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Lebanon Home Building Articles
Home Building reviews in Lebanon
I purchased a home with a renovation loan and hired
I now have a ceiling fan in my living room that has no power to it, and in the middle of summer my new AC unit is blowing hot air. These guys hire the bottom of the
Bottom line is
STAY AWAY FROM Mr.
1. Always get a detailed proposal with materials listed by brand/grade, measurements, specs, project to be finished BY DATE (not “in 4 weeks”). Set a penalty when work gone pass the deadline not due to acts of God. Stipulate you have the right to hire a 3rd party to finish his work at his cost when pass the deadline. Demand a credit or refund if you want to provide items/materials. Demand Mr.
2. Make sure the contract spells out if contractor makes a mistake/misarrangement he should pay for the cost of repair & within X days. All work must be inspected & ok by you before moving on to next.
3. Clearly spell out when to pay installments, i.e. 50% completion=complete framing & drywall, 85% completion=all tiles in…etc.
4. Take pictures of every stage. Pictures can be very helpful for disputes. Insist to communicate via email on important issues.
5. Obtain a list of his suppliers & subcontractor & get
It is a very stressful & frustrating experience doing business with Quest & its owner
asked him to put details, materials, measurements, & write down what I had told him in the contract he just said “no problem! I’ll make it beautiful!
Because fixtures, vanity, tiles... are not included in the price I bought all myself. But Mr.
Unfortunately, things went wrong the entire project. 4 wk project went to 8 & still not complete. Mr.
I found Mr.
My project is an addition from scratch. Mr.
Here is just a short list of my problems:
1. Not familiar with building codes & structures. Had to revise architectural drawing because his roof framing was wrong. Delays.
3. Going back on his words. Said he’ll do the work according to my specs but later said it costs him too much & took it upon his own to op for a cheaper alternative without consulting me. Wanting to charge me more on the shower glass last minute. I ended up finding my own glass installer for a better quality glass at a cheaper price.
4. Unreliable. Never finished a job on time.
5. Sent him links of the products prior to purchasing asking him to verify the items will work. He replied yes. When vanity, shower trim kit, valves arrived, I asked him again to check to make sure it’s the right products; Mr.
6. Poor workmanship, had to point out crooked tiles & made them correct it. Failed inspections 4x on the same work.
Failed inspection 6x so far (he said he didn’t fail, just not passed. ??!!). Also, how could a builder not know what a
rough-in valve is? He told me to buy the valve but doesn’t know what it’s called, described it as “the metal thing with things coming out in the back that hooks up to…” Then
7. Incompetent workers caused delays. Took them 2 days to install a vanity sink. The plumbing was set at the wrong height too. REAL slow work. More delays.
& plaster pouring down my bathroom drain. Paint stains on my sink & shower. Drains clogged, need a professional plumber to clear it. Trashed my house, yard.
12. Gave me a quote for an electrical job for $700. I found a Yelp electrician to finished the work for $160.
14. Doesn't know the inspection requirements. Doesn't know the county codes for the simplest things like recess lights need to be IC rated.
19. Lack of planning caused inability to acquire quality material. Mr.
23. Flooring cheated on materials, poor workmanship, laminate wood floor was unleveled on day 1. Refused to correct it & just kept installation. Did not use correct underlayment, no plastic moisture
My opinion based on my experience is that this business is dishonest with substandard performance. I feel this business is not female friendly because the way Mr. ”
They worked with
I was thrilled with their level of professionalism, communication and high quality of work.
They are fast of making contact, respond, plan and deliver.
They managed the trades closely and checked on appropriate completion through intensive site visits.
My money was all worth it. Everything went smooth, fast and it looks beautiful.
I would strongly recommend
YOU WILL GO OVER BUDGET. The proposed budget will include the cheapest materials available. The problem is, with a high-end home you don't use the lowest quality garage doors, fixtures or materials. You aren't told the bid is for low-grade materials, you'll find this out after you're months into the build and when you begin purchasing things from the suppliers. Be prepared to go over budget.
THERE IS ZERO PROJECT MANAGEMENT. COMMUNICATION ON YOUR PROJECT WILL BE MINIMAL. THERE IS NO GUIDANCE, SO BE PREPARED TO SELF-MANAGE, RESEARCH, DESIGN AND AT TIMES HIRE YOUR OWN CONTRACTORS. The result of a lack of project management is that many things are done incorrectly due to the lack of oversight - which costs money to fix. We had to become our own project managers. We repeatedly asked for updates on what was coming up with our home and we were ignored. Finally, we tried setting up a task management program for us and the builder to use, and that didn't work either because he didn't use it regularly. On a positive note - if you ask this builder a direct question about building or materials, he explains it quite well. The problem is you don't know what you should be asking if this is your first build and he doesn't offer information which would be useful so he won't be accountable. Also a word of warning, he wants you to work with his suppliers and will not notify you of another supplier even if he knows you're looking for something specific, so be prepared to take that research on yourself.
