Edinburgh Mattress Buying Articles

Sample Reviews

A

Rating
I have an adjustable 8 year old Tempurpedic bed which stopped working due to a bad motor. I was able to get information for
Edinburgh Mattress Discounters Provider Name Locked
from one of our local mattress stores and called
Edinburgh Mattress Discounters Provider Name Locked
to come over and install a new motor. He was punctual, courteous, professional, and friendly. The cost was reasonable matched what I was quoted over the phone. Very happy to have found him!
- Robert I.
F

Rating
When I went in to the store this past August, I spoke to the customer service manager,
Edinburgh Mattress Discounters Provider Name Locked
Waldohf. Instead of helping us with the claim process, she tried for a half hour, to convince us to purchase another, more expensive mattress, and then put the claim in! When I called with questions, she became uncooperative. She did tell us that the mattress brand that I purchased was no longer produced. So she told us her advice was to but a $5000. mattress, then worry about the refund for the old mattress.
When I got the mattress ready for "inspection", I found a slight stain on the mattress.
Edinburgh Mattress Discounters Provider Name Locked
was very flip with me about this, stating that my warranty was now void.
I purchased a mattress cover for $99 which was supposed to cover this type of problem. When I pointed this out, she actually laughed at me!!!
Now, I still had the inspection, and was told to contact the mattress cover company, Fabrictech/ Pure Care. They denied the claim because I found the stain, but didn't know what it was.. so if I had lied, they would have come out and cleaned it, and then I could have gotten a new mattress from
Edinburgh Mattress Discounters Provider Name Locked
... or if I lied, and they couldn't get the stain out, they would have replaced it!!
Both companies are trying to avoid covering a warranty for a mattress which is so deformed we cannot use it.
I would NEVER use
Edinburgh Mattress Discounters Provider Name Locked
again!
- Christine P.
A

Rating
I was in the
Edinburgh Mattress Discounters Provider Name Locked
for a latex mattress and found this place through an online
Edinburgh Mattress Discounters Provider Name Locked
(not many places around here that sell latex). I liked that they are locally/family-owned and the mattresses are made onsite.
Their prices are not the lowest around, but they do have a quality product and you pay for what you get (not inflated dept store and brand name prices).
I'm very picky and had a difficult time determining the right mattress for my needs. The owner,
Edinburgh Mattress Discounters Provider Name Locked
, and her staff were so patient and accommodating; it was very impressive and I appreciated all they did for me. A department or franchise mattress store would not have given me the same service and flexibility, I'm sure.
I highly recommend you check them out if you need a mattress (they have many kinds). The have a small showroom, but I believe everything they offer is there. They also make custom mattresses for boats, adjustable beds, etc. They are close to Ellenton outlet mall. They have a customer-friendly exchange policy.

- Michele H.
A

Rating
I visited the
Edinburgh Mattress Discounters Provider Name Locked
in the
Edinburgh Mattress Discounters Provider Name Locked
Square shopping center. When my wife and I walked in we were helped by
Edinburgh Mattress Discounters Provider Name Locked
S. She spent a good deal of time explaining the differences in mattresses and encouraged us to try each mattress out until we found one that was just right for us. There was absolutely no pressure to make a purchase and to my surprise she did not lead us directly to the most expensive mattresses in the store. We got a great bed at a great price and enjoyed the shopping experience. I would definitely encourage anyone looking for a mattress to visit this store.
- Alan T.
D

Rating
Warning, LOTS of
Edinburgh Mattress Discounters Provider Name Locked
costs here. Our couch and love seat measured a little bit over their terms and it ended up costing us $60 on top of the $99 we already paid. They also tried to charge us a "travel" fee but I looked up the zip code that they said had to be within 15 miles and we were only 10 miles away.
They also charged for cleaning the back cushions of the couch. The ad said "loose pillows" were extra but I figured that meant if we had throw pillows, not the actual cushions that make up the couch. I asked the guy, "So if these pillows were sewn onto the couch they wouldn't be extra?" and he said no. I almost got out my needle and thread!
I felt bad for the workers, it wasn't their fault, and they clearly get this a lot. They tried to make up for it by using a deodorizer but it just
Edinburgh Mattress Discounters Provider Name Locked
! I had to have the windows open for weeks, and the smell is still not gone. It smells like a
Edinburgh Mattress Discounters Provider Name Locked
of cheap perfume was spilled on the sofas.
This ad needs to be more clear, I felt ripped off.
- Wendy R.
A

