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Plus, Ed fixed the strange issue of the DNS not working properly that was setup by the other agency's IT department. Ed found a work around that has been working flawlessly since he installed the new router.
We are planning to segregate from the other agency's broadband service once our finances gets better.
The technician called to tell me that he had to move the module across the room(which literally was walking over 12 feet and place the wireless router on another table and plug in to the wall power.
They charged me $240 for the job they didnt finish previously which I paid $400+
I spoke to the "vice president" who promised to get back to me after his "investigation".
A fter not hearing from him for 4 business days I contacted the billing person who said via email that I didnt hear from him. Her response:
" I had let him know you emailed me and that you were sending the payment, that may be why he didnt call you"
Finally he emailed me back- his conclusion "all of our services are properly rendered and should be paid"
I would not recommend using them for any services.
We did change to another provider.
I could not even return the phones for partial money back they do not buy back their own phones?!! I could not even sell the phones not body will given a dime for them.
Now I have a 2 year commitment, the house is in bankruptcy and they are going to charge me $20.00 per month on a 2 year contract.
SO BEWARE OF
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