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Avon Auto Sales Reviews
The car was delivered in excellent condition and they did an excellent job of orienting us to our new car.
From the get-go, Ed was trying to sell me a car, but not the one I wanted to purchase. I made it clear several times that I wanted to buy out the lease, that I needed to know the interest rates available for financing, and he kept saying things like "I can get your payment lower...have you seen the 2013s?" I spent an hour and a half trying to get this deal done and he kept making promises like "We can beat the bank..we're
I started to fill out the paperwork and told him that I would take it home to have my wife sign it and would return later that night. He said I could not take the paperwork home. Several years ago, I did just that. At that point, I told him I had to leave and would possibly return the next day. I emailed him the following day and told him that I could not make it in and that I wanted to purchase our van and wanted to pick up the paperwork to have my wife sign it. I said I would continue with the deal if those conditions were met.
The next day I got a phone call saying "When can you get your wife in?" It dawned on me that he wanted my wife to come in so he could sell us a new car. I told him to read the email and that I would be in later to pick up the paperwork if he agreed. He emailed me back later that day and said he would get it done.
Later that evening, I went in to pick up the paperwork and he said "when can your wife come in?" At that point, I almost lost my mind because he had not even had the paperwork drawn up yet. I told him she wouldn't be in at all. He suggested to me that he couldn't do the deal without her in and I told him that it had been done in the past. He finally went back to ask his manager (which should have been done before I arrived, along with the paperwork being drawn up), and came back to say that they were busy and that they'd draw up the paperwork.An hour and a half later, I was in the finance office, fuming. I spoke with Cliff, the finance manager, telling him about my experience. He apologized and told me that Ed was new. I proceeded to sign paperwork and asked about the interest rate. He ended up telling me 2.99% and that was the best
I called and complained to Tamerra, the customer relations manager. She was extremely helpful and investigated what had happened. It was clear to her that there was a problem and she offered to make it right. I am happy with how transparent she was and her willingness to admit that they had screwed up. I not only felt valued as a customer, but confident that my experience was an anomaly. They have new systems in place to ensure that this will not happen in the future.
I ended up purchasing the van with
All Auto Sales in Avon, IN
New Palestine, IN