Brookston Bathtub Refinishers

in Brookston, IN

Brookston Bathtub Refinishing Articles

Bathtub Refinishing reviews in Brookston

A

Rating
Everything went just as stated with the vendor. The big decision with this process is do you want to do it all, or is it better to buy a new tub. Only time will tell. This is because you have to treat the resealed tub very differently than an original tub, e.g., no bleach for cleaning (but scrubbing bubbles is OK), no suction cups on bath mats (I still can't find one without suction cups and bought one that I thought didn't have them, but it does). No shampoo bottles in corners of tub. Perhaps, the vendor should provide you with the recommended type of bath mat and tell you where to get them in the future.
I was worried about the toxic smells but they were very careful to vent the room and it was not bad at all.
Brookston Bathtub Refinishers Provider Name Locked
was very friendly and professional.
- mary A.
D

Rating
Over promised during first visit. When they arrived to do the work, company did not want to honor the contract. Had to call a number of times to get work done. WOULD NEVER USE AGAIN.
- michael L.
A

Rating
Even though I didn't end up using
Brookston Bathtub Refinishers Provider Name Locked
@
Brookston Bathtub Refinishers Provider Name Locked
, I just wanted others to know how honest he was with helping me make the right decision for my bathroom. Every situation is different, and he could have easily tried to sell me on
Brookston Bathtub Refinishers Provider Name Locked
the tub no matter what. But he asked questions and listened, and told me what he would do in my place. I really appreciate a contractor who cares about what's best in each situation.
- Gina C.
C

Rating
Initially, it went well.
Brookston Bathtub Refinishers Provider Name Locked
is a gem to work with. My appointment was made quickly, and all initial questions were answered quickly.
Brookston Bathtub Refinishers Provider Name Locked
was scheduled to come out at 9:00a on the day of the project. By 9:45 he had not arrived. I called and was told he was on his way. By 10:15 he had still not arrived. My contractor was waiting for him so that I could go to work. He arrived a few minutes after 10:15, and promptly set to work. The project took less time than anticipated. He called me at work as I had asked, and I returned home to survey the work, and to pay him. He thoroughly answered all of my questions and gave me detailed questions about caring for the tub and its new finish. It was sparkling beautiful!
Several days later, I noticed several little flaws including three pin-hole spots that looked like maybe perhaps the liquid finish had bubbled and burst, leaving little
Brookston Bathtub Refinishers Provider Name Locked
. On August 27, I e-mailed about the problems asking if this was an easy fix, and if we could get a calendar date set for repair. Pat
Brookston Bathtub Refinishers Provider Name Locked
wrote back indicating that the repairs sounded quick and easy. He mentioned that
Brookston Bathtub Refinishers Provider Name Locked
was on vacation and that once he returned, he'd check
Brookston Bathtub Refinishers Provider Name Locked
's schedule and get back with me. I thanked him for a quick response and asked if the week of Sept. 9 was doable, since I had family coming in soon and I wanted to be sure the work was completed and cured in time for their arrival.
After that I also noticed a scratch on the side of the tub, which is barely visible, a couple other areas where it seems like the finish didn't take to the original surface, and a sharp fragment of what I believe to be the aggregate that was used on the bottom of the tub, which somehow was sprayed onto the back of the tub, and will scratch the back of anyone who lays back in the tub.
Not hearing back from Pat for a couple weeks, I e-mailed him again on September 11, asking if September 29 would be a workable date, and I mentioned the other errors. He wrote back saying he would check with
Brookston Bathtub Refinishers Provider Name Locked
and get me on the calendar.
I've not heard back.
While I plan to follow up, since I would like the small problems fixed, I think that after two requests to fix the matters, it's time for an Angie's List posting. I have copies of all the e-mails and look forward to having the problem resolved.
My "C" ratings are due to the failure of
Brookston Bathtub Refinishers Provider Name Locked
to proactively follow up, and I consider that to be a reflection of their overall quality, responsiveness, punctuality and professionalism. I might be willing to change those ratings, if
Brookston Bathtub Refinishers Provider Name Locked
makes good on the follow up, and if the repairs are of the quality of the rest of the tub.
- Kerri H.
F

