Lafayette Water Softener Installation And Repair Articles

Sample Reviews

C

Rating
Four years ago, Pristine installed a very expensive GE water softening system. About a month ago, the softener began to leak from the top as the seal had broken. We called our normal plumber, and they informed us that to use the warranty and get the unit replaced, we would have to get Pristine back to do the work. It took
Lafayette Water Softener Companies Provider Name Locked
, the owner, from Pristine a week to return our call. We decided that we wanted our plumber to just get the unit and put it in as we were not impressed with Pristine at this point; we overpaid for the first unit by more than double, they are NOT plumbers, plus the owner was definitely not interested in helping us. But our plumber said that because Pristine had registered the unit to themselves, not us, the owners, Pristine actually "owned" the unit and would be the only company allowed to do the warranty work. Most companies
Lafayette Water Softener Companies Provider Name Locked
the units to the home owner, but not Pristine. Or, we could skip Pristine and buy the exact same unit from our plumber for $2,000 installed. But our plumber said they would rather we not waste our money (they are very honest people) and thought we should give Pristine a
Lafayette Water Softener Companies Provider Name Locked
to fix the situation via the warranty.
So, after many phone calls to
Lafayette Water Softener Companies Provider Name Locked
, and a month later... we finally had a date and the unit, and they sent a guy named
Lafayette Water Softener Companies Provider Name Locked
. He was nice enough, but was in a big hurry. Apparently, they don't make any real money on warranty work versus a new sale, so they don't want to spend the time on it. This should not be how they behave with a current customer, but they only install R/O's and softeners, so they are not interested in return visits. According to our plumber, and in line with Pristine's install four years ago, a normal softener install and first flush takes about 1.5 hours minimum...he was only here for 30 minutes.
In installing the replacement softener, since it was a bit taller than the old one, he had to raise the copper pipes a little. The owner had informed us that we would have to pay for this (the $210 listed above). My husband had asked
Lafayette Water Softener Companies Provider Name Locked
why we had to pay when the work was warranted by GE, and
Lafayette Water Softener Companies Provider Name Locked
said that it was "customary." It's not, but that's a side issue.
Well, the guy,
Lafayette Water Softener Companies Provider Name Locked
, got done, pressed the regeneration button and let the unit run, but only for about 15 minutes. Then he took off, pronouncing our unit "completely installed and ready to go." When my husband asked him why he didn't flush the lines out like they did four years ago, the guy replied that "with this unit, it's not necessary." And off he went.
Well, later that evening, all of a sudden, all the water in our house turned a brownish yellow...??? We called Pristine's emergency number and told them and the guy on the line said that it was "no big deal" and that the installer "had forgotten to flush the lines." We knew he hadn't "forgotten" anything. We had used this water for cooking, and were understandably concerned with our safety. He said "Well, I wouldn't drink it myself" and told us to flush the lines ourselves, and to "have a great night." Right...We had to open every spigot in the house and let it run for 20 minutes. Total waste of a precious resource, and there's nothing like realizing you just made your dinner using tainted water.
I called our great plumbers that night, and they said the guy should have run the softener ALL THE WAY THROUGH a cycle and we would never have had this issue, and were not supposed to flush the lines ourselves. Apparently, the yellow was dust from the resin balls in the softener tank; not something you want to drink, ever. All
Lafayette Water Softener Companies Provider Name Locked
had done was put enough water in the softener tank to stir up the dust, but not flush it. Lovely.
Since we had no faith in the install or Pristine at this point, we decided to have our plumber out to inspect the install and test the water. Good thing we did because the bypass at the top of the unit, the bypass
Lafayette Water Softener Companies Provider Name Locked
installed, was leaking all over the top of the tank. Our plumber tightened it up and mopped up the leak. He tested the water which was of course, now clear due to our flushing it. It was at 3 grains hardness, which is good, so the system was working. He said the piped work was fine, but that the guy should have taken the time to run the cycle properly so no yellow water, and also, that we should not have had to pay for the pipe work as it is not our fault that GE's design is taller now. And by the way, our plumber charged us NOTHING to come out and do this work.
Oh, and before the installer even got to our house to put the unit in, Pristine had already registered the unit to themselves, AGAIN. So, to get any warranty work done, we again must use Pristine. The plumber called this "holding your unit hostage" so Pristine can control the unit for as long as the customer owns it. If you buy one from them, make sure to
Lafayette Water Softener Companies Provider Name Locked
it to yourself, or you'll be tied to them forever.
Bottom line from OUR experiences: Pristine overcharges for their units, are not plumbers, is not interested in customer service, is not interested in warranty work unless they make some $$ on it, and will not return your calls...unless you are a new customer, of course. We will be calling our plumber for service, even though we will have to pay for it. We'd rather do this and have peace of mind than
Lafayette Water Softener Companies Provider Name Locked
more problems with Pristine. It's wrong to have to do this, but we really feel we have no choice at this point. Unless some major upgrades happen at Pristine, this is where we're at for now. We don't need any more "tainted" service.
- Paula P.
A

