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One of his suggestions for the bar top was to use metal supports instead of corbels to support the standing bar (15 " deep and 8' wide). He said they would be strong enough - and not seen.
Granite arrived in a timely fashion and the installers were here on time on April 21, 2011. They were pleasant.
It was later that we discovered problems.
When the original laminate bar top was removed, the installers did not cut through the caulking. So, when it came out, it damaged the drywall which they left unrepaired.
The metal supports were installed, but were very visible - unlike what we had been
When the plumber arrived later that day to connect the new sink and garbage disposal, he pointed out that the proper clips had not been used to install the sink. Scrap pieces of wood had been nailed in place inside the cabinet to hold things up. The plumber further discovered that one of the nails driven through the scrap wood had pierced the water hose to the dishwasher and needed to be replaced.
Within a month or so, we noticed that the supports for the bar top were not holding it level. It was 3/8" difference from one side of the 15" granite to the other. Several phone calls were made to the company with no response. A trip was also made to the office and we discovered that they had moved back to
To rectify the problem, we contacted another company to level the top and install corbels.
Just before Thanksgiving, we noticed the grout/caulking between the backsplash and granite countertop had cracked from one end to the other. Upon inspection by the second company, we were told that because the cabinets had not been leveled (a responsibility of the granite installers), the cabinets were pulling away from the wall. To solve this problem, much additional work will need to be done by the second company.
We are very disappointed in the lack of professionalism and workmanship of
We feel that if the owner had contacted us about our concerns or if he had inspected his installers' work, we would have had a completely different experience - and possibly some of the difficulties could have been avoided.
The workers were great.
The main boss was the problem.
He was very knowledgeable, and a very good salesman.
He always seem like he was in a real big hurry.
The main boss got extremely mad at us at the very end.
Apparently he told my husband there would be a discount if we paid cash.
We mistakenly thought that meant a check.
We had paid the first half of the project up front with a credit card.
My husband had called, and asked if there was any savings if you pay cash?
For us we thought cash was(cash or check).
So. they said "yes, if you pay cash you get a percentage off.
Well, we wrote them a check for the remainder that we owed.
It was late at night (7:00pm) so we gave the check to one of the workers.(They were just finishing up the job).
So, apparently we made the boss really, really mad, he came to our home that night and basically chewed us out.
I can't even describe to you how unprofessional it was.
He did this in front of the workers that were trying to finish the project.
He said the "F" word at least 4 times.
He said that if we thought that we could "F" with him, we were mistaken.
We have never in our lives been talked to like that.
He was so mad at us, that we were afraid that he was going to rip our kitchen out.
My husband told him, it was so late that night that our bank so closed, we couldn't get the cash right then.
So, on Monday morning he met my husband at the bank, and my husband gave him cash.
The boss kept the check with him.
Every aspect of the job went fine, it took longer than he"the boss" had anticipated.
His name was
What he did to us, was the worse experience in our life's.
I was so taken back by him, that I couldn't even go in my kitchen for a few days.
It took all the fun out of having an $8000 kitchen remolded.
The workers were great.
We were happy with the company and the workers.
The boss is what ruined it.
We never want to see that man again.
The workers were very professional.
Workers="A's" The boss=" F's" on ratings.
If it wasn't for him everything would be an" A".
All Natural Stone Tile in Greenwood, IN