Rating
On or about August 1, 2014, we engaged
Brookston Bathtub Refinishers Provider Name Locked
to refinish our tubs and sinks in two bathrooms. L***
Brookston Bathtub Refinishers Provider Name Locked
visited our house and inspected the tubs and she subsequently sent us an estimate for each bathroom. We altered the plan for one of the bathrooms lowering the cost by $80. It was agreed that
Brookston Bathtub Refinishers Provider Name Locked
was to start work on Saturday, August 16. They stopped by our house on August 15 to pick up a check for $200 to buy materials. The next day
Brookston Bathtub Refinishers Provider Name Locked
came alone to do the work; he mentioned that he and L*** normally perform the work together which worried us at first but we figured they were the professionals and he must know the procedure. Before the work was completed, he stated that they needed to be paid for the rest of the job, which was $228. He said they
Brookston Bathtub Refinishers Provider Name Locked
’t normally take checks on the weekend, plus they were moving to
Brookston Bathtub Refinishers Provider Name Locked
Springs, MS and he wasn't sure if there was a Trustmark bank on the coast. I went and withdrew $228 in cash and paid him. After he had completed work, it was noted that there were some imperfections and problems in the finish of the tub and on the sink. We received an invoice showing where we had completely paid for the first bathroom and a note at the bottom stating that they would come back and perform some repairs to the sink and tub on August 23. The day they were to come they called and said they were having car problems and had gotten lost while trying to sell one of their pit bull puppies. They were initially supposed to arrive at the house by 12:00 PM yet they did not get there till 4:23 PM. They started work sanding down the imperfections when they noticed that the product was starting to peel off the sink and tub. They indicated that the product they used was defective and since it was so late in the day they would need to come back the next morning, August 24.
They arrived the next morning and spent the next 4 to 5 hours stripping off the old product and reapplying the new surface material to the tub and sink. During the stripping process they damaged and left indentations in the original surface of the sink. Again, there were imperfections and ripples on the surface which would need to be sanded down and some sort of glaze re-applied. We agreed that they would come back on September 6 at 12:00 PM. They were also supposed to start on the second bathroom but we decided that would not be a good idea since both bathrooms could potentially be out of service so the second bathroom would be started on the week after the first bathroom was completed.
On September 6, we waited for them to arrive at the pre-appointed time yet they never came. There was no phone call explaining why they were late or if there was a problem with that day. We waited for their call on Sunday and then Monday. We finally had to get in touch with another company to finish what they started.
The guy from the new company came to our house to give us an estimate. We explained the situation with the first bathroom and he asked what company had performed the work. We said
Brookston Bathtub Refinishers Provider Name Locked
and he immediately knew who we were talking about because he’d dealt with their mistakes in the past. He was astonished that after three weeks the tub and sink still had the smell of chemicals and the fact that
Brookston Bathtub Refinishers Provider Name Locked
or L*** hadn't worn any respirator. He also showed us his giant enclosed trailer with all his equipment; Superior worked out of the
Brookston Bathtub Refinishers Provider Name Locked
of their Acura. He repaired and finished the bathroom that Superior started and then refinished the second bathroom.
We tried contacting Superior through the Better Business Bureau but because they have no mailing address or storefront it was impossible. We also sent a text to L*** personally asking for a refund of the $428 and as expected we received nothing from them. We feel that
Brookston Bathtub Refinishers Provider Name Locked
stole $428 from us and I would never recommend their services. They may try to refute this factual review but there is no excuse they can come up with to explain away their unprofessional behavior. The Attorney General's office stated that no one should ever do business with any company without a storefront or street address.

- Craig J.
A

Rating
Brookston Bathtub Refinishers Provider Name Locked
is simply a very nice man who does excellent work. He's a very professional individual who takes pride in his work. It was a pleasure having him in our home.......
- THOMAS J.
A

Rating
I was so happy with the service, professionalism, cost, and quality of the work done by
Brookston Bathtub Refinishers Provider Name Locked
.
Brookston Bathtub Refinishers Provider Name Locked
is one of the nicest and most knowledgeable people I have worked with in the industry. I would definitely hire him again.
- Monica D.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Bathtub Refinishers in Brookston, IN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ALL SURFACE REPAIR

2636 W 850TH N
West Lafayette, IN

BATH FITTER

5701 W 85th St
Indianapolis, IN

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

CDH Painting Company

18th Street
Lafayette, IN

Faerber's Bee Window Inc

115 Shadowlawn Dr
Fishers, IN

Handymans Best Home Improvements

319 S.Clark St.
Colfax, In

Terrapin Renovations

533 Main Street
Lafayette, IN

Join Angie's List to get the best local reviews in Brookston.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Bathtub Restoration
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money