Rating
Our experience with
Edinburgh Mattress Discounters Provider Name Locked
and
Edinburgh Mattress Discounters Provider Name Locked
was fantastic when we made our initial purchase and again two years later when we returned unhappy with the way that inner-spring mattress was holding up. Why return to
Edinburgh Mattress Discounters Provider Name Locked
? Excellent Customer service. Here's how the second time around went:
Have you ever made a purchase you felt great about and slowly over time, you came to loath the very product you though you loved? That is the box-spring mattress we purchased two years ago from
Edinburgh Mattress Discounters Provider Name Locked
. We thought, wow, only two years in and this mattress sucks! We were a little bit upset about the quality but willing to learn from our poor choice in product and went BACK to
Edinburgh Mattress Discounters Provider Name Locked
to make a better choice.
Edinburgh Mattress Discounters Provider Name Locked
wasn't happy to see me back so soon. In fact, I think the question she asked was: "You need to replace the SAME mattress I JUST sold you?!"
She wasn't having it.
Edinburgh Mattress Discounters Provider Name Locked
and
Edinburgh Mattress Discounters Provider Name Locked
worked with us to not only find a mattress we loved but to return our crappy little mattress to the manufacturer under warranty for FULL credit towards our new purchase! The product we first purchased was an exception and i would not warn anyone away from that particular brand or style but this time we chose a latex mattress instead of another innerspring mattress. It was nice to walk into a business and have the staff listen to our frustrations and respond: "you know, you're probably right and here is how we can fix it!"
We LOVE our new latex mattress! I am pleased I went BACK to
Edinburgh Mattress Discounters Provider Name Locked
-- their service continued to amaze even in the face of a less than happy customer. We may not have chosen the right mattress the first time but we chose the right mattress store.
[FYI: It also helps when you are not a jerk of a customer so don't be a jerk. I'm sure they can handle jerks too but my happy experience came easy because I was polite not because I screamed, whined and badgered my way into a better deal. I'm just say'n...]
Thank you
Edinburgh Mattress Discounters Provider Name Locked
and
Edinburgh Mattress Discounters Provider Name Locked
for helping us find a better mattress!

- Roland B.
F

Rating
Our son was a premie and never sleeps well unless he sleeps with us. He gets regular nose bleeds. They leaked right through the protector pad. When the protector leaked I called the store within 5 days and asked what I should do. I thought I should call the protector company but the sales woman we worked with said to call her if we had "any problems", so I did.
The store employee that sold us the set told me "she would contact the company for us". I pursued this with her for awhile,
probably about a year and finally gave up. For the record the mattress warranty specifies "no cleaning fluids are to be used".
By mid 2014 the mattress had a high lump in the center and both sides sagged very badly. I frequently roll right off the bed. We reported the issue to
Edinburgh Mattress Discounters Provider Name Locked
in
Edinburgh Mattress Discounters Provider Name Locked
, the place of purchase. Mattress Marshals came and inspected the mattress. The woman that came told me the mattress had failed and had over 1 1/2" of sag and should be replaced.
I got a poorly copied form letter (black toner streaks all over page) that looked like it was copied many, many times, denying our claim because of the stains. The letter didn't even have a name at the bottom or a number to contact them.
On 8/16/2014 I called the store in
Edinburgh Mattress Discounters Provider Name Locked
and found they had no manager. I was told to contact
Edinburgh Mattress Discounters Provider Name Locked
in Glenmont, NY. He said he would look into cases where the Comfort Care protector pads failed and would call me back on Monday 8/18/2014 and update me. He also told me to try Mr. Clean Magic Eraser on the stains. This did nothing.
I hadn't received a call by 8/29/2014 so I called the Glenmont store again.
Edinburgh Mattress Discounters Provider Name Locked
was in Syracuse but the employee said he would contact him and have him call me that day. I received a call from
Edinburgh Mattress Discounters Provider Name Locked
Bell, Director of Customer Service Relations in
Syracuse. (Isn't Customer Service supposed to be nice and help you?).
Edinburgh Mattress Discounters Provider Name Locked
started off by being mean, nasty, insulting and unprofessional. We spoke for 5 to 10 minutes and I got so frustrated I hung up.
He did mail a copy of the Mattress Marshals report to me. I don't know if Mattress Marshals lied to me, or
Edinburgh Mattress Discounters Provider Name Locked
altered the report, but now it shows the mattress only sags 1 1/4".
I am pursuing having a local television station's Consumer Reporter interview us so they can show how companies like
Edinburgh Mattress Discounters Provider Name Locked
and mattress manufacturers treat consumers.
I am also going to tell everyone I know, whether they are looking for a mattress now or in the future NOT to go to
Edinburgh Mattress Discounters Provider Name Locked
because of the way they treat people AFTER they spend their money their.


