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Do not buy anything from this company unless you are willing to accept significant delays and recieve no updates on the items you order.
They gave us the impression that our $1400 built in bookcase project was a "small project," and a low priority, which they'd squeeze in between larger, real money making projects. I respect that you have to make a living. They said that they were working on two kitchens (one just finishing up) and that they could begin our project in 6 weeks. About 2 1/2 weeks from the initial meeting we sent in our deposit. They informed me that due to my tardiness in sending the check in, they'd accepted another kitchen project and they would need to set our starting date back by an additional three weeks. We were really outraged, because we'd already waited six weeks and this WAS a small project. For two men it would be just 1-2 days of work. Also, we were planning to spend the summer in Germany ... and although we'd contacted them in March, now it looked like they wouldn't get the project done by the 3rd week of June before we left. They said that with the delay that they would probably still be able to get the project done just before we left, and again reiterated that everything was my fault because it had taken me too long to send the check in. Well, if they had made this clear I would have been happy to have written the check when they initially came to the house. And a week after they left they sent us a design and an estimate. So I can't see how sending a check 1 1/2 weeks after receiving the estimate (and three weeks before the construction was supposed to start) could in any way have caused a problem. In actuality, they'd gotten another sweet offer for a kitchen remodel and they'd just pushed us back again. So that they would be doing our bookcase a full 2 1/2 months after we'd contacted them. They knew that we were waiting for the bookcase to go in before we had our floors refinished and that we wanted this all done before our upcoming adoption of a
In any case, I did express my disappointment at the fact that it was taking so long, and how I wish that they had been up front with us about not having much time for small projects when we hired them. But we were still on target for the delayed new construction date, in June. Then, two weeks later, a letter comes in the mail. After making us wait MORE THAN TWO MONTHS for a
We highly recommend this company!
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