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Local Articles in Fort Wayne
You just bought a home that came with an unused water softener. How do you turn it on? One highly rated provider breaks down the process in five easy steps.
Do water softeners need routine maintenance? Many are fully automatic, but others might need service if there's a noticeable difference in water quality.
Softening your water can bring with it a whole host of benefits, but here are three things you’ll notice improving right away when you make the switch.
I actually just replaced my Pelican Natursoft "water softener" with an more-traditional ion exchange model. I used the natursoft for a little over 4 years, and I can say it worked as advertised. When remodeling a while back we decided to get a tankless water heater. All the documentation indicated that hard water with the tankless heater is a no go. We had to do somehting, but since I'm lazy (didn't want to deal with the salt or plumbing in a drain) and my wife didn't like soft water, the salt-free model looked attractive. I too was somewhat skeptical, but the reviews I found looked good, and I know enough about the science of nucleation (I was a material science major in college) to know that what they said made sense, so I bought one.
One thing needs to be made clear - the natursoft system is NOT a water softener! It contains a media which nucleates some disolved metalic salts out of solution. These crystals, once formed, remain in the water, and still react with oils, detergents, etc. in the same manner as the disolved salts. They also continue to form scale wherever water is allowed to evaporate, such as faucet nozels and shower heads. In fact, it's possible that evaporative scaling was even worse than before we installed the system.
Importantly, however, once in crystaline form, these salts do not stick to pipes, or in my case, heat-exchangers. My tankless heater has a sensor to indicate when it needs to be descaled, and the manual indicates that for my water hardness and hot water use I should have had to descale approximately every 6 months. In four years with the natursoft the descaleing indicator has never gone off. For further evidence, when I installed my new softener a few weeks ago, I had to cut sections from the copper pipe on both the inlet and outlet side of the natursoft. Both sections of pipe were installed at the same time as the natursoft, but while the pipe on the inlet side was green and rough on the inside, the outlet pipe looked and felt like new.
As such, if you want or need a salt-free system for some reason (low-sodium diet for blood pressure, don't like the feel of soft water, can't easily plumb a drain into the softener location, or can't carry heavy bags of salt to the softener), then I can unequivocably recommend the natursoft. If, like my wife and I today, you want soft water, that feels soft on your skin, creates less soap scum, rinses cleaner in the dishwasher, etc., then the natursoft probably isn't for you.
Water Softener Installation And Repair reviews in Fort Wayne
Mind you, they have all the information they need that tells them how old the unit is, what service has been done etc... based upon the prior homeowner. I had called them when we moved into the home to let them know any further service calls would be our responsibility and asked them to reflect this in their records.
When I made this call, I originally spoke to a guy named
So, in response to the card, I called and made arrangements for them to come out to change the filter. I was told the filter would be around $250 and made arrangements for them to come out on Sept 15 at 3:00. The day they were to come out, someone called to remind me of the appt at 3:00 and I told them that was fine. They asked if it would be possible to come out earlier that day and I said "no, 3:00 works best for me." So, 2:25 rolls around and someone is knocking on my door. It's the
He came in and wanted to test the water which I figured was just part of the filtration system even though he did not explain much about the testing. I then began to tell him about my conversation with
As we were going to the basement, it became clear that his agenda was more focused on sales than service. He started with a comment about how the life span of these units are usually about 15 years. Since I had not installed the unit but became the owner of it once we purchased the home just one year ago; I had no idea how old the unit was...but
Once downstairs, he proceeded to remove the plastic cover of the unit that holds some dates with details about installation and service dates...something I certainly could have done on my own if they didn't already have that information prior to coming to the house. However, since they were already allegedly bringing in a proper filter for that unit, they already knew the unit was an older unit and according to them, past it's service capabilities as it had been installed in 1989, 25 plus years ago!