Rating
I feel good about all of this purchase, sales, demonstrations, installation and function. I had been searching for a filtered water system before I found
Lafayette Water Softener Companies Provider Name Locked
and I am glad I waited before purchasing from a different Company. I really like it that this company is so close to us


- Jane W.
A

Rating
We had the
Lafayette Water Softener Companies Provider Name Locked
system installed 11-12 years ago, and we have been very pleased with water quality since. Have had no problems or requirements for service until 8/6/14 when I noticed a drip/leak from a valve. I did the Angie's
Lafayette Water Softener Companies Provider Name Locked
for the company, but got the listing for distributor in Pasadena. Did web
Lafayette Water Softener Companies Provider Name Locked
for
Lafayette Water Softener Companies Provider Name Locked
San
Lafayette Water Softener Companies Provider Name Locked
and found
Lafayette Water Softener Companies Provider Name Locked
Factory Outlet
San
Lafayette Water Softener Companies Provider Name Locked
County, Tel: 619-286-2371. Probably didn't need to go both places, but I noted that the manager of the outlet (Ms
Lafayette Water Softener Companies Provider Name Locked
) is the lady who originally sold us the unit, so contacted them and was put on the schedule for a day or two later. I called the office back to confirm that I had shut down the unit appropriately until service person arrived; and the person scheduling was very helpful--- she confirmed that I had turned the correct valves to route the water around the filtration system. The service person arrived on schedule after apparently running around the county, and he worked efficiently, explained what he was doing/going to do, and was obviously enthusiastic about his company and product. A good representative who did good work and didn't try to sell me anything that I didn't need. He gave me confidence that our system still has years on it before needing replacement. As far as the price goes, I thought the $120 for a service call was a might steep, plus the cost of the part/labor. But thinking about it, he and the company could have "jammed" me. Water quality versus one maintenance call and occasional self-help replacement of a little pre-filtration unit all makes for a good experience with
Lafayette Water Softener Companies Provider Name Locked
. I think that they really care.


- Thomas T.
A

Rating
Lafayette Water Softener Companies Provider Name Locked
called early in the morning to give us a window of time when he would be here. He showed up just a few minutes past that time frame and quickly diagnosed the reason the system was leaking. Since he had the part with him, he was able to make the repair immediately and then completed the annual service that we requested now to avoid another service call charge in three months. Everything went fine, and we have noticed no more leaking.
Lafayette Water Softener Companies Provider Name Locked
's testing of the membrane shows that it is working at 92% capacity even though our system is almost 15 years old.
- TONY & KATHY K.
A

Rating
The staff is wonderful. Very easy to work with and very professional.
Lafayette Water Softener Companies Provider Name Locked
provided us with a great deal of information on how these systems would give us the water that we wanted. I would recommend them.
- Alice H.
A

Rating
We are very happy with the services and our interaction with
Lafayette Water Softener Companies Provider Name Locked
. From the first contact by email, we felt we were in good hands. We are having our water softening system installed tomorrow, and I will update my review after we have used it for a few weeks. So far, we are highly impressed with
Lafayette Water Softener Companies Provider Name Locked
's services.
- C C.
A

Rating
Lafayette Water Softener Companies Provider Name Locked
came the week before and explained water systems and showed us the best option for our situation. At that time he said there was no deposit(nice surprise) and said they would be here on Friday Morning and install the system. They arrived right on time and had the system installed in about 3 hours. We now have good soft water that is actually drinkable.
Every part of the deal went beautifully, no surprises or shocks. Overall i think it went perfectly. You can not ask for nicer people to deal with. A week after the system was installed it stopped working, we called and
Lafayette Water Softener Companies Provider Name Locked
came in person within a couple of hours and diagnoised the problem. It was a bad GFI in our garage, He told us he was not an elec. but would show us how to fix it since his licence does not cover elec. repairs. My husband fixed it while
Lafayette Water Softener Companies Provider Name Locked
Helped and when we were done there was not even a bill to pay, he considered it part of his service.
If you need a water softener and want real service i would recommend them anytime
- Dyanne B M.
A

Rating
Salesman was referred through Home Depot free water test. He was professional and not pushy. The system is a lot more expensive than a traditional water softener but we decided it was what we want. Installation was on time and professional.
- Nancy F.
A

