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Avon Internet Service Providers Reviews
We wish we could change providers, but our only other option is Brighthouse and roadrunner, and their reviews and prices are evn worse. :(
1. I was told the money was transferred when it wasn't. (This happened 2 times).
2. I was told that it was impossible to transfer the money because a check was sent to me. (It wasn't)
3. I was told the check was in the mail and I should complain to my local post office about slow delivery. (Shift the blame to someone else).
4. I was told that since I hadn't received the check, research would have to be done to confirm it hadn't been cashed (1 week), a new check issued (1 week), and it would take 14 business days beyond that to receive the new check.
It goes on and on and on. I just got off a 49 minute phone call (my fifth over the last 6 weeks regarding this problem) and I'm still not sure if I will every see that $307.93 ever again.
Wow! I can only sum up my experience as that of an unimportant customer facing a huge, automated company that doesn't allow its employee to use critical thinking skills to quickly and conveniently resolve basic customer service issues. Uverse is great when everything is going well. As soon as something goes wrong, the customer is lost in the machinery and automated loop of AT&T. My customer service experience with AT&T is a case study in how large companies have lost touch with their customers.
If someone asked me for a recommendation for a television and internet service provider, I would not be able to list AT&T as a reliable, customer friendly provider.
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Palm Beach Gardens, FL