So...as he's poking around, he begins to initiate the drama of typical (but illegal) sales practices such as telling me that it's likely that the unit will flood soon and/or catch fire since there was some "issues" he noticed in the wiring. I said "Well, I don't think a new filter would help with that!" I indicated further that it wouldn't behoove me to invest an additional $250 for a filter on a unit that was so old and way past it's typical life span. With that, I thanked him and said I was no longer interested in the purchase.
He then called his office to get some information and began writing all over a sheet of paper. I was kind of milling about the basement while he did this as it took him a bit of time. I then asked him what he was doing. He said "they" needed some numbers and additional information. He then produced some scribbled numbers that apparently pertained to some of the systems they offered...with the general focus being on the bottom line payment plan that seemed to have no original cost associated with it. I reiterated the fact that I was not a fan of soft water and that I would not be interested in joining a club or financing any major purchases at this point for something I didn't want and that he really needed to just leave.
He THEN told me I would owe him $89 for a service call. I said "for what?" I chuckled and said "do you mean a sales call?" I told him that I had absolutely no intent of paying him to try to sell me a new system when it was clearly something I didn't really want in the first place. He then returned to writing feverishly on this work sheet and I asked him if he was trying to "justify" his "alleged service call." He mumbled something and at this point I'm angry because he won't leave after me asking him to on at least two separate occasions.
Finally, I asked him what it would take to get him out of my home. He responded that I would need to sign the paperwork and give him payment for the service call. I asked him if he would take a credit card. He said "yes." At this point I figured I would simply dispute the charge with the credit card company as he wasn't going to leave without it. (It was really getting uncomfortable even though I'm not easily intimidated....I was just furious at this point and wanted him out of my house.)
I gave him an American Express card and he put the information onto the form he had been writing on.
He presents me the form that contains a bunch of line items and places for me to initial whether I "accept:" or "decline". He said "you need to initial all the areas that you decline all these things - none of which we discussed - and only accept on one line where it noted I agreed to the service fee." I said, "But I don't accept that I owe you this fee and I have explained that...what don't you understand?"
I then took the form and crossed out all my credit card information and told him to have someone above him call me to discuss it as our conversation was over. He then said, "Well, they will turn you over to collections for non payment." At that point I wanted to punch him in the face! I had him call his office so I could speak to his supervisor and have him removed. He did and I told his supervisor that I was so angry that I did not want to discuss the matter right now but needed this man to leave my home. We agreed that someone would call me to discuss it later.
With that, the guy finally begins to leave and can't find his way out the front door he entered about 15 minute prior. I redirect him as his boss apparently called him right back to see what was going on. As he is stepping off my front porch, well within earshot, he says to his boss "You know how some people act like their 13..." I suppose this was an attempt to avoid responsibility for his lack of professionalism.
This was the most unprofessional situation I have EVER encountered and would caution anyone considering this company to be prepared for high pressure sales - even when it's clear there is nothing they offer that you want. I was willing to pay the $250 to maintain the unit but the guy shot himself in the foot when he tried to go big with a new unit and used outdated and illegal tactics to persuade me, which obviously didn't work.
Mind you, I am a strong consumer, neck deep in spending big bucks on home improvement items (windows, siding etc...) and I do the necessary homework to find the right people for the job for the right price; often times paying the higher of the estimates because it coincides with the quality and value I want. Unfortunately, too often, drama and intimidation are the tactics used by unprofessional sales people who
Oh, and by the way, the reason why I am writing this review is because they poked the hornets nest. They are indeed trying to collect the $89 bucks they think I owe but the really, REALLY, REALLY bad part is that the documentation they sent me to support the "past due" payment contains the paperwork of another couple AS WELL AS THEIR CREDIT CARD INFORMATION!!! I am going to let these unsuspecting folks know where their information landed as well. Good thing I'm honest,
I letter will be sent to this company as well as the parent company and perhaps the Ohio Attorney General as well who monitors this type of situation. Should be interesting.
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