Rating
Moved to a new house and the water was yellow and stinky due to rust and hardness. Called
Lafayette Water Softener Companies Provider Name Locked
and despite the owner being on vacation, they still took immediate action and had a rust remover and water softener installed within a few days. We’ve had water softeners in the past but
Lafayette Water Softener Companies Provider Name Locked
has proven to be the best by far! Our water went from yellow and nasty to the best water we've ever had. I can personally attest that there is a BIG difference amongst water softeners and
Lafayette Water Softener Companies Provider Name Locked
systems are AMAZING! I would give them my best recommendation not only for a superior product but also for professionalism and excellent customer service.
- Nicholas S.
A

Rating
Plumbing work performed was excellent. All hookups very neat; tested existing regeneration cycle line for leaks and open flow of water. Very through. From the time we contacted them they were very cooperative in answering all questions and explaining product. We chose a rental unit for budgetary reasons and all the work performed was very timely and professional.
- Jan K.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Water Softener Companies in Lafayette, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AAA Plumbing

358 W Kyger St
Frankfort, IN
Aaa plumbing is the oldest plumbing company in frankfort indiana. we have proudly served...

AQUA SYSTEMS LAFAYETTE

912 SAGAMORE PKWY N
Lafayette, IN
Cost determined by service.

BOWERS MAINTENANCE & REMODELING

328 South 29th Street
Lafayette, IN
Owner-operated. uses subs for footers & excavation work. cost is determined by the job. no...

Brenneco Plumbing

2780 Conservation Club Rd
Lafayette, IN
10 employees with up front standard pricing.

Candlelight Services Inc

933 S Washington St
Kokomo, IN
Candlelight services is your number one choice in heating, air conditioning, electrical ,...

Central Water Systems

601 Markland Ave
Kokomo, IN
Additional phones - (317) 770-9870, (765) 447-0417, (765) 654-0054, (765) 668-4001, (800)...

Culligan Water Conditioning of Lafayette IN

3450 Kossuth St
Lafayette, IN
Culligan is the world’s leading water treatment company. for over 75 years, culligan has led...

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN
Directbuy of indianapolis is a great connection for those who prefer mid to high quality...

DrinkFromTheRock.com

7181 Eagles Perch Dr
Jacksonville, FL
We specialize in providing quality services to our customers. we offer complete water...

Edwards Heating & Cooling

7713 W US Hwy 136
Waynetown, IN
Heating, cooling and plumbing, duct cleaning, indoor air quality solution, geothermal, water...

Environmental Testing and Research Laboratories, I

60 Elm Hill Ave
Leominster, MA
Etr laboratories in an analytic laboratory with a broad range of commercial, industrial and...

Honey Do Handyman

3029 Chickasaw Ln
Lafayette, IN
We were founded in 1999. we are a family owned & operated business dedicated to providing top...

INSIDEOUT SERVICES

1916 Abnaki Way
West Lafayette, IN
Home repair and remodeling services. we offer a 5% discount to angie's list members.

Inspections Unlimited Inc.

638 S 24th St
Lafayette, IN
Standard residential home inspections commercial building inspections design and plan...

Installman

8440 N 200 W
Thorntown, IN
Owner-operated. no subs. cost is determined by the job. no travel charges. service charges may...

KA Contracting LLC

5444 East 450 North
Lafayette, IN
At this time i have no employees, i perform all work myself. when necessary i use select sub...

Kaiser Plumbing Heating & Cooling

6250 E 550 N
Lafayette, IN
Over 40 years experience in this profession. licensed, bonded, insured. many references.

Lee Supply Corp

1620 Kepner Dr
Lafayette, IN

Lee Supply Corp

6610 Guion Rd
Indianapolis, IN
Certified aging-in-place specialist

M&M Heating & Cooling

505 Farabee Dr
Lafayette, IN
M&m heating & cooling has been serving tippecanoe and surrounding counties since 1975.00 we...

Moss Well Drilling Inc

201 E North St
Galveston, IN
Additional contact name - frank graves. additional phone - (765) 453-3373.

North Side Plumbing & Heating Co Inc

2234 N Clinton St
Fort Wayne, IN
License #: 81001073. additional contact name - tara hartman. award winning.

RABB WATER SYSTEMS INC

710 FARABEE CT
Lafayette, IN

Rex Byers Heating And Cooling Systems Inc

1590 W 600 N
Sharpsville, IN
We are complete home comfort provider in the northern indianapolis and 45 min surrounding...

Wagner Water Systems

935 SR 25W
Lafayette, IN
Puritan water softners service and sales. commercial and residential 17 years exeperiece....

West Side Remodel & Construction LLC

6122 Gallegos Drive
West Lafayette, IN

wood general contracting

Frankfort, IN
Here at wood general contracting we offer: quality,value,honesty,we provide qualified and...

Join Angie's List to get the best local reviews in Lafayette.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Water Softener Maintenance
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money