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New Albany Interior Painting Articles
Interior Painting reviews in New Albany
To begin, we are quite pleased with the work itself. The staff was friendly and worked very hard. They caulked, sanded and filled in holes, which is more than we would have done had we painted ourselves.
Our primary problems were related to scheduling and communication. The owner exhibited poor communication skills, both with the staff and us. We were told that painting could begin the last week of October or first week of November. We rearranged our moving date so as to move in after the painting was done. However, the painting didn’t start until after the first week of November and continued on through December. This included a week that the owner took off during Thanksgiving, which we only found out about from one of his workers. For the majority of the project, only one painter was at our house working. Sometimes this was due to illness, which is understandable, but there were also occasions where other jobs took precedence over ours.
Additionally, we would occasionally make requests to the owner for certain tasks (i.e., cleanup/finishing touches) to be performed in one part of the house before work would begin in another. As we had moved in during the painting process, we were anxious to be able to get our furniture out of the center of all the rooms and be able to enjoy at least a small portion of our new house. The owner was absent for most of our project, so these communications would occur via telephone or email after everyone had gone home for the day. On the days following these requests, it became clear that what we were told would happen and what the staff was instructed to do were not the same.
All in all, we felt disrespected as customers and were unhappy with how things were handled during the project. The work the company performed was excellent, but the hurdles we experienced during the project could probably have been handled better.”
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New Albany, IN
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