facilities Provider Name Locked
’t have the personnel to accomplish the tasks. The nursing staff was reasonably responsive for their staffing levels. They were as friendly as they could be in their situation. I was never in the office, and I was not the primary person with whom they communicated. They could not release the medical information to me since it was my sister-in-law, so they would release the information to her daughter when she was available. She was home for a few hours the day she was released from the nursing home after being there for over 20 days. She got very dizzy and wound up back in the hospital. She had a urinary tract infection, so she came home from the nursing home sick. I would never go there.
- Carol U.
C

Rating
My mothers loves her apartment at
Shirley Nursing Home Facilities Provider Name Locked
. The location is reasonably clean and attractive, but can use some updating. The staff is nice. The food is average, my mother occasionally complains about it. There are a number of levels of care at
Shirley Nursing Home Facilities Provider Name Locked
that each resident pays. You are charged for any extra levels of care, however, they do not staff according to levels of care but rather the number of residents. My mother is still a resident at
Shirley Nursing Home Facilities Provider Name Locked
, but I will move her if the staffing does not increase.
- GREG AND MARIUM J.
A

Rating
I think it is a very good nursing home. The patients are well taken care of there. They are not soiled. Everyone is very attentive to the patients. It does not smell like peat, which is a big issue with nursing homes. A member of my church has had two of her aunts there. They do a lot of extra events. They have an annual beauty contest for the men and the women respectively. It really keeps the residents stimulated; they can do their own little businesses. The residents can make jewelry, toys; etc. They really keep them active, which is really important for a nursing home. They also allow them to have ministers come in once a week for services, which is nice.
- Jeaniene O.
A

Rating
Shirley Nursing Home Facilities Provider Name Locked
is wonderful. This was not the first time we have used her, she had been with another hospice and help another family member in the past, but is now with Lighthouse. We sought her out for my father and both she and all of Lighthouse gave an excellent service.

They first came to him at his at his nursing home and started working very quickly.
- Loretta J.
N

Rating
My mother was cared for much more than in home care. Owners kept me aprised of everything, no matter how small. I could not have cared for her the way they did. Anticipated things before it became a problem.
- Darlene S.
F

Rating
I contacted this company several times including, phone calls and through their website. In all cases I received no response.
- Mary E.
A

Rating
The facility is kept clean and fresh, and so are the patients.
His treatment has included physical, occupational, and speech thereapy, provided daily on Monday-Friday. In our experience thus far, the therapists are highly motivated and show personal interest in their patients.
We have visited at different times on different days, and have been impressed with the staff and the facility. They are cooperative and seem to enjoy their work. The patients are treated with dignity and respect.
The food seems to be nutritional and appealing.
- Anna M.
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All Nursing Home Facilities in Shirley, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Family for Mom

16574 Anderson Way
Noblesville, IN

A Place For Mom

1300 Dexter Ave N
Seattle, WA

Allisonville Meadows

10312 Allisonville Rd
Fishers, IN

Altenheim Senior Living

3525 E Hanna Ave
Indianapolis, IN

Avon Health & Rehabilitation Center

4171 Forest Point Cir
Avon, IN

Bethany Village

3518 Shelby St
Indianapolis, IN

Comfort Keepers

1001 Washington St
Columbus, IN

Community Nursing and Rehabilitation

5600 E 16th St
Indianapolis, IN

Danville Regional Rehabilitation Center

255 Meadow Dr
Danville, IN

Eagle Creek Health And Rehabilitation Center

4102 Shore Dr
Indianapolis, IN

Eagle Valley Meadows

3017 Valley Farms Rd
Indianapolis, IN

Excel Home Health Care LLC

1102 S Lebanon St
Lebanon, IN

Forest Creek Village

525 E Thompson Rd
Indianapolis, IN

Greenhurst Nursing Center

226 Skyler Dr
Charleston, AR

Greenwood Meadows

1200 N State Rd 135
Greenwood, IN

Greenwood Village South

295 Village Ln
Greenwood, IN

Hamilton Trace

11851 Cumberland Rd
Fishers, IN

Harbor Manor Nursing Home

1667 Sheridan Rd
Noblesville, IN

Harcourt Terrace Nursing and Rehabilitation

8181 Harcourt Rd
Indianapolis, IN

Harrison Terrace

1924 Wellesley Blvd
Indianapolis, IN

HealthSP

Indianapolis, IN

ManorCare Assisted Living at Summertrace

12999 N Pennsylvania St
Carmel, IN

Marquette

8140 Township Line Rd
Indianapolis, IN

Meadow Lakes

200 Meadow Lakes Dr
Mooresville, IN

Miller's Health Systems

8400 Clearvista Place
Indianapolis, IN

Prudential

1893 Berry Road
Greenwood, IN

Riverwalk Village

295 Westfield Rd
Noblesville, IN

Smooth Transitions INDY-NORTH LLC

2060 E 54th St
Indianapolis, IN

SPRINGHURST HEALTH CAMPUS

628 N MERIDIAN RD
Greenfield, IN

Sunrise Senior Living Inc

12130 Old Meridian St
Carmel, IN

The Forum at the Crossing

8505 Woodfield Crossing Blvd
Indianapolis, IN

University Heights Health & Living Community

1380 E County Line Rd S
Indianapolis, IN

Waldron Health & Rehab Center

505 N Main St
Waldron, IN

Washington Healthcare Center

8201 West Washington St
Indianapolis, IN

Westside Garden Plaza

8616 W Tenth St
Indianapolis, IN

Westside Village Health Care

8161 W 10th St
Indianapolis, IN

Zionsville Meadows

675 S. Ford Rd
Zionsville, IN

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