YOUR HOME WILL NOT BE COMPLETED BY THE COMPLETION DATE GIVEN. The completion date is a joke, and there is no urgency or attempt to finish by that date and no respect for the situation it puts the homeowners in by extending the build. Our home was finished 6 months late. We were evicted from our rental (on Easter) because out Landlord refused to extend another month after 6 months of extensions (we can't actually blame her). During these extensions, we continually told
BRAND NEW PURCHASES (COUNTERTOPS, CABINETS, ETC.) WILL NOT BE ADEQUATELY PROTECTED. Expect nicks and damage, and the cost of that is rolled into your build. We purchased a unique and expensive marble for our countertops, and there was a foam covering when they were installed. When the painters started they took it off, and after we saw how our custom kitchen cabinets weren't protected and as a result dinged up, we emailed repeatedly to have the counters covered. We were ignored and got to the point of buying our own protective covering when we reminded the builder of the price it would cost him to replace them - magically they appeared the next day. We still don't understand why they wouldn't just protect things in the first place rather than try to fix them after they're damaged.
YOU WILL BE BLAMED FOR THINGS THAT ARE NOT YOUR FAULT BECAUSE IN THE BUILDING INDUSTRY EVERYTHING IS ABOUT BLAMING SOMEONE ELSE SO NOBODY HAS TO FIX IT. Rooms were painted the wrong color and we were told we wanted them that color, or we didn't provide the colors fast enough. (We provided a binder of our paint colors and a full print-out of every color, and spent a lot of time purchasing sample colors - so blaming this on us was ridiculous.) Expect this in many areas of the build, this is just one example. Also, there's never a schedule for these things, just an email a few days beforehand saying they need them. There is a basic building schedule but that's pretty much our the window after the first few months.
BE PREPARED FOR LONG GAPS OF TIME WHEN YOUR HOUSE SITS IDLE WITH NO WORK AND NO COMMUNICATION. Our house sat without progress an entire summer -without a roof and during a period of intense rain. We have squeaks all throughout our house in the hardwood floors and carpeted areas as a result (the carpeted areas have since been fixed by our carpet supplier who went above and beyond). The builder claims pools of water in the plywood/subfloor isn't what caused all of the squeaks, but he's building the home across from us and put the roof on immediately with them. We moved from a 100 year old home and my husband was adamant about not having squeaky floors - but we do.
EXPECT RUDE CONTRACTORS; THE BUILDER STANDS WITH CONTRACTORS NOT THE HOMEOWNER. There are a group of contractors that work for this builder and they follow him from home to home. As a result, the contractors don't make the connection that you are the homeowner paying for this project, they feel they answer to the builder. The tile contractor
DO NOT PAY HIM IN FULL UNTIL YOUR PROJECT IS FINISHED COMPLETELY. We were in the process of moving in when the builder began asking for final payment. He was very urgent about it, and although there were things that needed fixed or finished, we paid him in good faith that these things would be completed. After we paid him in full he became a different person. Suddenly everything that was to be covered under the build was additional and we were sent harsh emails stating "this isn't stuff they just do". He ignored our calls, texts and emails. He told us if we wanted certain things fixed it would cost us more money. We were left with items in every area (electrical, plumbing, drywall, paint) unfinished and instead of finishing our home he sent us an email saying he feels it will never end and stopped completely. We were left with water pressure issues, areas without insulation, no doorbell, front door unfinished, no interior hardware, shower bars not installed - very basic things that should have been finished. There were also bigger items like washers not working, AC not working, dented appliances left uninstalled in the garage. We were left to deal with all of this on our own and are still to this date hiring contractor to finish.
THERE ARE SOME EXCEPTIONAL CONTRACTOR AND THEY ARE WHAT CARRIED OUR HOME. We were fortunate to have a handful of great contractors and suppliers that cared about their work and the integrity of the job. The finish carpenter was amazing, he is the saving grace for this builder. The painters do a really nice job (although we later discovered they added $4,000 in fees at the end without our approval). Our home turned out beautiful, but it was an uphill battle to make that happen and we had to become our own project managers, which is a full time job we were already paying our builder to do.
OVERALL... For many people, this is the most money you will ever hand over to somebody else to spend on your behalf. Building a home can be stressful, but we hired a builder to manage our build and then we had to do his job. We know some people that had a positive experience working with this builder in the past. He does care about building a structurally sound home and that is probably his best quality. (Although unfortunately, due to the lack of project management, it doesn't always happen.) He also has a great eye for detail and design and cares about building an aesthetically pleasing home. However, we also know people right now going through the same thing we went through, which was overall an incredibly frustrating experience and that's why we wrote this review. If you're setting out to build a custom home with a strong vision of what you want it requires a lot of work, project management and a solid process to make it happen - this is not your builder!
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Ellicott City, MD
New Castle, IN
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