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Avon Car Sales Articles
Car Sales reviews in Avon
The car was delivered in excellent condition and they did an excellent job of orienting us to our new car.
From the get-go, Ed was trying to sell me a car, but not the one I wanted to purchase. I made it clear several times that I wanted to buy out the lease, that I needed to know the interest rates available for financing, and he kept saying things like "I can get your payment lower...have you seen the 2013s?" I spent an hour and a half trying to get this deal done and he kept making promises like "We can beat the bank..we're
I started to fill out the paperwork and told him that I would take it home to have my wife sign it and would return later that night. He said I could not take the paperwork home. Several years ago, I did just that. At that point, I told him I had to leave and would possibly return the next day. I emailed him the following day and told him that I could not make it in and that I wanted to purchase our van and wanted to pick up the paperwork to have my wife sign it. I said I would continue with the deal if those conditions were met.
The next day I got a phone call saying "When can you get your wife in?" It dawned on me that he wanted my wife to come in so he could sell us a new car. I told him to read the email and that I would be in later to pick up the paperwork if he agreed. He emailed me back later that day and said he would get it done.
Later that evening, I went in to pick up the paperwork and he said "when can your wife come in?" At that point, I almost lost my mind because he had not even had the paperwork drawn up yet. I told him she wouldn't be in at all. He suggested to me that he couldn't do the deal without her in and I told him that it had been done in the past. He finally went back to ask his manager (which should have been done before I arrived, along with the paperwork being drawn up), and came back to say that they were busy and that they'd draw up the paperwork.An hour and a half later, I was in the finance office, fuming. I spoke with Cliff, the finance manager, telling him about my experience. He apologized and told me that Ed was new. I proceeded to sign paperwork and asked about the interest rate. He ended up telling me 2.99% and that was the best
I called and complained to Tamerra, the customer relations manager. She was extremely helpful and investigated what had happened. It was clear to her that there was a problem and she offered to make it right. I am happy with how transparent she was and her willingness to admit that they had screwed up. I not only felt valued as a customer, but confident that my experience was an anomaly. They have new systems in place to ensure that this will not happen in the future.
I ended up purchasing the van with
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All Auto Sales in Avon, IN
New Palestine, IN
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