- Andrew B.
A

Rating
The salesman at the 13111 San
Edinburgh Mattress Discounters Provider Name Locked
location showed us the various types of mattresses then let us take as much time as we needed to try them out. No hard sell, just answered our questions then got out of the way. They could have delivered the same day but we were getting new bedroom set so we scheduled delivery foe later in the week. The delivery was on time and went smoothly. Once we started to use the bed we realized the new bed was taller than the old one which made it hard to get in and out of bed with the tall pillow to mattress. You literally had to boost yourself into bed and it felt like you were falling when getting out. The next day I called the store and inquired about a low profile foundation. It had to be ordered but was delivered and switched out in less than a week - they only charged a restocking fee. I will definitely go back to Factory a Mattress!
- Janice A.
B

Rating
based on end result, their furniture is amazing! but they really need to tighten up their company. we waited 4 months for our chairs, the table we wanted was discontinued (luckily I called up the LA store and they had one left but getting it shipped was a headache as yopu have to purchase from your nearest store and then gave me a really high shipping quote, then a different girl gave a much better price) they then forgot some of our stuff in the delivery, but then found out its backordered too. In short, their stuff is amazing, and customer service really depends on which rep you happen to fall on which I guess is true for most businesses.
- Bracha E.
A

Rating
I ordered a king size mattress, box springs, and metal frame from
Edinburgh Mattress Discounters Provider Name Locked
to replace our queen size bed. My husband was out of town on business when it arrived, so I was not able to take apart the old bed and move it out of the way by myself. The
Edinburgh Mattress Discounters Provider Name Locked
folks not only delivered the new mattress, etc., but they took apart the old one, put it in our garage, assembled the new headboard (which I ordered online from a company in CA and couldn't even take out of the box because it was too heavy), and assembled everything for me. And all very cheerfully! Excellent service!! And to top it off, the sales folks were not at all pushy, and the mattress I chose feels wonderful! I would definitely recommend
Edinburgh Mattress Discounters Provider Name Locked
, and I will go there for future mattress purchases!
- Nora F.
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All Mattress Discounters in Edinburgh, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

AUDREY'S PLACE

3228 E 10TH ST
Indianapolis, IN

BUDGET BLINDS

Greenwood, IN

Costco

9010 Michigan Rd
Indianapolis, IN

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Fabric Shoppe Inc.

4629 Lima Rd.
Fort Wayne, IN

GODBY HOME FURNISHINGS

14550 Mundy Dr
Noblesville, IN

Godby Home Furnishings

13610 N Meridian St
Carmel, IN

Holder Mattress Co, Inc

200 S. Range Line Rd
Carmel, IN

HOLDER MATTRESS FACTORY

Indianapolis, IN

HOLDER MATTRESS FACTORY

7775 S U S 31
Indianapolis, IN

HOME FURNITURE

603 W SOUTH ST
Lebanon, IN

Indiana Mattress Company

9832 N By Northeast Blvd
Fishers, IN

Indy Speed Courier

P.O. Box 36354
Indianapolis, IN

KITTLES FURNITURE

8600 ALLISONVILLE RD
Indianapolis, IN

Kittles Outlet

9810 Carney Dr
Fishers, IN

L Fish Furniture

8401 E Washington St
Indianapolis, IN

Long's Mattress - Avon

10026 Rockville Rd
Avon, IN

Marsh Auction Galleries

1411 Roosevelt Avenue
Indianapolis, IN

Mattress Firm

9808 E Washington St
Indianapolis, IN

May Mattress Factory

1925 S. Delaware St.
Indianapolis, IN

Middle Key Carpet Cleaning

1010 East Banta Road
Indianapolis, IN

Red Cloud Services

6335 North Baltimore Road
Monrovia, IN

SELECT COMFORT

1251 US HWY 31 N
Greenwood, IN

The Mattress Guys

8399 E US HWY 36
Avon, IN

The Mattress Guys South

647 N US HWY 31
Greenwood, IN

VALUE CITY FURNITURE

1218 US ROUTE 31 N
Greenwood, IN

Walls Mattress

2355 Conner St
Noblesville, IN

WorkingWonders

8209 Ruxton Crossing Court
Towson, MD

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